AT&T's Next Plan

[campbellc]

So is this a scam? I thought I was eligible for an upgrade but now I'm being told that I am only eligible for their Next plan. My full upgrade isn't available for another 51/2 months.

 

[lsmachado]

I have a similar issue. A few months back, at&t changed upgrade eligibility from 20 months to 24. My eligibility went from November to March, and now says April. It says I am eligible for Next, but even if I wanted to do that, the only option seems to be by adding a new line. No, thank you.

 

[campbellc]

Weird? I receive a corporate discount and as a result I get full upgrades every 18 month. I guess AT&T is changing their upgrade policies whenever they want.

 

[brandon_powell]

I think that is what happens to me! I had my date change as well!

 

[lsmachado]

Weird? I receive a corporate discount and as a result I get full upgrades every 18 month. I guess AT&T is changing their upgrade policies whenever they want.

I also receive a corporate discount, and have been a customer since 2000. Guess it doesn't matter.

 

[brandon_powell]

AT&T did change the upgrade date of some customers! I was part of the Upgrade Advantage program and they decided to change the terms of that program from a 20m cycle to a 24m cycle. They say it has nothing to do with the NEXT program but their full of crap. I'm dealing with a customer service agent in the Escalation Department to see what she can do but as of right now they are standing firm that they have the right to change the contract terms whenever they want.

 

[lsmachado]

AT&T did change the upgrade date of some customers! I was part of the Upgrade Advantage program and they decided to change the terms of that program from a 20m cycle to a 24m cycle. They say it has nothing to do with the NEXT program but their full of crap. I'm dealing with a customer service agent in the Escalation Department to see what she can do but as of right now they are standing firm that they have the right to change the contract terms whenever they want.

Be sure to post the final answer you receive! Too bad we don't have the same option to change the terms of our contract as well.

 

[brandon_powell]

Will do. They said they would have to call me back so I probably won't hear anything until Monday.

 

[lsmachado]

Just spoke to a co-worker who used to work with at&t, and she said that a manager has the ability to override eligibility if they want to. She said she did it quite often. Go figure...

 

[brandon_powell]

Well I'll keep my fingers crossed for a good result.

 

[brandon_powell]

Just a quick update that surprise surprise I got no call today. I'm gong to call them tomorrow during business hours.

 

[campbellc]

Good luck. Let us know what happens.

 

[brandon_powell]

As expected they refused to budge.