I'm really hoping someone has seen this, and can help. First things first....the phone is a Blu Win HD with 8.1 on it. Up until this morning, this phone worked great, and I hope I can fix this issue so I can get back to using it.
This morning, I turned my phone off to board a flight. It had worked perfectly right up until that point. When I turned it back on, it went to the Bitlocker recovery blue screen, and goes no further. I never enabled bitlocker myself, though I suspect work did when I connected my phone to the internal network. However, they deny that they enable bitlocker on phones, so there is no help there.
I am perfectly happy doing a hard reset, and just setting it all up from scratch to get around this error...except that the hard reset key combination doesn't seem to be working for me.
1) I pulled the battery to make sure it's all the way off.
2) I hold volume down and power at the same time...when I feel the vibration, I let both go.
3) I immediately push volume down, and hold it down. Here's where it seems to go bad.
Instead of seeing the giant exclamation point, it just loops through the BLU logo screen to black, vibrates, and then back to the BLU screen, back to the black screen, vibrate, etc.
At this point, I am desperate...if it's something simple I am doing wrong, I don't mind being called an *****, as long as you also tell me what I'm doing wrong. lol
Thanks in advance for any help you can provide me.
Jim
This morning, I turned my phone off to board a flight. It had worked perfectly right up until that point. When I turned it back on, it went to the Bitlocker recovery blue screen, and goes no further. I never enabled bitlocker myself, though I suspect work did when I connected my phone to the internal network. However, they deny that they enable bitlocker on phones, so there is no help there.
I am perfectly happy doing a hard reset, and just setting it all up from scratch to get around this error...except that the hard reset key combination doesn't seem to be working for me.
1) I pulled the battery to make sure it's all the way off.
2) I hold volume down and power at the same time...when I feel the vibration, I let both go.
3) I immediately push volume down, and hold it down. Here's where it seems to go bad.
Instead of seeing the giant exclamation point, it just loops through the BLU logo screen to black, vibrates, and then back to the BLU screen, back to the black screen, vibrate, etc.
At this point, I am desperate...if it's something simple I am doing wrong, I don't mind being called an *****, as long as you also tell me what I'm doing wrong. lol
Thanks in advance for any help you can provide me.
Jim