1. Jeffrey Fox's Avatar
    I didn't think I'd have this issue so I'm a bit miffed. I bought a set of Surface Headphones to replace my wired headset at work. The goal was to go wireless and listen to music while retaining the ability to answer calls with our Cisco IP Communicator. Now I think I'm discovering that I can't do this. I can hear audio fine when there phone isn't active but when I place a call, the other person can hear me but I can't hear any audio at all.

    Is this a setting I've missed (running Windows 7 at work and Cisco IP Communicator) or is Bluetooth in general not able to do this?
    02-27-2019 08:05 AM
  2. Ryujingt3's Avatar
    I could be wrong but it may be that the Surface headphones only allow you to use them for calls using specific software, such as Skype. Did you try that?
    02-28-2019 06:24 AM
  3. Jeffrey Fox's Avatar
    So I had an opportunity to do a Skype meeting today and it worked, though I had to play with my sound settings and default devices to make it work. Still no dice on getting it to work with my VoIP phone, which is super disappointing. So Skype yes, but VoIP no. Which is weird, I don't see the difference when both are being sent via Bluetooth.
    02-28-2019 10:05 AM
  4. Ryujingt3's Avatar
    So I had an opportunity to do a Skype meeting today and it worked, though I had to play with my sound settings and default devices to make it work. Still no dice on getting it to work with my VoIP phone, which is super disappointing. So Skype yes, but VoIP no. Which is weird, I don't see the difference when both are being sent via Bluetooth.
    Unfortunately, from what I read, only Skype can be used for calls with the headphones. It is MS after all.
    03-01-2019 07:03 AM
  5. Jeffrey Fox's Avatar
    That's incredibly disappointing.
    03-01-2019 09:03 PM
  6. Ryujingt3's Avatar
    That's incredibly disappointing.
    It seems it only supports calls from phones or Skype.

    https://www.thewindowsclub.com/setup...ace-headphones
    03-02-2019 04:35 AM
  7. Jeffrey Fox1's Avatar
    Back in black, or at least I hope to be. After my disappointing experience with the original Surface Headphones and my VoIP set up I'm looking at the Surface Headphones 2 with it's Bluetooth 5.0. Has anyone who has purchased the new Headphones (or Earbuds; those are sexy, too) tried using them with a VoIP set up on their PC? My company is embracing the work from home life and I'm looking to really jazz up my equipment.
    05-26-2020 02:07 PM
  8. Ryujingt3's Avatar
    Back in black, or at least I hope to be. After my disappointing experience with the original Surface Headphones and my VoIP set up I'm looking at the Surface Headphones 2 with it's Bluetooth 5.0. Has anyone who has purchased the new Headphones (or Earbuds; those are sexy, too) tried using them with a VoIP set up on their PC? My company is embracing the work from home life and I'm looking to really jazz up my equipment.
    I would love to have some Surface headphones or Earbuds. I remember though that they only worked with Skype. Knowing MS, this may not have changed.
    05-28-2020 08:08 AM
  9. Jeffrey Fox1's Avatar
    Well I took the plunge and I'm right back where I was. It won't work with my VOIP software or Teams, which I can't believe is right. I'm disappointed again.
    06-21-2020 05:12 AM
  10. Ryujingt3's Avatar
    So, you are saying that your headphones don't work with Teams? I thought they only worked with Skype?
    07-05-2020 06:46 PM
  11. Jeffrey Fox1's Avatar
    Truthfully I can get the microphone to work but can't use the audio to work at the same time (they hear me but I hear nothing). If I use the audio and switch to the laptop built-in microphone it works for about ten minutes and then crashes all audio, which I've only fixed with a reboot. I posted on both the Surface support forum and the Teams support forum with no progress. The Teams forum at least confirmed it's not a "certified device" which blows my mind but confirms they didn't seem to intend for these for PC use. I should have gone for the earbuds, though I'm not feeling any more confident that would have worked now, either.
    07-06-2020 04:20 PM
  12. Jeffrey Fox1's Avatar
    And Teams is the product our company is embracing so I haven't bothered checking Skype functionality with these headphones.
    07-06-2020 04:22 PM
  13. jonathanmikkel's Avatar
    It turns black again, a little more than I expected. After a lot of free experience with secondary documentation and my VoIP bundle, I was looking for Fifth Edition 2 and the same Bluetooth 5.0. Who bought the new wallets (or earrings; they are also very good), and who tried to use them and VoIP compared to their PCs.
    07-11-2020 12:35 AM
  14. Ryujingt3's Avatar
    It turns black again, a little more than I expected. After a lot of free experience with secondary documentation and my VoIP bundle, I was looking for Fifth Edition 2 and the same Bluetooth 5.0. Who bought the new wallets (or earrings; they are also very good), and who tried to use them and VoIP compared to their PCs.
    Not sure what you are referring to here, sorry. More information is appreciated.
    07-24-2020 07:04 PM

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