04-10-2016 05:19 PM
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tools
  1. plot_almighty's Avatar
    **Updated** Please refer to this article for further details on unlocking:

    http://www.windowscentral.com/it-wil...-you-need-know

    https://www.att.com/deviceunlock/#/unlockrequest

    Disclaimer: This has only been attempted by me using my personal Nokia Lumia 920. I got this phone off Craigslist.

    IMPORTANT: The phone you're attempting to unlock MUST be AT&T branded and locked to their network. It will not work on international or other carrier branded phones.

    1. Follow the link I posted.
    2. Scroll down and check the "I agree" box, and click Continue.
    3. You'll be taken to a page with 4 bubbles sitting on top of a bunch of fields. Select "Non AT&T Mobility Customer".
    4. It will give you 5 fields, 4 of which can be filled:

    IMEI (?)

    Brand/Model (this will be blank until you put in your IMEI number after which it auto fills the space with the phones make and model. Type #*06*# to pull up your IMEI)

    First Name

    Last Name

    Email Address

    5. Fill out the Captcha correctly and click Submit.

    You'll be given a confirmation email, followed by an unlock code 2-3 days after, if your phone isn't blacklisted or reported stolen. You should NOT need to submit proof of purchase.
    Last edited by plot_almighty; 02-05-2015 at 05:42 PM.
    01-01-2015 02:15 PM
  2. Legoboyii's Avatar
    Thanks omg :O
    01-01-2015 02:28 PM
  3. plot_almighty's Avatar
    Thanks omg :O
    You're welcome guy. This is also a courtesy bump since it was stickied, but I don't see it stickied to the board. :P
    Legoboyii likes this.
    01-03-2015 06:56 PM
  4. walterg1's Avatar
    Its not quite that easy. Once you fill the request out, you might get this email.

    Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device. Please retain your Request Number for future reference. In order to process your unlock request, we must receive a faxed copy of your original full price purchase receipt reflecting purchase from AT&T or an AT&T Authorized Retailer. You can verify your purchase was made from an AT&T Authorized Retailer by typing the store zip code, located on your receipt, in the Search box at this link:


    That's the email I got. Minutes after I got another email asking me to confirm my unlock request. I did.

    I did get a code to unlock my phone.
    I didn't send a receipt.
    Byrese likes this.
    01-03-2015 07:10 PM
  5. Legoboyii's Avatar
    Got my sis' Lumia 635 unlocked :P
    Non mobility customer, I did save the receipt for it though. 40$ for a new unlocked phone. Awesome

    PS When going through the unlock page. Click the "Non mobility..." option, and just fill in the IMEI and put a name for it. Then go through the emails and follow the procedures.
    (Dont forget to confirm the request in one of the two emails)
    Last edited by Legoboyii; 01-03-2015 at 11:46 PM.
    Laura Knotek likes this.
    01-03-2015 07:30 PM
  6. xandros9's Avatar
    Yay the policy's been changed!
    Laura Knotek likes this.
    01-03-2015 11:26 PM
  7. Byrese's Avatar
    Just bought phone I need to unlock. How long did it take most of u?
    01-08-2015 01:26 AM
  8. walterg1's Avatar
    3 days.
    01-08-2015 01:52 AM
  9. Mike Majeski's Avatar
    I got my unlock code within the next day. When i submitted my request I immediately got an email asking for a copy of the purchase receipt. I attached my invoice from the Microsoft Store and that sufficed.
    01-09-2015 09:55 AM
  10. Byrese's Avatar
    https://www.att.com/deviceunlock/#/unlockrequest

    Disclaimer: This has only been attempted by me using my personal Nokia Lumia 920. I got this phone off Craigslist.

    IMPORTANT: The phone you're attempting to unlock MUST be AT&T branded and locked to their network. It will not work on international or other carrier branded phones.

    1. Follow the link I posted.
    2. Scroll down and check the "I agree" box, and click Continue.
    3. You'll be taken to a page with 4 bubbles sitting on top of a bunch of fields. Select "Non AT&T Mobility Customer".
    4. It will give you 5 fields, 4 of which can be filled:

    IMEI (?)

    Brand/Model (this will be blank until you put in your IMEI number after which it auto fills the space with the phones make and model. Type #*06*# to pull up your IMEI)

    First Name

    Last Name

    Email Address

    5. Fill out the Captcha correctly and click Submit.

    You'll be given a confirmation email, followed by an unlock code 2-3 days after, if your phone isn't blacklisted or reported stolen.
    Just tried this. I got an email saying I had to provide proof of purchase from ATT store. I bought online from 3rd party (not ATT) Do I just wait for them to send unlock code? Also cost?
    01-10-2015 02:00 AM
  11. Byrese's Avatar
    Never mind... they just sent the second email and I confirmed the request. We'll see what happens from here. Fingers crossed :)
    Laura Knotek likes this.
    01-10-2015 02:05 AM
  12. Byrese's Avatar
    After 1 1/2 days I got my unlock code...free mind you. Thanks.
    01-11-2015 03:15 PM
  13. Legoboyii's Avatar
    Just tried this. I got an email saying I had to provide proof of purchase from ATT store. I bought online from 3rd party (not ATT) Do I just wait for them to send unlock code? Also cost?
    AT&T Authorized Retailer is basically a tech store that AT&T has allowed to sell phones with AT&T branding and options for plans. Doesn't have to be a literal AT&T store, just any official kind of place that sells their devices. Best Buy, Staples, Tiger Direct, Microsoft(.com), Office Depot, Target.... etc etc etc etc etc You get the point :P

