1. Windows Central Question's Avatar
    When in use or after pressing the "on" button, I sometimes get a blue screen error message with the sad face. This message has showed different errors including a disk error. I turn it off holding the on button for a few seconds, and it will turn on to show me the login screen. I type in my password, and a black screen with a cursor appears.
    When this happens, I open the task manager, click on file, run, msconfig, boot, check the safe mode option. In safe mode, I do win + r, msconfig, and uncheck the safe mode option. Restart it, and everything goes back to normal.

    I'm just wondering, is it a corrupt registry? A problem with my hard disk? Or maybe a windows update (one of the automatic updates) causing me trouble?
    06-24-2017 10:48 AM
  2. bortovic's Avatar
    it might be also a problem with ur motherboard or even some ram module.
    so yes, try to reinstall the windows, if this does not work then try to use different disk, if this does not work, then try to use different ram modules, if this does not work then try to use a different motherboard, if this also does not work, then try to get some official support
    06-24-2017 12:02 PM
  3. Chris Knopff's Avatar
    You should take note of the errors that come up. Each error has its own error code that can help direct to the right answer. That being said, I'd probably say HDD or something in the boot of the OS.
    06-24-2017 11:26 PM
  4. sirena33774's Avatar
    I love reading the questions and answers. These guide me through suggestions I haven't thought off yet.
    06-26-2017 04:02 PM

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