09-14-2018 02:27 AM
48 12
tools
  1. gpobernardo's Avatar
    A sequel to the previously announced BLU Win HD, the seemingly faster and slick-designed BLU Win HD LTE has just been announced. Have you recently bought one yourself? Have you felt that something was not right with it or wasn't working well? Some hiccups or snags? If "yes", then fire off below and let us know what you've found.

    [TIP]Here are some useful information:

    Some issues with responsiveness and app delays can be resolved by either restarting your phone or performing a Soft Reset.

    If things get a bit more serious, you may opt to perform a hard reset.

    Lastly, if things really get serious, you may need the Windows Phone Recovery Tool to check your phone up - head over to this Microsoft FAQ page for more info.

    Make sure to check the official Windows Phone 8 How-to Page as well for some of the most common tips and trouble shooting guides.[/TIP]

    [INFO]Restarting your phone involves turning it off and then turning it on again. Turn off your phone by pressing the power button until you are prompted to "Slide down to power off". Turn your phone on again by pressing the power button until it vibrates.

    A soft reset is similar to pressing the reset button in PCs and has the same effect as pulling out the battery of your phone and then putting it back in. For phones with non-removable batteries, press the volume down and power button together until your phone restarts. For phones with removable batteries, you can either opt for the button combination or remove the battery and then return it.

    A hard reset will reformat your phone by removing all the user information leaving only the bare OS and firmware currently installed in your phone. This can be done by going to your phone Settings > about > tap on reset your phone. You will be prompted once before doing this just to be sure. Be sure, also, to have everything backed up since there would be no way to recover all of your files.

    The Windows Phone Recovery Tool is the final option, for example for "bricked" phones that would no longer turn on, be charged, etc. This can be used to either roll back to a previous OS version or force an update to a more current OS version[/INFO]

    Remember to describe the bugs and defects you find as detailed as you can: let us know your phone model and then what happened leading to the bug or how you found the defect. This way, our members would be able to help you quickly and accurately.
    04-23-2015 08:19 AM
  2. Cortimi's Avatar
    Phone cannot run Spotify correctly. App will show "resuming...." indefinitely after a few minutes of use.

    Phone has terrible wifi reception. One bar of signal from a router 10 feet away, with frequent and consistent dropouts.

    Phone cannot run the app Castle Clash, crashes instantly.

    Phone cannot run the app Clash of Lords 2, crashes instantly.

    Phone screen frequently freezes while off, making entire phone unresponsive and requiring hard reset.
    Philip Hamm and gpobernardo like this.
    04-23-2015 07:47 PM
  3. luokui's Avatar
    I just got this phone, and I'm pretty disappointed. I think I may have gotten a malfunctioning phone, but not sure. I've tried two different sim cards in it (from straight talk) and neither will connect to a network, although they work fine in any other unlocked phone I've tried. It will sometimes briefly register a bar or two and then disconnect. I could imagine if the APN settings are incorrect, then that might be a problem with internet or MMS, but voice should work I think.

    Anyway, nothing I have tried has resolved the issue. Any thoughts on what might be happening? Otherwise, this is being returned, I need a phone. Anyone else have this problem? Where I'm at, I routinely have 4 bars, so I don't think it's an issue of poor reception.

    Other than the connection issues, I can only say that the wifi signal seems pretty weak, but everything else is fast and fluid.
    04-25-2015 09:41 AM
  4. Zulfigar's Avatar
    I'm thinking you have a bad phone, loukui. Return it and get another one, then before you leave, try your SIM card in the new one and see what happens (if they have Wi-Fi, try that too).
    04-25-2015 10:07 AM
  5. luokui's Avatar
    Unfortunately I purchased through the online microsoft store. I'll return this one and see if I can find one at a nearby brick and mortar Microsoft store. Thanks!
    04-25-2015 10:21 AM
  6. Zulfigar's Avatar
    Take it to a Microsoft store and see if they can replace it (it's at least worth a shot, might be surprised).
    04-25-2015 07:42 PM
  7. Forrest Bouse's Avatar
    When trying to type fast on this phone I get a lot of lag between letters. I've never had this kind of problem with any other windows phone before. But if I use Swipe to type, everything is fine. Is anyone else having this same issue? I wonder if Blu will release an update to address this problem.
    04-26-2015 11:05 AM
  8. RumoredNow's Avatar
    When trying to type fast on this phone I get a lot of lag between letters. I've never had this kind of problem with any other windows phone before. But if I use Swipe to type, everything is fine. Is anyone else having this same issue? I wonder if Blu will release an update to address this problem.
    Often times a Soft Reset will clear up some minor glitch or irritant on a phone.

