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09-20-2014 09:34 PM
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  1. DaT Franchise's Avatar
    Carrier
    Usage (even if its not much 1-2 gigs)

    I have it and im on AT&T, data was turned off for 24 hours yet still should I used 1 gig during that time. AT&T is of no help and claims its my phone, impossible as this is my 2nd 1520 and the issue remains.
    04-10-2014 01:10 PM
  2. Laura Knotek's Avatar
    I haven't had any issues with data on AT&T for the past 8 years (used Nokia Symbian, BlackBerry, Nokia Windows Phone during this time).
    etad putta and DaT Franchise like this.
    04-10-2014 06:54 PM
  3. pezman726's Avatar
    I complained to at&t about phantom data usage for MONTHS after I got my Lumia 920. We would bump up to, and sometimes go over our 200mb data limit. I got fed up with it and finally switched to t-mobile. 2 months later, with no change in usage habits, and we are back to the 60-100mb we were using prior to our phone 'upgrade'

    Complain to at&t....but it won't do you any good!
    Last edited by pezman726; 04-11-2014 at 06:35 AM.
    04-10-2014 07:01 PM
  4. DaT Franchise's Avatar
    I complained to at&t about phantom data usage for MONTHS after I got my Lumia 920. We would bump up to, and sometimes go over our 200mb data limit. I got fed up with it and finally switched to t-mobile. 2 months layer, with no change in usage habits, and we are back to the 60-100mb we were using prior to our phone 'upgrade'

    Complain to at&t....but it won't do you any good!
    trust me I know lol. Just trying to figure out if its an att thing exclusively. Been trying to get as much information as possible and doing experiments and documenting every. May get an attorney involved as I see it as a scam, sorry but there is no way in hell I can use 6 gigs in 5 days, 2 of witch were on WiFi
    metalchick719 likes this.
    04-10-2014 08:37 PM
  5. DaT Franchise's Avatar
    Att has been sued once over this crap back in 2011, and a few searches brings up may complaints cross platform all att users. May data usage has tripled in 6months without any change in usage patterns.
    04-10-2014 09:08 PM
  6. Ordeith's Avatar
    Att has been sued once over this crap back in 2011, and a few searches brings up may complaints cross platform all att users. May data usage has tripled in 6months without any change in usage patterns.
    is this why they won't allow data sense on their Windows Phones?
    DaT Franchise likes this.
    04-10-2014 09:25 PM
  7. DaT Franchise's Avatar
    is this why they won't allow data sense on their Windows Phones?
    probably but WP has no way to show data usage on an app built in like android does.
    04-10-2014 09:30 PM
  8. pezman726's Avatar
    probably but WP has no way to show data usage on an app built in like android does.
    Again, complained multiple times about this. there is also a post on at&t's support forum that i participated in. It's some shady business. I'd stay at home ALL weekend, and it would show one of our phones used 20MB at 2am...when the phone was connected to wifi all day, and sitting on a desk untouched. As a side note...with t-mobile, I use data, and it shows up on their website WITHIN MINUTES...not HOURS! so much easier to keep track of data usage...not that I really have to worry about it now...i've got 1GB high speed then it gets throttled!

    unfortunately, I switched and THEN flashed my Lumia 920 to the dev rom to get data sense. But there was a month in between where i kept everything the same. My suggestion would be to see if you can find a dev rom for your phone (not sure which device you have) and install that so you can get data sense and monitor it yourself. See if your phone reports something different than AT&T does!! I was and still am convinced that at&t was adding extra data to my usage. that is the main reason i even started looking at t-mobile...and then saving $20/month on 3 lines was nice! :) (3 lines unltd talk/txt/data(1gb lte) for $92)
    metalchick719 likes this.
    04-11-2014 06:43 AM
  9. DaT Franchise's Avatar
    I have spoken to att so many times, my next step is corporate. Everyone I have talked to at att says they update data every 12-24 hours yet I can get overage alerts every hour, not only that but I got one saying I used 12 gigs then in 30 minutes one saying I used 11 only to go on the website and see I've used 10, I have sent them those emails and my screen shots all for them to say its my phone, then when I tell them its happened on 4 different phones they have no answer.
    Even better up till 3 months ago my data wouldn't show crazy use till near the end of the cycle now its doing it randomly starting at the beginning and im not taking Mb here n there im talking gigs at a time to the point its saying I've used 2 gigs in the span of 3 hours, now how can it even show that if the system upgrades every 12-24 hours?? I have over 200 screen shots of the my att app showing this yet att says im using that much, 17 gigs in 15 days???? That's 330 hours 200 of those hours are on WiFi!!!!

