Why does Xperia Transfer Mobile terminate when it should be allowing me to "Select Content"

Aitchie

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Jul 20, 2017
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Why does Xperia Transfer Mobile terminate when it should be allowing me to "Select Content"

I have been given a used Sony Xperia Z3 Compact Tablet in almost new condition.

I want to transfer my contacts and other info from my Microdoft Lumia 640 phone, using Xperia Transfer Mobile.

I've loaded this app on both devices successfully, however when I try to upload the data to the cloud from my Lumia 640, the following happens.

Sign In to Google account: ~ Successful
Xperia Transfer Mobile would like to:
"Know your age range and language" and "View your basic profile info": ~ Allow
My phone then goes through 3 processes: Connecting; Preparing; Select Content.

The program then terminates and takes me back to the Lumia Home Screen.

I've tried this a number of times with the same result.

The following data refers to my phone

Model: RM-1075 Microsoft Lumia 640 LTE Dual SIM
Software: Windows Phone 8.1 Update 2
OS Version: 8.10.15148.160
Firmware Version Number: 02177.00000.15184.36003
Hardware Revision Number: 2.1.9.2
Radio Software Version: 401c3.00009.0001
Chip SOC Version: 8926

Please can you suggest a solution to this problem.

Thankyou.

Regards

Aitchie
 

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