1. neil walker2's Avatar
    Hello, one minute it was working, the next (I literally did nothing) the mic on my hyperx cloud alpha headset stopped working.

    I have tried:
    - removing and reinstalling drivers and realtek software
    - ensuring everything is enabled

    I then tried it on 4 different pcs and 2 laptops (laptops via a usb dongle):
    - both laptops using usb dongle found mic and headset but i only got audio
    - 3 pcs found everything as well but no mic
    - one PC actually worked (it had realtek software installed)
    - plugging the 3 pin directly into a phone works

    I have checked the settings and it thinks a mic is there just there is nothing, no bars, nothing.

    so it kind of works on one computer and one phone, but 5 other computers don't.

    any ideas?
    10-08-2020 05:16 AM
  2. Ryujingt3's Avatar
    What sound card was in the computers that it didn't work on? What driver is being used? Did you contact their technical support?
    10-09-2020 07:23 AM

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