1. Pam Wellwarth's Avatar
    It seems to be a common problem. There is a video on how to try to do it but I can't follow it. My computer is new and came with windows 10. it is an Asus.
    03-23-2016 07:49 AM
  2. gpobernardo's Avatar
    This happened to me once and what worked for me was to simply Shutdown my PC (not Restart) and turn it on again. Have you tried this?
    03-23-2016 05:25 PM

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