1. ochhanz's Avatar
    Hello,

    I want to remove the account from my older lumia 640 phone so I can give it to a family member, however is there a way to reset the phone while keeping the updates / OS version and not letting it revert to WP8.1 ?
    If this is not possible, is it still possible to update from 8.1 to 10 if I do a hard reset?
    05-03-2018 09:18 AM
  2. xandros9's Avatar
    If you just reset the phone using the option in the Settings, the phone will stay on the current OS. The only way to downgrade/revert is to use a tool on a computer.
    ochhanz likes this.
    05-03-2018 10:14 AM
  3. ochhanz's Avatar
    If you just reset the phone using the option in the Settings, the phone will stay on the current OS. The only way to downgrade/revert is to use a tool on a computer.
    , that is good to hear, it that the factory reset option you are referring to or is it an other option?
    05-03-2018 11:16 AM
  4. xandros9's Avatar
    , that is good to hear, it that the factory reset option you are referring to or is it an other option?
    Factory reset. I believe its labeled as "reset your phone" but I could be wrong. Either way, there's no way you're going to be able to revert to 8.1 without plugging into a PC and downloading a couple GB file.
    ochhanz, fin11 and Laura Knotek like this.
    05-03-2018 04:06 PM

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