1. ROBBIE HALL's Avatar
    Hey all
    My daily driver screen was broken and I had to use an old 1320
    I tried to button reset it but the volume up button seems not to work
    Thus I used WDRT
    Phone connected was recognised and software downloaded
    When it got to installing software I kept getting an issue where it fails
    On the phone itself it goes blank and NOKIA comes up at the top(red screen) but the flash never completes
    As soon as it begins on that screen it just shuts off at that point
    I tried deleting the Microsoft Device Software folder in program files and uninstalling in order to reinstall it as well as thinking the software was corrupted by chance but it seems I can't get it completely deleted as it never redownloads the software (is their a particular path to completely delete?)
    Any suggestions?
    02-11-2019 07:01 AM
  2. Ryujingt3's Avatar
    Did you try another cable, if you have one? I had flashing errors once and it was the cable and USB port of my computer.
    02-11-2019 09:26 AM
  3. ROBBIE HALL's Avatar
    I'll try a different cable and laptop see if I can get any luck
    it did flash once but all the data was still there it didn't give the option of setting up like a new device then I did a reset in settings and it went back to the original state
    (which is no live tiles or anything on home screen. only battery icon and network icon visible......total blank screen otherwise)
    02-11-2019 10:37 AM
  4. Ryujingt3's Avatar
    I'll try a different cable and laptop see if I can get any luck
    it did flash once but all the data was still there it didn't give the option of setting up like a new device then I did a reset in settings and it went back to the original state
    (which is no live tiles or anything on home screen. only battery icon and network icon visible......total blank screen otherwise)
    Try another cable and computer first. Once flashed, it should be like an entirely new factory reset device (i.e. you have to set up absolutely everything again). If you ran a flash before but you still had your existing data then it sounds like the flash was not done properly.
    02-13-2019 09:17 AM
  5. ROBBIE HALL's Avatar
    took the battery out and now it doesn't charge :(
    02-13-2019 03:57 PM
  6. Ryujingt3's Avatar
    took the battery out and now it doesn't charge :(
    When happens when the battery is inserted? Do you have another cable to charge with? Did you try charging from the mains and USB?
    02-14-2019 08:46 AM
  7. ROBBIE HALL's Avatar
    phone comes on with the charging icon (battery icon blinking charger) then it boots up to Nokia and screen remains on but blank...
    if I remove the charger the phone completely shuts down
    replug and get the same process
    doesn't seem to be charging.....
    (battery was not damaged when I removed it)
    I'm really of the opinion that the software is corrupted
    02-15-2019 06:50 AM
  8. Ryujingt3's Avatar
    phone comes on with the charging icon (battery icon blinking charger) then it boots up to Nokia and screen remains on but blank...
    if I remove the charger the phone completely shuts down
    replug and get the same process
    doesn't seem to be charging.....
    (battery was not damaged when I removed it)
    I'm really of the opinion that the software is corrupted
    So the battery is removable? It may the battery itself? When you try to flash the phone, what software do you use and what version is it? Maybe try an older version of the flash tool?
    02-15-2019 09:02 AM
  9. ROBBIE HALL's Avatar
    Windows Devices Recovery Tool is what I'm using
    (any other suggestions? )
    it doesn't allow me to use an older version it auto updates
    battery is non removable but I opened the device and removed it
    02-15-2019 09:06 AM
  10. Ryujingt3's Avatar
    Windows Devices Recovery Tool is what I'm using
    (any other suggestions? )
    it doesn't allow me to use an older version it auto updates
    battery is non removable but I opened the device and removed it
    You are brave removing a non-removable battery!

    If you can try flashing it and share a video of what happens that could be useful.
    02-16-2019 06:57 PM

Similar Threads

  1. Keep your phone topped up with $22 off Mophie's Encore dual-USB power bank
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 02-08-2019, 12:00 PM
  2. Friday's top deals: the Razer Phone 2, Raspberry Pi 3 kits, and more!
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 02-08-2019, 12:00 PM
  3. Save $50 and get a free case with the excellent Razer Phone 2
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 02-08-2019, 10:30 AM
  4. Replies: 0
    Last Post: 02-08-2019, 05:58 AM
  5. Troubleshoot and fix the black screen problem on Windows 10
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 02-04-2019, 07:11 AM
LINK TO POST COPIED TO CLIPBOARD