1. fdruid's Avatar
    I have a RealSense F200 camera. Since I installed the FCU, I noticed Windows Hello stopped working.

    Fails to inialize the camera on the login screen. It also fails the camera setup.

    The camera works, as a webcam. What doesn't seem to work is the red light dot that used to light up when in use (ie, the IR camera).

    The device admin in the control panel shows only a single camera. I don't remember well but I think it's supposed to have a separate driver for the IR part of the camera?

    Anyway, did anyone get the same problem?
    10-20-2017 02:58 PM
  2. en2012's Avatar
    Yes, I have same issue after FCU, the IR cam is on and recognized my face, however it not getting into the OS, need to type PIN to login. This is only happened on every time when I turn on the PC, but it is fine if on screen saver or awake from sleep.
    fdruid likes this.
    10-20-2017 03:44 PM
  3. Dankwansere Gege-Stylay's Avatar
    Yes, I have same issue after FCU, the IR cam is on and recognized my face, however it not getting into the OS, need to type PIN to login. This is only happened on every time when I turn on the PC, but it is fine if on screen saver or awake from sleep.
    I am having the same issue after the fall creators update, the windows hello successfully recognizes my face, but it does not go to the OS and instead goes back to the lock screen where I have to input my pin, but in the background it has loaded the OS. I have tried updating the drivers but to no avail. It only happens when i'm booting up from a shutdown or a restart.
    10-20-2017 04:02 PM
  4. Dankwansere Gege-Stylay's Avatar
    I have the same issue. THE windows hello successfully recognizes my face, but does not load to the OS screen, it instead goes to the lock screen where I have to input my PIN, although it loads the OS in the background. This also only happens to me when I turn on the PC from a shut down or a restart.
    fdruid likes this.
    10-20-2017 04:04 PM
  5. fdruid's Avatar
    Yes, I have same issue after FCU, the IR cam is on and recognized my face, however it not getting into the OS, need to type PIN to login. This is only happened on every time when I turn on the PC, but it is fine if on screen saver or awake from sleep.
    It works when you awake it from sleep? That's weirder even. I thought after the update it just didn't work.
    10-20-2017 05:18 PM
  6. fdruid's Avatar
    I got to fix it.

    I just went to the devices & printers screen in the old control panel, then right clicking on the camera just choose "troobleshooting". Now the red light turns on and I get depth scanning too. I could scan my face again in setup for Hello recognition (I had deleted it), and I locked the PC to try it. The red light turns on together with the green one and it recognizes my face.
    10-20-2017 05:43 PM
  7. Axeelant's Avatar
    Works about 5 times faster on my SP4 now. Before it took up to 10 seconds to log me in, and now its immediately done.

    I did have some issues on the first few days though...
    fdruid likes this.
    10-22-2017 11:25 AM
  8. Dankwansere Gege-Stylay's Avatar
    I got to fix it.

    I just went to the devices & printers screen in the old control panel, then right clicking on the camera just choose "troobleshooting". Now the red light turns on and I get depth scanning too. I could scan my face again in setup for Hello recognition (I had deleted it), and I locked the PC to try it. The red light turns on together with the green one and it recognizes my face.
    I tried to follow your steps but I could not see the "camera" in the devices and printers, would it be possible if you could provide screen shots with the steps?
    10-22-2017 04:16 PM
  9. Dankwansere Gege-Stylay's Avatar
    I got to fix it.

    I just went to the devices & printers screen in the old control panel, then right clicking on the camera just choose "troobleshooting". Now the red light turns on and I get depth scanning too. I could scan my face again in setup for Hello recognition (I had deleted it), and I locked the PC to try it. The red light turns on together with the green one and it recognizes my face.
    I tried to follow your steps but I could not see the "camera" in the devices and printers, would it be possible if you could provide screen shots with the steps?
    10-22-2017 04:16 PM
  10. fdruid's Avatar
    I tried to follow your steps but I could not see the "camera" in the devices and printers, would it be possible if you could provide screen shots with the steps?
    Sure, I'll get to it when I'm home.
    It's the old control panel screen where you see the big icons for printers and devices, not the list on the Device Manager. This one usually offers simpler solutions. You right click on the icon and you get possibly 3 options, one is troubleshooting IIRC.
    10-31-2017 12:57 PM
  11. piaqt's Avatar
    I have a RealSense F200 camera. Since I installed the FCU, I noticed Windows Hello stopped working.

    Fails to inialize the camera on the login screen. It also fails the camera setup.

    The camera works, as a webcam. What doesn't seem to work is the red light dot that used to light up when in use (ie, the IR camera).

    The device admin in the control panel shows only a single camera. I don't remember well but I think it's supposed to have a separate driver for the IR part of the camera?

    Anyway, did anyone get the same problem?
    Since build 17017.
    11-02-2017 02:52 PM

Similar Threads

  1. About Fall Creators Update clean install
    By Tayhuwaniwanga in forum Windows 10
    Replies: 3
    Last Post: 10-20-2017, 09:47 PM
  2. The best W10M build?
    By syamxp in forum Microsoft Lumia 640 XL
    Replies: 0
    Last Post: 10-20-2017, 02:01 PM
  3. Get 20% off Xbox One games from Amazon Warehouse when you buy 2 or more
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 10-20-2017, 01:30 PM
  4. Why does Microsoft No Care about the consumer.
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 10-20-2017, 01:14 PM
  5. Microsoft needs to partner with the NFL and other sports to mainstream Windows Mixed Reality
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 10-20-2017, 01:10 PM
LINK TO POST COPIED TO CLIPBOARD