All year I have been eyeballing a line on my account due an Upgrade on 11/14/13 and the 1520 seems like the perfect phone to use it on. Preordered as upgrade from Microsoft on the day they went up with no issues. Logged in to my AT&T account to pay my bill and had a little reminder that a line eligible for upgrade and I smiled to myself thinking about my new 1520.
Fast forward to yesterday I got any email from Microsoft saying my order was canceled to call them. I called and they said AT&T canceled the order. I logged in to my account and the little reminder that I was due an upgrade was there, then I used the upgrade checker and suddenly what had be a upgrade date of 11/14/13 had changed to 11/14/14. WTF.
So all that is to ask, have any of you seen this happen (upgrade date change) if so how did you get it resolved. Alternatively have any of you ever had luck getting AT&T to change your upgrade date?
Fast forward to yesterday I got any email from Microsoft saying my order was canceled to call them. I called and they said AT&T canceled the order. I logged in to my account and the little reminder that I was due an upgrade was there, then I used the upgrade checker and suddenly what had be a upgrade date of 11/14/13 had changed to 11/14/14. WTF.
So all that is to ask, have any of you seen this happen (upgrade date change) if so how did you get it resolved. Alternatively have any of you ever had luck getting AT&T to change your upgrade date?