    As for websites like craigslist, I guess have the guy/gal you're buying the phone from write up a sort of proof of purchase on a piece of paper and throw a sig on it. May be good enough of a receipt to count too.
    01-12-2015 09:52 PM
  14. jchapman01's Avatar
    Any idea on how to get your phone unlocked if you bought it from a friend who bought it from ATT on Next? I went through the OP's steps and got an email declining to unlock until its paid off. Any ideas? Thanks!
    01-31-2015 02:48 AM
  15. RumoredNow's Avatar
    Any idea on how to get your phone unlocked if you bought it from a friend who bought it from ATT on Next? I went through the OP's steps and got an email declining to unlock until its paid off. Any ideas? Thanks!
    Have your friend try?
    01-31-2015 10:24 AM
  16. jchapman01's Avatar
    Have your friend try?
    ATT said he had to pay off the phone first. I understand why they have that stipulation, just wondering if there was another way/ company/ option to unlock the phone?
    heli0m likes this.
    02-02-2015 12:33 AM
  17. RumoredNow's Avatar
    Any idea on how to get your phone unlocked if you bought it from a friend who bought it from ATT on Next? I went through the OP's steps and got an email declining to unlock until its paid off. Any ideas? Thanks!
    ATT said he had to pay off the phone first. I understand why they have that stipulation, just wondering if there was another way/ company/ option to unlock the phone?
    Again... It all seems to be back on your friend who got paid by you for the phone, yet did not pay it off at AT&T. You could try an unlock service, but that might fail for the reason you stated twice. The phone needs to be paid off. There is no hack, if that is what you are seeking.

    I've gotten phones unlocked while money is still owed. It also goes to account standing as a criteria. I hate to say it, but perhaps your friend is not in good standing with AT&T. Perhaps you could get a refund from him and return the phone?
    Harrie-S likes this.
    02-02-2015 11:10 AM
  18. drtek's Avatar
    Not much of a friend of he sold you a phone he knew wasn't paid off. Choose better friends. And get your money back. Done. Next dirtbag friend question?
    ajj3085 likes this.
    02-02-2015 11:19 AM
  19. heli0m's Avatar
    This problem is just like mine except I bought my 920 on eBay and the seller doesn't seem to want to answer any of my requests for them to take it off their account ):
    Knew it was too good to be true when I won it at such a low cost...
    02-05-2015 01:24 PM
  20. PepperdotNet's Avatar
    Basically you are stuck until your "friend" is eligible again for an upgrade, meaning that he's fulfilled the contract that your phone is still tied to. Hopefully he has continued paying his bill.
    02-05-2015 03:43 PM
  21. plot_almighty's Avatar
    OP updated to reflect changes being implemented 2/11/14.
    02-05-2015 05:43 PM
  22. RumoredNow's Avatar
    So I recently purchased two Lumia 520 GoPhones from rhapdog...

    One had been used by him on an AT&T or GoPhone account and one had not and had only been taken from the box to update it to 8.1 + Cyan official.

    I used the form on the website. Tried NEW first and got an error... Twice. Called the support number. Tried the form again with them online and it went through.

    Tried the form with OLD while they were online and that went through first try. Rep on the phone confirmed OLD's IMEI was a valid one and had been on their network. "There should be no problem getting OLD unlocked. NEW may have an issue, they could not say."

    Waited two days... Got two emails. NEW got an unlock code. OLD got a rejection saying the IMEI did not match an AT&T compatible phone.

    I've not mixed them up. I know clearly which is which as OLD came with a screen protector installed and NEW did not.

    The unlock code worked on NEW when I went to ##7820# and put the 20 digit number in.

    I've triple checked the IMEI for OLD and resubmitted a ticket. I'll post back on the results.
    Grabber5.0 likes this.
    02-10-2015 10:04 PM
  23. heli0m's Avatar
    Apparently hassling my seller on eBay reminded them they still have a phone on their account, so when I resubmitted my unlock code request as a noncustomer like for kicks the other day, I was emailed the code within two minutes. LOL ๐Ÿ˜Š im glad they have this new system policy going; its a really nice change.
    RumoredNow likes this.
    02-11-2015 08:27 PM
  24. RumoredNow's Avatar
    Second time around with the same IMEI and OLD got unlocked today. (See my last post above.)
    Grabber5.0 likes this.
    02-12-2015 07:47 PM
  25. PepperdotNet's Avatar
    I got a pleasant surprise today.

    That Lumia 635 I bought from Amazon to use for the W10 preview, I got it yesterday, immediately submitted an unlock request as "not a customer" and they have sent me an unlock code in less than 24 hours. So I have a brand new unlocked Lumia 635 for fifty dollars.

    The phone has never had a SIM card in it.

    If it's really that easy now, the problem then becomes the fact that you can't flash a non-AT&T firmware to their newer devices which could still pose a problem when you actually try to use the phone on a different network.

    I wonder how long until AT&T closes this "loophole" - buy cheap gophone, unlock it, insert competitor's sim card.
    02-19-2015 12:52 PM
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