05-12-2014 12:23 PM
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  1. chantelandsam's Avatar
    Not sure why the above posted but I want to warn others. When I was deciding to switch to tmobile, I did my research. It looked like everything was on the up and up with the early termination fee payoff. I received half of what was owed to me because they double dipped and took out what they gave me for my trade ins. Tmobile is still up to their crooked way like they were when they first started. I will blow up every social media until i get what they promised they would do. Oh yeah, their service sucks.
    04-05-2014 10:19 PM
  2. camaroz1985's Avatar
    I am getting what is expected from mine, and it seems that others are as well. Have you tried contacting their customer service to find out why you aren't getting what was owed to you. Remember they only pay the ETF part of the bill, not the the whole thing, and no taxes either.
    04-07-2014 01:49 PM
  3. Flagz's Avatar
    Not sure why the above posted but I want to warn others. When I was deciding to switch to tmobile, I did my research. It looked like everything was on the up and up with the early termination fee payoff. I received half of what was owed to me because they double dipped and took out what they gave me for my trade ins. Tmobile is still up to their crooked way like they were when they first started. I will blow up every social media until i get what they promised they would do. Oh yeah, their service sucks.
    I convinced a few friends and family to switch and they got the FULL amount of ETF's paid off with no issues. I would contact a supervisor directly on the customer service line.
    04-11-2014 05:50 AM
  4. camaroz1985's Avatar
    Got my card last night. Full amount of the ETF. Sounds like you are exception, not the rule.
    04-11-2014 12:50 PM
  5. adtst3's Avatar
    2.5 data package and JUMP are NOT required for ETF payoff. The sales reps are saying it is to boost their numbers and commission.

    Source: I'm a T-Mobile rep.
    trekgraham likes this.
    05-12-2014 12:23 PM
30 12

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