My wife and I went to T-Mobile last evening to move our two lines from AT&T over to T-Mobile. We planned on trading in her AT&T iPhone 5 and purchasing a iPhone 5S from T-Mobile (I tried convincing her several times the past two years two Windows Phone with no luck, but that's another story) so we can take advantage of T-Mobile reimbursing us for the ETF for her line. For my line, I planned on using my AT&T Lumia 920 (I unlocked it a few months ago and tried it on T-Mobile prepaid for a few days with no issues) and just pay the ETF to AT&T.
So we arrive at the store and begin setting up a new T-Mobile account with the customer service rep. We originally wanted the 500 MB LTE package, but were informed by the rep. that for the first month (30 days to be exact) we're required to have the 2.5 GB LTE plan in order to be eligible for the ETF reimbursement on my wife's line. A few minutes later as she was setting up my wife's iPhone, the rep. then informed us that we are required to purchase the "JUMP!" insurance/device upgrade service on my wife's line and must keep it on the account for 30 days to be eligible for the ETF reimbursement.
I haven't heard anything about this online nor are these additional requirements listed anywhere on T-Mobile's website or even on any of the paperwork we received. I get the feeling that these additional stipulations aren't required and either she is misinformed or is trying to boost her sales numbers. I don't mind paying the extra $30/month for 1 month then cancelling the additional services if it's indeed required, but I definitely don't want to pay extra for something we actually don't need and deceived into buying it.
Can anyone share their experience with moving to T-Mobile and mention if the 2.5 GB LTE package and JUMP! package are required to get the ETF reimbursement? Thanks.
So we arrive at the store and begin setting up a new T-Mobile account with the customer service rep. We originally wanted the 500 MB LTE package, but were informed by the rep. that for the first month (30 days to be exact) we're required to have the 2.5 GB LTE plan in order to be eligible for the ETF reimbursement on my wife's line. A few minutes later as she was setting up my wife's iPhone, the rep. then informed us that we are required to purchase the "JUMP!" insurance/device upgrade service on my wife's line and must keep it on the account for 30 days to be eligible for the ETF reimbursement.
I haven't heard anything about this online nor are these additional requirements listed anywhere on T-Mobile's website or even on any of the paperwork we received. I get the feeling that these additional stipulations aren't required and either she is misinformed or is trying to boost her sales numbers. I don't mind paying the extra $30/month for 1 month then cancelling the additional services if it's indeed required, but I definitely don't want to pay extra for something we actually don't need and deceived into buying it.
Can anyone share their experience with moving to T-Mobile and mention if the 2.5 GB LTE package and JUMP! package are required to get the ETF reimbursement? Thanks.