1. Windows Central Question's Avatar
    My Windows Lumia 950 XL starts up, I get the Microsoft Logo and it goes straight to two white cog wheels, restarts and begins this process again. Going on 12 hours now.
    01-07-2018 07:03 PM
  2. charlatan1978's Avatar
    Hi, firstly I would try a soft reset (hold volume down button and power button, until phone goes off/vibrates).
    Failing that I would try a hard reset following the guide below.
    MICROSOFT Lumia 950 XL - How to Hard Reset my phone - HardReset.info

    Lastly I would look to try resetting the phone using the Windows Device Recovery Tool.
    There is some info on the tool in the link below.

    Please note a hard reset or using the 'Windows Device Recovery Tool' will wipe all the data on your phone.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    mtf1380 likes this.
    01-09-2018 05:25 AM
  3. Timbre70's Avatar
    Check if you have rattling battery.
    01-09-2018 07:44 AM
  4. Daniel Heithorn aka Schnittgemuese's Avatar
    I had exact the same issue!
    Resetting Phone was not helpful, it was mostly unusable when the battery drops below 30%!
    In the end, I replaced the phone within warranty but still happened, so I changed the battery and it´s now working fine!
    As those batteries are "intelligent" they are not very clever.
    try to get an original battery for example Amazon.
    check how long it takes to load. if it is too long, the battery is old and way laying around too long at Amazon.
    Return/ dispute if necessary.

    Best Regards
    fin11 likes this.
    01-09-2018 02:28 PM
  5. Ejay Lozano's Avatar
    Mine rebooted like 6 times today, it seems like if your multitask it reboots. And it loses about 30% battery life when your phone restarts. Im gonna try to order another battery and see if that fixes the problem, if not back up and start from scratch.
    fin11 likes this.
    01-11-2018 11:31 PM

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