10-16-2016 12:18 PM
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  1. kurtd's Avatar
    I was looking at bringing 20 lines over to Verizon and was planning to get the Lumia Icon. The quotes from Verizon were acceptable and we were ready to sign the deal. Then I asked about Visual Voice mail and found out Verizon charges 3 dollars a month. That would be an extra $720 per year that wasn't on the quotes. After looking into this further, it appears they take away the Visual Voicemail app that's built into Windows Phone and then charge users $3 per month to get it back. Imagine if Dell removed some feature of Windows and then charged money to get it back. I also found out that iphone users don't get charged for this. Seems unfair, bad business practice, and awful policy. We should report this on the better business bureau. Why are Windows users treated unfair?
    07-23-2014 01:29 PM
  2. Laura Knotek's Avatar
    I just checked here, and there is no exception made for iPhone users. Everyone pays $2.99/month.

    I believe it has always been that way. AT&T has always offered Visual Voicemail free for all users. I've had it with AT&T when I used BlackBerry and now with Windows Phone, and I've never had to pay for it.
    07-23-2014 01:33 PM
  3. prowade's Avatar
    I have also heard that the VoiceMail app that they give you for that 2.99/month is actually a crappy substitute for the built in version.
    xandros9 likes this.
    07-23-2014 01:47 PM
  4. KeithL777's Avatar
    Actually there is no charge for iphone users, i think its something Apple demanded. I have a lumia icon and my wife has iphone 5s, on her line there is no charge for visual voicemail
    07-23-2014 02:24 PM
  5. Nerdy Woman's Avatar
    I just checked here, and there is no exception made for iPhone users. Everyone pays $2.99/month.

    I believe it has always been that way. AT&T has always offered Visual Voicemail free for all users. I've had it with AT&T when I used BlackBerry and now with Windows Phone, and I've never had to pay for it.
    I'm on ATT and have VV free of charge, also. I think they figured that if I have to call in to listen, I'll be using the same bandwidth as if they pushed it to my phone and meanwhile, they don't have to provide storage. Win-Win. Rare.
    Laura Knotek and xandros9 like this.
    07-23-2014 02:54 PM
  6. kurtd's Avatar
    Actually there is no charge for iphone users, i think its something Apple demanded. I have a lumia icon and my wife has iphone 5s, on her line there is no charge for visual voicemail
    Exactly, it's such a scam. I'm outraged.
    Last edited by kurtd; 07-23-2014 at 07:49 PM.
    07-23-2014 07:20 PM
  7. kurtd's Avatar
    Everyone who cares, please retweet this https://twitter.com/xpressmicro/stat...99392204447744
    07-23-2014 08:15 PM
  8. kurtd's Avatar
    Found out that Verizon makes basic visual voicemail free to android users. They then offer an advanced version for $2.99 which converts VM to text. Apple has their own voicemail servers and doesn't use the carriers at all so that could be why it's always been free for them. The Visual Voicemail Verizon provides to WP is basic yet they charge $2.99 so it looks like Verizon treats Windows Phone users as 2nd class citizens.
    xandros9 likes this.
    07-24-2014 01:14 PM
  9. Trevor Wolfe's Avatar
    Yeah this annoys me
    07-25-2014 12:41 AM
  10. vepac's Avatar
    I remembered when I had an iPhone a couple of years ago and noticed visual vm was there for free and as it was nice and all I still wonder what is wrong with using the voicemail that you call?
    07-29-2014 01:17 AM
  11. iHeartBretski's Avatar
    Sort of off topic. I noticed in Wp8.1 there is a sort of visual voicemail built in. It is not a TMobile app. Is this standard on 8.1?

    Posted via Windows Phone Central App
    07-29-2014 02:18 AM
  12. kurtd's Avatar
    Sort of off topic. I noticed in Wp8.1 there is a sort of visual voicemail built in. It is not a TMobile app. Is this standard on 8.1?

    Posted via Windows Phone Central App
    Visual voicemail is built into wp8 and 8.1 phone. I've used it on t-mobile and att for free. Verizon disables it then charges you 2.99 to get it back yet they give it to Android and iPhone users free. That's why Verizon is scamming WP users in my opinion.
    08-02-2014 10:40 AM
  13. Trevor Wolfe's Avatar
    Visual voicemail is built into wp8 and 8.1 phone. I've used it on t-mobile and att for free. Verizon disables it then charges you 2.99 to get it back yet they give it to Android and iPhone users free. That's why Verizon is scamming WP users in my opinion.
    Is it built directly into the phone app? Or as a separate app?
    08-02-2014 07:15 PM
  14. anon(5445874)'s Avatar
    Verizon is the worst. They are down right criminal. But that being said, who leaves voicemail anymore? Even in business, if people can't reach me, they text or email.
    08-02-2014 07:19 PM
  15. AR2186's Avatar
    I just checked here, and there is no exception made for iPhone users. Everyone pays $2.99/month.

