04-03-2019 08:14 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    Trying to use downloaded USB bootable media to install 64-bit version of WIN10. System is 2010 Dell Laptop 17R (N7010), 8G of RAM installed, system architecture is 64-bit, BIOS is A11, WIN10 running latest updates. Upgrade does not finish running upgrade. I’m getting error message “Cannot complete install, not sure what’s wrong. Error Code = 0x80042405-0xA001A”. I’m stuck!
    04-02-2019 11:00 PM
  2. tgp's Avatar
    tgp
    Trusted Member
    I cannot tell exactly from what you write, but are you trying to upgrade, or do a clean install? There is no upgrade path from 32 bit to 64 bit, so a clean install is necessary.
    04-03-2019 04:08 AM
  3. Ryujingt3's Avatar
    Ryujingt3
    Trusted Member
    Q&A Team
    Unfortunately you cannot simply upgrade. You must delete all your data and reinstall Windows again, choosing 64-Bit instead.
    Laura Knotek likes this.
    04-03-2019 08:14 AM
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