1. Windows Central Question's Avatar
    Hello,
    I asked the same question last year, but being very busy with my job, I could not follow up.
    It will be a year now that the touch screen of my surface book 2 15 "no longer works once logged in Windows.

    Here is a summary of the situation and what I did tried:

    1- I reset the PC in full version for recycling that day.
    2- I do not have the driver named Touch Screen HID
    3- I read on the internet that the problem could come from the Intel Precise Touch Device driver. However, I do not have this one either in my device list.
    4 - The touch is not damaged and works very well in UEFI.
    5- I tried to reinstall the driver and firmware pack provided by Microsoft.

    What can I still do? If the concern is software (obviously), it should be solvent without having to go through the device warranty is not it?
    Thank you for your help,

    Best Regards,
    03-29-2019 08:53 PM
  2. spicypadthai's Avatar
    In Device Manager, the Intel Precise Touch Device driver should be under Human Interface Devices. If it's not there, right click on Human Interface Devices and select "Scan for hardware changes" to see if it detects it needs the driver. If that doesn't work, I'd call Microsoft tech support.
    03-30-2019 08:06 AM
  3. Ryujingt3's Avatar
    Did you update Windows 10 to the latest version and install any and all available updates? Did it help?
    03-30-2019 07:02 PM

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