    I believe it has always been that way. AT&T has always offered Visual Voicemail free for all users. I've had it with AT&T when I used BlackBerry and now with Windows Phone, and I've never had to pay for it.
    That's not correct, visual voicemail is free on iPhone and works fine when I put my SIM in my 5s compared to Icon
    08-02-2014 07:29 PM
  16. kurtd's Avatar
    Is it built directly into the phone app? Or as a separate app?
    It's built into the phone app. You swipe over to voicemail from the call history screen. Verizon removes that feature and makes it a separate app which looks the same but doesn't function unless you pay.
    08-02-2014 08:34 PM
  17. Trevor Wolfe's Avatar
    Well that's annoying that Verizon screwed us over
    08-02-2014 10:36 PM
  18. quantum tao's Avatar
    total BS. I am using Youmail now, I wish Verizon weren't such asses.
    RumoredNow likes this.
    08-06-2014 09:33 AM
  19. anon(5445874)'s Avatar
    total BS. I am using Youmail now, I wish Verizon weren't such asses.
    I wish everyone who had issues with Verizon would have the guts to just drop them and go elsewhere. I'm perfectly happy after leaving Verizon, it's been 2 years now and I'm glad I left! If enough people leave, perhaps they might change the way they do business.
    08-06-2014 06:08 PM
  20. T Moore's Avatar
    Go to AT&T. Visual voicemail is free.
    08-06-2014 06:13 PM
  21. kurtd's Avatar
    Just wanted to report that I was able to remove the Verizon backup assistant bloatware by setting phone year to 2115 then opening the app and was promoted to uninstall it. Change date back to automatic after. Annoying but it worked.
    08-09-2014 02:48 PM
  22. quantum tao's Avatar
    Just wanted to report that I was able to remove the Verizon backup assistant bloatware by setting phone year to 2115 then opening the app and was promoted to uninstall it. Change date back to automatic after. Annoying but it worked.
    Does this bring back visual voicemail that's built into os?
    08-09-2014 07:11 PM
  23. kurtd's Avatar
    Does this bring back visual voicemail that's built into os?
    No that's a separate issue. Still need to pay Verizon $2.99 even though Android and iPhone Verizon users get it free. There is a third party app you can use though.
    08-09-2014 07:50 PM
  24. mathteach65's Avatar
    I read this post with interest as I now think that Verizon is holding customers hostage with their visual voice mail application. My samsungG5 came with the app. I had 7 voice mails saved that were very dear to me, saved from YEARS ago. I listened to them quite frequently. Anyway, at the 29 day mark I received a voice mail from Verizon stating that the trial was ending but that no voice mails would be deleted. WRONG~ they are now gone FOREVER according to Verizon. I called Verizon and they are "sorry" would not accept responsibility or restitution. This service was NOT requested by me and thru no fault of my own permanent changes were made. As it appears, if we do not opt in and buy the service POOF our important data is gone?? REALLY Verizon? Did this happen to anyone else?? If so were you able to get something from them? I want at least a free month. DAMMIT Im so angry!
    RumoredNow and kurtd like this.
    08-02-2015 08:39 PM
  25. Cnturion_2k's Avatar
    I have a Note 3 that I bought outright due to being on the old Unlimited Data Plan. All of the Voicemail features, including a high capacity (40 saved Voicemails) to this point have been no-cost, and were included with the plan.

    Tuesday evening, March 15, 2016, I noticed that I had new Voicemails (Icon) on my Status Bar. I was in the middle of something, so I delayed retrieving them. After finishing, I noticed that my Verizon Folder had a red dot with a "2" on it. Wondering what they had pushed to my phone now, I opened the Folder. I saw the "Voicemail" Icon had the red dot with the 2 on it. New feature I guess.. this has never happened before. I pressed the Icon to retrieve my Voicemails.

    BIG MISTAKE!! NOTE THAT this Icon was not labeled Visual Voicemail, Visual Voicemail Premium, Visual Voicemail Premium Trial, etc.. just "Voicemail".

    The Phone dialed, and immediately began initializing a Visual Voicemail Premium setup and Trial period. I had been ClickJacked once again by Verizon!

    Under my old Voicemail settings, which I later found to be called "Visual VM COS 341", I had 22 very important Voicemails saved, and I need to keep them as I am trying to recover money from Wells Fargo for a House that I bought, but never took possession of, because they pulled the deal and foreclosed on the owner. Those Recordings have been on the System for approximately 4 years. I had another 5 Voicemails not related to this that I had kept as well.

    Bear in mind, that this Voicemail capacity was there, and I was still able to receive additional Voicemails, and either keep them, or delete them as necessary - all, functionality that was included in this Voicemail Service. I also understand that the Capacity was 40 Saved voicemails before the Inbox was full, and I needed to delete.

