01-22-2015 03:45 PM
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  1. jswantek's Avatar
    My contract with AT&T is almost up, and once my 920 goes, I won't be able to get a phone on AT&T with Qi charging. I'm looking at the Lumia Icon, and it's a very nice phone. My question is, how is the service with Verizon? What's their history with customer care, update releases, anything and everything? Can someone fill me in? Am I making the right decision?
    09-16-2014 04:17 PM
  2. etphoto's Avatar
    I'm been with Verizon, 19 years. I can't compare it to anyone other service since I haven't used anyone else. Yet, I can tell you the coverage is tops. Never had an issue with coverage. I've read complaints about their customer service but I never paid any attention to them because I have nothing but good experiences with their customer service. The cost is normally higher than other cellular services but I always came from the camp you get what you pay for.


    Sent from my DX4860 using Tapatalk
    pmhgeneral likes this.
    09-16-2014 04:40 PM
  3. TrustySnooze's Avatar
    I've never really had an issue with their service but they do love their Androids and my HTC Trophy never got WP7.8 while I still haven't heard anything about getting the next Lumia firmware update on my Lumia 928.

    Most Verizon reps seriously try pushing Android down your throat and there doesn't seem to be effort in updating their Windows Phones.

    I haven't really had much customer care experiences to talk about that.
    pmhgeneral likes this.
    09-16-2014 04:45 PM
  4. Jazmac's Avatar
    I spent about 2 years and some change with Verizon before switching to AT&T. Never had any trouble with them. I could always keep a phone call without dropping. I don't know about using them for data because those were my pre-data days. AT&T on the other hand has always been tops in its class for me. Don't plan to abandon them any time soon.
    09-16-2014 04:56 PM
  5. csiguy1's Avatar
    Depends on your local coverage area. Verizon has always had the best coverage in my area but AT@T is getting better. Just depends where you live.
    09-16-2014 05:39 PM
  6. jswantek's Avatar
    Thanks for the input folks. I'm pretty sure I'll be good with coverage and service, but how good is Verizon with things like OS and firmware updates? Do they keep those rolling out?
    09-17-2014 09:20 AM
  7. anon6002755's Avatar
    Updates can be slow. We are still waiting on cyan for Lumia devices. My G2 was the last to get updated in comparison to the other carriers.
    Sent from my...
    pmhgeneral likes this.
    09-21-2014 05:34 AM
  8. CombatRock's Avatar
    Updates can be very slow. Awaiting Cyan and I just ordered the Icon bypassing the HTC that already has Cyan. Love my Lumia 822 but want a bigger screen and better camera.
    pmhgeneral and SpaceyO like this.
    09-21-2014 11:02 AM
  9. pmhgeneral's Avatar
    Updates can be very slow. Awaiting Cyan and I just ordered the Icon bypassing the HTC that already has Cyan. Love my Lumia 822 but want a bigger screen and better camera.
    Same here, waiting to get the icon in December unless another device shows up and is better spec's.
    09-21-2014 11:11 AM
  10. anon6002755's Avatar
    Same here, waiting to get the icon in December unless another device shows up and is better spec's.

    I really hope that there is a new flagship on the radar at the time. I wouldn't expect it to ship since the icon would be less than a year old at the time. Buy maybe for there to be leaks. If not that would be added to the list of negatives for Verizon.
    09-21-2014 11:31 AM
  11. negative1ne's Avatar
    left verizon for t-mobile and have never looked back.

    decent coverage at verizon, terrible customer service and horrible windows phone support made me leave.

    later
    -1
    09-21-2014 12:12 PM
  12. wingson's Avatar
    I think you can still get the 1020 on att, has qi charging, not built in though, need a new case. I do like that feature, considering how these live tiles or whatever, uses so much battery, do others? I know turn down background apps, heck even airplane mode if your desperate, but I'm always charging.

    I heard the Apple family over at CNET are complaing how their beloved iPhones are drawing too much power with new OS update..feel bad for them😁
    09-21-2014 12:43 PM
  13. fatclue_98's Avatar
    Are you going on a 2 year contract or off-contract? As many others have stated, the coverage is probably the best in the US, but they are slow with updates. I always advise people to try 1 month on the prepaid to judge for themselves. A 2 year commitment can seem like a lifetime if you're not getting the service you need.
    Laura Knotek likes this.
    09-21-2014 02:52 PM
  14. kurtd's Avatar
    The only thing good about Verizon is their coverage... I would stay far away from Verizon because they care less about their Windows Phone customers for 3 reasons:

    1. They still haven't released 8.1 or cyan for the Lumia icon and haven't given a date or said a peep about it.

    2. They remove the visual voicemail app that's built into Windows Phone and then charge you 2.99 a month to get it back. Yet Android and iPhone users can get basic visual voicemail for free.

