1. sequoia464's Avatar
    Just had the phone for a few days but whenever I get (or place) a call the, screen goes dark immediately after I answer the call. If I double tap the power button twice quickly it will come back on but just very briefly, not enough time to even switch over to speaker.

    I'm thinking a defective unit with bad sensor??

    Any thoughts before I return this for a replacement?
    07-22-2015 07:40 PM
  2. heickelrrx's Avatar
    Just had the phone for a few days but whenever I get (or place) a call the, screen goes dark immediately after I answer the call. If I double tap the power button twice quickly it will come back on but just very briefly, not enough time to even switch over to speaker.

    I'm thinking a defective unit with bad sensor??

    Any thoughts before I return this for a replacement?
    Isn't that normal? When you incall mode the sensor will switch off the display if the screen goes closewith your ears?
    07-22-2015 07:46 PM
  3. sequoia464's Avatar
    I have several other windows phones, 920, 640XL, 1320, 635, etc. - the screen stays on with all of them during a call (when not at my ear).

    Even when the phone is away from my ear the screen is dark on this BLU phone, can't even end a call unless I do the double tap on the power button to bring the screen back up, and then act quickly because it only stays up for a very short time (about two seconds).. No way to switch to speaker, Bluetooth, etc.
    07-22-2015 08:21 PM
  4. xandros9's Avatar
    I'm thinking a defective unit with bad sensor??
    My thoughts exactly!

    Remove any screen protectors, and clean the screen for starters. But I think its just defective.
    07-22-2015 08:30 PM
  5. Sportacus11's Avatar
    My BLU doesn't have this issue. Definitely sounds like a defective sensor..
    RumoredNow and Philip Hamm like this.
    07-22-2015 08:34 PM
  6. sequoia464's Avatar
    My thoughts exactly!

    Remove any screen protectors, and clean the screen for starters. But I think its just defective.
    Thanks,

    No screen protector, just had the phone for a few days, contacted Microsoft for a replacement.

    I miss double tap and glance, but otherwise I really like the phone
    Philip Hamm likes this.
    07-22-2015 08:42 PM
  7. xandros9's Avatar
    Thanks,

    No screen protector, just had the phone for a few days, contacted Microsoft for a replacement.

    I miss double tap and glance, but otherwise I really like the phone
    I would go to BLU for support though.
    Philip Hamm likes this.
    07-22-2015 09:38 PM
  8. RumoredNow's Avatar
    No screen protector, just had the phone for a few days, contacted Microsoft for a replacement.

    I miss double tap and glance, but otherwise I really like the phone
    I would go to BLU for support though.

    Probably got it at the Microsoft Store online...

    I had a 1st gen Win HD and really liked it. I've got an HD LTE on order from B&H. I have to wait for Orange to come in stock.

    Glad you like your Blu, sequoia. Sorry you are having a Proximity fault. Did you try a Hard Reset?
    xandros9 likes this.
    07-22-2015 11:19 PM
  9. sequoia464's Avatar
    Did you try a Hard Reset?
    I reset it to clear all of my info, didn't think to try it again. UPS has it already.
    RumoredNow likes this.
    07-23-2015 08:20 AM
  10. RumoredNow's Avatar
    Oh well. Your next one will be minty fresh.

    Hard Reset would be your last resort, but also a way to rule out software as the fault.
    07-23-2015 09:30 AM

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