    Have you tried Soft Reset?
    04-26-2015 12:52 PM
  9. Forrest Bouse's Avatar
    I have, still no luck.
    RumoredNow likes this.
    04-26-2015 12:58 PM
  10. sequoia464's Avatar
    I'm on phone number two - experiences as follows;

    Phone 1;
    This phone came with an issue with the up volume switch, it was installed protruding further out from the phone than it should have been, consequently when the case was on the phone the switch was continually depressed.
    I returned this phone.

    Phone 2;
    No issues, wish the speaker was louder though.
    Last edited by sequoia464; 05-07-2015 at 08:10 PM.
    05-01-2015 10:55 AM
  11. cashkennedy's Avatar
    I also have issues with it lagging while typing on the keyboard, wordflow works fine. Kinda hard to guess what is wrong here, but it seems to be software / firmware issue. The typing shows up because it raises/ highlights the letters as you type, but the letters don't get entered into where you're typing. I updated mine to the latest 8.1 update 2 build and it didn't fix the issue.
    05-07-2015 10:44 AM
  12. SogJeff's Avatar
    I've had two of the HD LTE phones. Both have these problems:
    • Poor WiFi reception and performance (2.4 Gz, it doesn't do 5 Gz)

    • WiFi will stop working altogether. Restarting phone seems to be the only way to fix it

    • Keyboard is not responsive when typing quickly, however swipe typing is ok

    • Battery life is sub par


    The first phone lasted two days, suddenly exhibited screen problems, and was replaced at a Microsoft Store (physical, even though I bought it via online Store). Kudos to Microsoft Store for painless handling of that.

    Otherwise it is a great phone for the money. It's no Lumia (I sometimes revert to an old 920 when wireless or photo quality is required). There's no glimpse, no double tap to wake, nor is the screen readable in bright light.
    Last edited by SogJeff; 05-14-2015 at 06:54 PM. Reason: fix list
    05-14-2015 06:52 PM
  13. Claude Dorion's Avatar
    Just bought that phone when it came out from Microsoft online store. Setting up the phone was easy. Installed a voice recorder to record notes on the phone. Knew this app since it was installed on my previous Blu Win HD and worked great. After recording a note on my new phone, the playback was awful with lot of background noise even the note was recorded in a quiet environment. To solve the issue partially, I removed the case supplied with the phone. But still, not perfect compared to my previous phone. Went to a Microsoft store and after showing the issue, a replacement phone was offered to me without question. Very good customer service from Microsoft. Unfortunately, after setting up the new phone and using cloud backup to restore to the new phone, the issue was still on the new phone. Again, Microsoft store offered me a third phone from different color but setup the phone without using restore function and setting it up as a new phone. When setup completed, I just installed the voice recorder app to find there was still an issue with the background noise. Also tried a different voice recorder app, but still the same issue. My conclusion is an hardware issue. May be a firmware update would resolve the issue. Anyone installed a voice recorder app and experienced the same issue?

    Thanks,
    Claude
    05-26-2015 06:26 PM
  14. Sportacus11's Avatar
    Its been my observation that this phone feels very so like it was designed for win 10 and released early with an OS/Drivers that aren't quite right for it. I'm hoping the bugs get fixed with new drivers when win 10 is released, but that's probably just one cheap skate bits pipedream
    05-26-2015 06:45 PM
  15. Sportacus11's Avatar
    I've just installed voice recorder pro+ and tested for you, the recorder sounds crystal clear for me on my phone
    05-26-2015 06:49 PM
  16. m0rgster's Avatar
    It's not a bug. what you're experiencing is that it wont accept multiple key-presses at once. for example if you tried to type "baby" and kept your thumb just a little bit too long on the "b", it wouldn't accept the "a" input and you would just have "bby." If you're coming from an android phone its a hard habit to break because they did accept multiple inputs, I'm assuming because they did testing that showed most people weren't that precise about their texting.
    07-04-2015 10:18 AM
  17. ADCoy's Avatar
    I've just purchased this phone. Has anybody else noticed either of the following 2 possibly related issues.
    - Screen scrolling stutter. Any vertical scrolling produces a slight stutter on the screen throughout the OS. Maybe a touch issue??
    - Eye tiredness - My eyes become very tired quite quickly with any usage over 7/8 minutes or so, even leading to headache. Could be a screen refresh problem, or related to the above stuttering but it quickly becomes unusable for me. It's possible it's just me eyes but i haven't noticed this problem with any other phones.
    11-18-2015 09:11 PM
  18. RumoredNow's Avatar
    Make a backup and try reseting the phone, either through Settings > about > reset or the Button push method.

    It may improve things. If the screen still shows that flicker seek warranty repair or replace.