    3. They have some stupid Verizon backup assistant built into the icon and the only way to remove it is to use the date trick and change the date way in advance.

    My advice is to stay with at&t or switch to T-Mobile. ATT seems to be quick at releasing updates. T-Mobile you could get the 1520.3. I'd probably wait till t-mobile has a 930.
    09-21-2014 03:24 PM
  15. awilliams1701's Avatar
    Do yourself a favor. Don't. I'm fed up with them delaying the cyan update. The coverage is great, but thats it. Terrible company.

    Get an unlocked 1520 and it will have both 32GB and QI charging. The locked version doesn't have that.
    09-24-2014 03:25 PM
  16. jonty12's Avatar
    I live just north of NYC. Switched to VZ about 18 months ago. AT&T was much better for me in terms of data speed and coverage. I switched because a North America option they give that AT&T doesn't (well, at least not at a comparable price). That's the only thing that has stopped me from switching back.
    09-24-2014 03:28 PM
  17. jswantek's Avatar
    Thanks, I appreciate all the feedback. AT&T had their turns with slow updates and such, so I think that's a wash. I do like having visual voice mail without having to pay for it, but at the same time I'd miss wireless charging. I know Verizon has great coverage around here, so I guess it's pretty much a coin toss.

    Thanks again.
    09-29-2014 10:15 AM
  18. awilliams1701's Avatar
    AT&T may or may not have been first in the past, but that doesn't make them slow. To my knowledge they have always done a good job with updating WP phones. This Cyan update issue with T-Mo and Verizon seems to be a first.

    Thanks, I appreciate all the feedback. AT&T had their turns with slow updates and such, so I think that's a wash. I do like having visual voice mail without having to pay for it, but at the same time I'd miss wireless charging. I know Verizon has great coverage around here, so I guess it's pretty much a coin toss.

    Thanks again.
    09-30-2014 04:25 PM
  19. JamesPTao's Avatar
    One thing to keep in mind is AT&t will always have an overall advantage in WP availability and variety. They adhere to the world GSM standard making bringing a world phone to at&t a breeze wheares verizon will always have to have their own varient.
    09-30-2014 04:29 PM
  20. radmanvr's Avatar
    I switched from tmo to att to ver, never looked back I love ver. Best in slot. Best customer service. I keep reading bout people with bad experience but idk. They always played it nice with me.

    Greet me at the door
    Hold the door open
    Ask for my number to put me on waiting lists
    Call me sir and stuff formal language

    And they get stuff done.
    09-30-2014 04:29 PM
  21. donebrasko's Avatar
    Currently att is offering double the data compared to Verizon... Some plans are $100 cheaper
    10-01-2014 10:17 AM
  22. anon6002755's Avatar
    Currently att is offering double the data compared to Verizon... Some plans are $100 cheaper
    But that only applies to lines with 15GB(doubled to 30) of data or more though. plus line access charges. not saying double data is bad but its still plenty expensive and the discount doesn't kick in unless you are are paying a pretty hefty sum to start.

    $130 per month just for data plus your charge for each phone using that bucket. actually looking at those plans the carriers are all jumping on this shift and att and verizon are equal in terms of pricing.
    Last edited by akak84; 10-02-2014 at 09:23 AM. Reason: they are all doubling the data
    10-02-2014 09:20 AM
  23. Devan Hammack's Avatar
    ATT have the world phone advantage....
    And yet, they haven't brought out a flagship successor to the 920 in 2 years?
    I don't count the 1020 because its the same as the 920 with a better camera.
    The 830 was just released and is basically the same phone as well.. just a different processor.
    And I don't want a phablet, so the 1520 doesn't count either.
    10-02-2014 03:42 PM
  24. awilliams1701's Avatar
    AT&T replaced the 920 with the 925. So you're wrong right there. I also suspect you could get a 930 and it would work. So while its not an official AT&T replacement, its still an option.

    ATT have the world phone advantage....
    And yet, they haven't brought out a flagship successor to the 920 in 2 years?
    I don't count the 1020 because its the same as the 920 with a better camera.
    The 830 was just released and is basically the same phone as well.. just a different processor.
    And I don't want a phablet, so the 1520 doesn't count either.
    10-07-2014 05:03 PM
  25. 11B1P's Avatar
    Verizon coverage where I live is the best. Customer Service over the phone has always been the best. As far as WP in general and WP8.1 specifically, well you can see the complaints all over this forum. My local Vzw corporate store is pretty much like every other one, never promoting WP.
    10-07-2014 05:12 PM
52 123

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