    Pressing the Icon on Tuesday evening, caused a TapJack of my Voicemail, initiating a migration of my voicemail service to Verizon's Visual Voicemail Premium Service.I did not want this, nor have I wanted the Visual Voicemail service for the three years it has been available. My older voicemail service was fine.

    Upon realizing what happened, I simply hung up the phone. I called the Voicemail the way I always have, by pressing and holding the "1" Key. Upon connecting, the VVM Setup that started before now resumed, and I was told that my Inbox was full, and that the Messages had to be deleted to be able to continue. It would still not let me access my new Voicemails either, and began playing my saved Voicemails from the beginning, causing me to have to again re-save them. There were 27 that I wanted to keep, 22 that I NEED to keep.

    After re-saving all of these, I was still unable to access the two new Voicemails. I immediately called Customer Service, and found that they were closed, and I would have to call back tomorrow. Wednesday Morning, I called and talked to Level 1 Support, in two separate calls, and they claimed to have reverted my Voicemail back to my original settings. They did NOT. I called back, and was escalated to Level 2. I spoke with that Technician, and he saw what was happening, but said that he could see how to change the settings back, but it was unable to be accessed by him. He asked me to try to delete some voicemails, to see if I could get the level down to around 20, which I did, by deleting 5 non-essential Voicemails. This only got me down to 22 though. The Options to him were still "greyed out", and He referred me to Level 3 Support. I also got a verification Text Message regarding the punt to Level 3.

    The following morning, Thursday, I received a Text that the Problem, for my voicemail Provisioning had been resolved, on issue NRB000008298104, and to try to access my Voicemail to test it. I called the Voicemail, and received the same message that my Inbox was full, and that I needed to delete my Messages.

    I called back, and was connected to Level 3 Support. The Technician, Arlena S Lee, told me that my Phone was Migrated to Visual Voicemail, on a new Premium IMS VVM Plan, because it was a Smart Phone, and that ALL Smartphones were being Migrated. I had NO OPTION OF GOING BACK TO MY OLD VOICEMAIL SERVICE.

    With the IMS Voicemail (VVM) Plan, I had two options.. Basic, now with a maximum capacity of 20 Saved Messages, which is free, or the Premium, which has a Capacity of 40 Saved Messages, and which WILL COST ME AN ADDITIONAL $2.99 per month.. and that I needed to make a decision on which plan I wanted to keep. No options, no negotiations.. either my original Voicemail Service Save Capacity would be reduced to 20 Voicemails, or I would now have to PAY THE PREMIUM FEE TO KEEP THAT LEVEL OF SERVICE!!

    I told the Technician to forward me the emails from her upper level Support, she did, and I'm posting the content here..

    NRB000008298104
    Inbox x
    Lee, Arlena S <Arlena.Lee@verizonwireless.com>
    10:18 AM (1 hour ago)
    to me
    RESOLUTION INFORMATION:
    Resolution Type: VOICEMAIL PROVISIONING
    Resolution: message limit for Basic VM & IMS Basic VVM are both 20 messages...
    Customer had Visual VM COS 341 before with a max limit of 40 (for a monthly fee)
    Premium IMS VVM has a max of 40 (also with a fee).
    The Galaxy Note 3 is an IMS capable handset & must have an IMS VM SFO.
    Customer just needs to decide if he wants the free IMS Basic VVM with a max limit of 20, or IMS Premium VVM with a max of 40 messages for a fee, but cannot go back to regular VM COS with this handset.
    Please make the appropriate change in Billing according to customer's decision


    Note that there is NO CHOICE to revert. They also claim that I was paying the additional $2.99 per month before, under the old system.. I WAS NOT, and I just finished downloading the past 24 months of Statements to prove it, and I have all of my Statements from before that. I also have the phone call Voice Recording of the Conversation from this Conversation, with Ms Lee telling me that Verizon has made the decision to Migrate ALL SMARTPHONE ACCOUNTS TO THIS NEW VVM SYSTEM, and that there will be no going back.

    Verizon has once again screwed its Customers, by cutting Service Functionality of a Plan Feature, and holding it Ransom, unless the Customer PAYS AN ADDITIONAL EXTORTIONATE FEE TO RESTORE THE FEATURE OR CAPACITY THAT WAS FREE BEFORE.. I'm seeing shades of the recent price increase for all of their Unlimited Data Customers, with the additional $20.00 per month EXTORTION FEE to keep this service.

    I'm also going to post this information as well on other Android Phone sites.. BE WARNED.. Verizon is now resorting to extortionate strong-arm tactics to bleed even more monthly revenue from their customers!
    RumoredNow, xandros9 and kurtd like this.
    03-17-2016 06:10 PM
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