    I woke up today saying it used a gig over night on WiFi!!!!!!
    04-11-2014 12:47 PM
  10. jsooney's Avatar
    I noticed the same thing a few years ago on my AT&T iPhone. It would upload data all night while I was sawing wood, very strange. I looked into it at the time but didn't really get anywhere. I bookmarked this discussion on Apple's boards and it has since ballooned to 140 pages. Take a look if you're bored:
    https://discussions.apple.com/thread...art=0&tstart=0

    I haven't looked to see if my 1520 does the same, but I'm assuming it does.
    DaT Franchise likes this.
    04-11-2014 06:54 PM
  11. metalchick719's Avatar
    I have spoken to att so many times, my next step is corporate. Everyone I have talked to at att says they update data every 12-24 hours yet I can get overage alerts every hour, not only that but I got one saying I used 12 gigs then in 30 minutes one saying I used 11 only to go on the website and see I've used 10, I have sent them those emails and my screen shots all for them to say its my phone, then when I tell them its happened on 4 different phones they have no answer.
    Even better up till 3 months ago my data wouldn't show crazy use till near the end of the cycle now its doing it randomly starting at the beginning and im not taking Mb here n there im talking gigs at a time to the point its saying I've used 2 gigs in the span of 3 hours, now how can it even show that if the system upgrades every 12-24 hours?? I have over 200 screen shots of the my att app showing this yet att says im using that much, 17 gigs in 15 days???? That's 330 hours 200 of those hours are on WiFi!!!!

    I woke up today saying it used a gig over night on WiFi!!!!!!
    I'm curious... What if you turn off your data AND Wi-Fi overnight? If you do that, you can check to see if there was any data consumed during that time. This just sounds really fishy and insane. I just got an AT&T branded unlocked HTC One and actually had a tiny bit of paranoia over this happening to me with it, although I'm running it on T-Mobile.
    04-12-2014 02:36 PM
  12. DaT Franchise's Avatar
    Been there done that, showed just shy of 500mb for the 8 hours it was off. Adding what I've seen the tests I've done, swapped Sims to my HTC and to my g2, everything I have read and researched leads me to believe its some kind of scam only affecting a small part of customers as to not raise suspension, and is tied to the line (SIM) as my next test im running right now is to kill service to my problem line and run 3 hours of Netflix on my other SIM and see what happens. As of right now im 99.9% convinced its a scam as I have cut my usage way down as far as music and video goes lower than what I was using 6 months ago when I would only use 5-6 gigs of data yet it shows im using more than ever combined with the emails I have showing different data usage (one showing 2 gig overage the next showing 3 gig overage and the next showing 1 gig overage) I believe there automated systems set up to scam had a glitch.

    What is even more odd is the my att app updated and now no longer works.

    Paranoia? No facts emails and screen shots dont lie. And the fact these fools tried to slip my deductible in my bill 3 months in a row. Att are some shady people. I do see myself getting an attorney involved real soon.
    04-12-2014 04:01 PM
  13. metalchick719's Avatar
    Wow. Really makes you wonder why AT&T crippled Data Sense, huh? That's just bad, but sadly, it doesn't surprise me.

    Posted via the WPC App for Android!
    04-12-2014 06:16 PM
  14. DaT Franchise's Avatar
    What's messed up is if they didn't get greedy I'd never had caught on, I've always wondered why my data usage was higher then my friends when I did less than them but is was only by a gig or two sometimes 3, but when I moved from a 5gig plan to the 10 gig and my first bill I got hit with 6gigs overage made me start digging deeper.

    Just got done streaming 3 hours of HD video on my other SIM, waiting on the system to update and that will tell me if it goes by account or by SIM, next will be running 3hr HD on my friends line.

    Its totally bull**** when my girlfriend can stream Netflix for her kid on the trips to Miami (4 1/2 hours one way) and never come close to using her 5gig cap, I fire up Netflix and there goes a gig just opening the Fing app.
    04-12-2014 06:26 PM
  15. etad putta's Avatar
    3 phones on ATT for 4+ years, now running 6 lines on a 10 gig shared plan, no issues whatsoever. Methinks a user error somewhere.
    04-13-2014 11:32 AM
  16. etad putta's Avatar
    What's messed up is if they didn't get greedy I'd never had caught on, I've always wondered why my data usage was higher then my friends when I did less than them but is was only by a gig or two sometimes 3, but when I moved from a 5gig plan to the 10 gig and my first bill I got hit with 6gigs overage made me start digging deeper.

    Just got done streaming 3 hours of HD video on my other SIM, waiting on the system to update and that will tell me if it goes by account or by SIM, next will be running 3hr HD on my friends line.

