1. Michael Pinette's Avatar
    Hello all,
    Hope this info helps people with this phone, doesn't seem like a typical hard reset.

    Hello,
    Thank you for contacting BLU Products. We are happy to help you!

    We recommend that you perform a hard reset on your device. To perform the Hard Reset via the recovery mode on the BLU Win HD/JR, you will need follow these steps (please note that this will erase all the data, pictures and videos save in the internal memory be sure to back these up first):

    1. Press and hold the volume down button + Power button at the same time until you feel a vibration (about 3-5 seconds).
    2. Once you feel the vibration, let go of both volume down button + Power button and immediately press the volume down button until you see a large exclamation mark. (will show up after the BLU logo)
    3. Press the following four buttons in this order: volume up button, volume down button, power button, volume down button. Your phone should now reset and restart itself. (It might take a while for the reset to finish.)
    Should you have any additional questions please contact us, via E-Mail or 1-877-602-8762 (Monday-Friday 9:30am-5:30pm EST).
    01-07-2015 07:24 PM
  2. TechFreak1's Avatar
    Wow that is a crazy combination just to hard reset your phone, isn't this in the manual?
    01-07-2015 08:31 PM
  3. Jas00555's Avatar
    Why don't you just go into about and reset the phone? Mine has that option.
    01-07-2015 08:43 PM
  4. Michael Pinette's Avatar
    Mine did too. but this is the message that Blu support sent me because I was getting the error code when I would try to download the update.
    01-08-2015 02:42 PM
  5. RumoredNow's Avatar
    There is no software suite for flashing a Blu Win HD. There are times when a device may become unresponsive and only a physical button press reset will work. This could save someone's bacon.
    03-10-2015 11:15 AM
  6. Torcher Death's Avatar
    & i used t0 think the c0mb0s f0r d0ing a fatality were hard
    05-15-2015 02:20 PM
  7. Tory Nolan's Avatar
    Lol. x)
    09-03-2015 01:45 PM
  8. johnsdoes1's Avatar
    I tried this but after if boots back up it's stuck on the language selection screen. It never moves past that screen no matter what language I choose. How do I get past that?
    04-01-2016 06:22 PM
  9. RumoredNow's Avatar
    I tried this but after if boots back up it's stuck on the language selection screen. It never moves past that screen no matter what language I choose. How do I get past that?
    Do you have the Americas variant (W510u)?

    That is now supported with WDRT (Windows Device Recovery Tool).

    See this thread: http://forums.windowscentral.com/gen...more-oems.html
    04-01-2016 10:18 PM
  10. LolaBell3202's Avatar
    Why don't you just go into about and reset the phone? Mine has that option.
    Well because that is not a hard reset , when you just go into settings and rest.. ... maybe you should refer back and Re-read the top . which you posted under. Lmao
    05-22-2017 06:25 PM

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