1. sneha_sasikumar's Avatar
    As suggested in many of the threads i tried to do the hard reset - but even then after the gears start coming up the mobile restarts and then a sad smiley comes up. Initially the issue was a smiley on a blue screen and now its a sad smiley on a black background post the gears screen
    06-13-2017 12:19 PM
  2. anon(10197358)'s Avatar
    @sneha_sasikumar

    With sad smiley issue, you should reinstall the Windows image of your device with Windows Device Recovery Tool (WDRT).
    06-13-2017 03:08 PM

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