    Its totally bull**** when my girlfriend can stream Netflix for her kid on the trips to Miami (4 1/2 hours one way) and never come close to using her 5gig cap, I fire up Netflix and there goes a gig just opening the Fing app.
    per netflix website, check out streaming usage numbers. I think the miami story is off a little.....https://help.netflix.com/en/node/87
    04-13-2014 11:35 AM
  17. DaT Franchise's Avatar
    3 phones on ATT for 4+ years, now running 6 lines on a 10 gig shared plan, no issues whatsoever. Methinks a user error somewhere.
    highly doubtful
    04-13-2014 12:11 PM
  18. DaT Franchise's Avatar
    per netflix website, check out streaming usage numbers. I think the miami story is off a little.....https://help.netflix.com/en/node/87
    been there and I've looked at every data usage chart on the net, some say 5 gigs for a 2hr HD movie some say 2 gigs some say 500mb. Oh yeah data report in for my other line, just over 1 gig used for 3 hours of Netflix over LTE.
    04-13-2014 12:15 PM
  19. etad putta's Avatar
    So netflix is lying when they say 1 gb for standard def streaming and 3gb for HD streaming? From my experience 1 gb per hour on my ipad for espn is right on the money.
    04-13-2014 01:05 PM
  20. DaT Franchise's Avatar
    I've been battling this for a while, Netflix may not be lying but I believe the data reporting by carriers is inconsistent at best. Like I said my girlfriend never goes over her 5 gig cap, friends at work who stream a hell of a lot more video (Netflix YouTube) use a hell of a lot less than me. 5-7 gigs to my 17gigs. The fact that I've always for almost a year only used 5-7 gigs a month to going to 10-12 in the last 5 months to my last 2 bills of over 17 gigs a month WITHOUT changing my usage habits (actually using less last month then I have in years tells me there's some shady crap going on, the fact I can turn my phone off at night yet use 500mb it totally crap. The fact that 1 hour of HD video will hit my one line for 2+ gigs yet the same video on my other line will show less than a gig used no matter what phone, (all my phones are 1080p ips) the only difference is I swap my SIM card. Add to that att can send me an email saying im 3 gigs over only to get an email hours later saying im only 1 gig over. Att moves me to a 20 gig plan and within 13 days I've used 16 gigs???? That would be 32gigs in 30 days 15 gigs more that the month before.

    How do I add pictures on the mobile sight?
    04-13-2014 02:36 PM
  21. Nimdock's Avatar
    I am not saying they are scamming people but there seems to be something off about them.

    When I was with Sprint I never went above 1GB, actually most of the time not even close to 1GB.

    When I switched to AT&T I would regularly go over 2GB although I never went over my 3GB limit. At the time I just chalked it up to the excitement of having a new L920 and over using it.

    However recently I switched to AIO, my first month is up, I am using the same L920 and I am back to way below 1GB usage for my first month.

    04-13-2014 03:54 PM
  22. fdalbor's Avatar
    Got to admit I have had trouble with AT&T myself in the WiFi area. Got a email from them saying I was over my 10 gig limit.went to the AT&T customer web site and it says I have used only 7.1gigs. Took the battery out of my mobile WiFi device and let it sit for two days. Got another email saying I was up another gig. Went to the web site and it says I am still at 7.1' And we are suppose to trust AT&T. Maybe one day but NOT today.

    Sent from my KFTT using Mobile Nations mobile app
    04-13-2014 04:24 PM
  23. lylone's Avatar
    This phantom data usage is NOT user error. I had an L900 and never saw even close to 1 gig of usage. Since getting the L920 I am always close to 1.5 GB. I also switch and use a L820 and still same result. Even if I turn off data and run on WiFi only, I see data usage at 2a. According to ATT my WiFi is going down, but if data is turned off on the phone then why is the phone using it. They have no answer. Just counting until my contract expires and then they will loose a reliable paying customer since 1997!!

    Sent from my Venue 8 3830 using Tapatalk
    04-13-2014 04:55 PM
  24. DaT Franchise's Avatar
    This is why im still gathering information and getting an attorney, as stated I've been to att and have sent my emails and screen shots and still being told its not them and no explanation as to why my data has tripled in 6 months and no explanation as why there system reports conflicting emails as to data used. I got 6 emails in 4 hours one night going from 1gig over warning to 6gigs over, in 4 freaking hours!!!!!

    Dont forget they've been sued over this before
    Last edited by DaT Franchise; 04-13-2014 at 05:11 PM.
    metalchick719 likes this.
    04-13-2014 05:01 PM
  25. palandri's Avatar
    ....Dont forget they've been sued over this before
    What was the outcome of the case?
    04-14-2014 05:14 PM
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