    FWIW, I don't see any flicker or scrolling stutter on mine. From reading posts around the site though, I think some people are sensitive to a lower refresh rate. I could not say off hand what the refresh rate on the HD LTE is, but I bet it isn't 60Hz.
    11-18-2015 09:54 PM
  19. dorelse's Avatar
    I see occasional stutter on mine. I like mine, but there are some glitches vs. my wife's 640. Nothing that is a show stopper, but tonight, hitting the windows key has frozen up the animation back to home twice...its stuck halfway through it. Going to reboot to clear it up...never had my 8XT do that ever. My wife's 640 is snappier as well.
    11-18-2015 10:15 PM
  20. RumoredNow's Avatar
    Going to reboot to clear it up...
    Soft Reset often clears up glitchyness.

    Hold the Volume Down + Power buttons until the phone vibrates and reboots (about 10 seconds). It clears out system memory in addition to the reboot.
    libra89 and dorelse like this.
    11-18-2015 11:11 PM
  21. ADCoy's Avatar
    Thanks, I'll stick with mine for a while to see if my eyes can adjust. I might get a friend to test it for a few days to see how he gets on.
    I've tried hard and soft reset which didn't improve either issue.
    RumoredNow likes this.
    11-19-2015 07:50 PM
  22. dontasciime's Avatar
    I've got 2 WIN HD LTE X150e phones and both have what must be a hardware fault*

    Whilst playing games, e.g Overkill 3 the touchscreen just stops working. It does this on many games not just Game troopers developed ones.

    Both phones are brand new & different colours

    Tried with default OS and latest updated OS eg 8.xx (can't get W10 on this device in UK yet) but spotted a post where someone is using w10 and is facing the same issue with the touchscreen.

    Both phones are probably going back to Amazon because BLU support is pretty bad in that you need to fill in long form just to get their attention and saying as these are not actually going in to BLU for a service when they are less than 1 month old and only out the box for a few hours after Christmas day
    12-31-2015 10:24 AM
  23. libra89's Avatar
    I've got 2 WIN HD LTE X150e phones and both have what must be a hardware fault*

    Whilst playing games, e.g Overkill 3 the touchscreen just stops working. It does this on many games not just Game troopers developed ones.

    Both phones are brand new & different colours

    Tried with default OS and latest updated OS eg 8.xx (can't get W10 on this device in UK yet) but spotted a post where someone is using w10 and is facing the same issue with the touchscreen.

    Both phones are probably going back to Amazon because BLU support is pretty bad in that you need to fill in long form just to get their attention and saying as these are not actually going in to BLU for a service when they are less than 1 month old and only out the box for a few hours after Christmas day
    Oh no, that sucks. Amazon will be great with support.

    My own BLU had a big issue of when I would launch the camera, the light(?) would get stuck, even when I have closed the camera. The only way to turn it off is to shut down the phone altogether.
    12-31-2015 10:52 AM
  24. Jeffsey500's Avatar
    It's not a bug. what you're experiencing is that it wont accept multiple key-presses at once. for example if you tried to type "baby" and kept your thumb just a little bit too long on the "b", it wouldn't accept the "a" input and you would just have "bby." If you're coming from an android phone its a hard habit to break because they did accept multiple inputs, I'm assuming because they did testing that showed most people weren't that precise about their texting.
    It's weird because this was never an issue on my Blu Win HD (not LTE) running WP8.1 Update 1. It seems to me the input is being received (the click noise and the letter pop up shows), but the software keyboard is either lagging or having trouble with the screen still picking up the other hand. I've had to resort to typing slowly, using one hand or using word flow/swipe all the time.

    Hopefully it will be fixed with Win 10.
    12-31-2015 08:29 PM
  25. Jeffsey500's Avatar
    Anyone have issues with the battery gauge being wonky? My battery % sometimes goes down a lot while charging and using at the same time. And it has also gone up 20% after unplugging from the charger too. Battery life definitely feels shorter than my previous Blu Win HD (non-LTE).

    Phone is only a few days old, I'll give it a few more days for the battery gauge to calibrate. Otherwise it'll have to go back to the store.
    12-31-2015 08:31 PM
48 12

Similar Threads

  1. Replies: 4
    Last Post: 04-06-2016, 12:19 AM
  2. Why has my screen frozen on my Blu Win HD LTE?
    By Windows Central Question in forum BLU Win HD LTE
    Replies: 1
    Last Post: 03-16-2016, 01:36 PM
  3. Android apps run on 640XL LTE or not?
    By Windows Central Question in forum Microsoft Lumia 640 XL
    Replies: 2
    Last Post: 03-16-2016, 01:32 PM
  4. What's up with People app and accent color - is this a bug?
    By Windows Central Question in forum Applications
    Replies: 0
    Last Post: 03-16-2016, 10:13 AM
  5. The Microsoft HoloLens Galaxy Explorer team tries to fix bugs in latest video
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 03-16-2016, 08:50 AM
LINK TO POST COPIED TO CLIPBOARD