02-08-2017 09:45 AM
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  1. pallentx's Avatar
    Same thing happened to my mom when she went in to get a 1520 at ATT. She had done her research and knew what she wanted. The rep brought out 3 different Android phones and tries to talk her into getting one of those. I encouraged her to check them out, but she wanted the 1520. She had to insist that she wanted the 1520, and he finally sold it to her, but it took a while.

    I went back when the 950 came out and it was totally different. The rep asked me a bunch of questions about WP and why I liked it. She said she might get one as her company issued phone just to try it out.
    03-12-2016 03:28 PM
  2. Yugiro's Avatar
    this was what happened to me when I upgraded to L930 from L920. I already knew I want the L930, so when I entered the store, it was the first day of L930 in the store, I asked the sales guy, "I have a Lumia 920 and would like to upgrade, what do you have for me?" He suggested at least 3 Android flagships to me. When I said, I want a Windows Phone, "He insisted the 3 Android flagships, although he never mentioned any negative thing against WP. Again, I said to him, "I want Windows Phone! Give me the L930 and here is my payment.!" He got quiet he proceeded to get my order.
    03-12-2016 04:18 PM
  3. joshua hildebrandt1's Avatar
    Yeah I had put windows 10 on my Lumia back in November but it was way to buggy...i may try one of the newer builds....i just love android BC of showbox and kodi, those 2 apps alone are worth having a Android.
    GMC262 likes this.
    03-12-2016 04:39 PM
  4. Gregory Newman's Avatar
    I guess the best place to buy a windows smart phone is to buy it online from Microsoft. sales people in the USA are so BRAINWASHED TO SELL
    APPLE IPHONES AND ANDROID SMART PHONES. You have to raise hell with them to buy one. THIS WHY Microsoft ls catching
    hell trying to sell them
    pbilk and Spangl01 like this.
    03-12-2016 08:55 PM
  5. GMC262's Avatar
    You can always buy online from the carrier.
    03-12-2016 09:58 PM
  6. colinkiama's Avatar
    Recently I was showing my Lumia 640 off to a friend of mine that had an iPhone 5S. He absolutely loved it and looked genuinely excited to use it. He is also an Xbox gamer and loved the Xbox integration in the phone. He decided that when his contract was up he was going to switch to a Windows Phone.

    I saw him again yesterday and he showed me his brand new iPhone 6S Plus. I asked him what happened to switching to Windows? He told me that he had every intention of buying a Lumia 950 XL, but when he got to the store the clerk at AT&T convinced him to stay away form Windows Phones. He told my friend that Windows Phones look nice but are nothing but headaches and after using it for a couple days he would be right back to exchange it for an iPhone or a Galaxy phone. He then told me that the clerk said "I couldn't in good conscience allow you to walk out of here with a phone like that when he have such great phones here."

    I was pretty upset at that story and just thought I would share it with everyone...
    He isn't wrong though. Unless your a fan of Microsoft, there is no need for the average consumer to get a lumia.
    03-13-2016 04:28 AM
  7. Ten Four's Avatar
    He isn't wrong though. Unless your a fan of Microsoft, there is no need for the average consumer to get a lumia.
    Unfortunately, this is true. I would only steer people towards Windows phones if they are they type who like to be a bit different and are not app-centric in their lives. They are great communication devices, which is what I mainly use mine for, and I have no burning desire to Snapchat or purchase coffee with an app. If a person is likely to be the type that wants to download an app for every service and join every social networking service Windows phones are not for them.
    03-13-2016 09:04 AM
  8. 7a2eer's Avatar
    Recently I was showing my Lumia 640 off to a friend of mine that had an iPhone 5S. He absolutely loved it and looked genuinely excited to use it. He is also an Xbox gamer and loved the Xbox integration in the phone. He decided that when his contract was up he was going to switch to a Windows Phone.

    I saw him again yesterday and he showed me his brand new iPhone 6S Plus. I asked him what happened to switching to Windows? He told me that he had every intention of buying a Lumia 950 XL, but when he got to the store the clerk at AT&T convinced him to stay away form Windows Phones. He told my friend that Windows Phones look nice but are nothing but headaches and after using it for a couple days he would be right back to exchange it for an iPhone or a Galaxy phone. He then told me that the clerk said "I couldn't in good conscience allow you to walk out of here with a phone like that when he have such great phones here."

    I was pretty upset at that story and just thought I would share it with everyone...
    Why do you care if your friend is not using a Windows Phone? Lumia 950XL is a mess, not worth purchasing. The Lumia 640 would have been a terrific value had he been strapped for cash.
    Last edited by 7a2eer; 03-13-2016 at 02:38 PM. Reason: could be offensive, idk
    03-13-2016 02:36 PM
  9. talon38c's Avatar
    I wouldn't use anything but a Windows Phone (8 or 10) now because it integrates so well with Window 10 desktop.
    RumoredNow and Spangl01 like this.
    03-13-2016 03:54 PM
  10. halflifecrysis's Avatar
    I agree the average consumer shouldn't bare the cross of Windows phone. Better off following the crowd and be app happy.

    I love my phone (Nokia 1520) more than the OS.
    libra89 and groady-ho baluzy like this.
    03-13-2016 03:59 PM
  11. groady-ho baluzy's Avatar
    I agree the average consumer shouldn't bare the cross of Windows phone. Better off following the crowd and be app happy.

    I love my phone (Nokia 1520) more than the OS.
    I bought a nexus 6p a while back, now I'm app happy and still have windows phone.
    midnightfrolic and libra89 like this.
    03-13-2016 04:49 PM
  12. pbilk's Avatar
    Things like that just don't make sense to me. If I go into the store looking for a phone, shouldn't they try to find me what I want instead of insulting me and trying to sell me on something I don't want?

    When we bought my son his new Lumia 640 for $30 from the Microsoft store he insisted that we have Cricket change out his sim card (I think he wanted to show off his new phone at the store). The lady at Cricket actually said "yuck" when she saw it! He is 11 and was extremely excited to have that phone. He saved up his own money to buy it and was very proud of himself. It really hurt his feelings.

    She then said to him "Just so you know we go have the Samsung Galaxy Grand Prime for $29.99 right now". He politely said no thank you and she switched over his sim card. I don't think he will be asking to go back there any time soon.
    That is extremely rude. She should be disciplined somehow for saying such things to a kid in such a rude manor.
    Your poor son. :(
    Good for your son sticking up to her though. :)

    As a sales rep myself I am disgusted by people like that. You should recommend the best product for the customer, if the customer is keen on getting a certain product and the sales rep think they have a better product for them they should politely suggest another product and if they say no, be fine with the no.
    03-13-2016 06:50 PM
  13. libra89's Avatar
    I bought a nexus 6p a while back, now I'm app happy and still have windows phone.
    Glad that you gave it a chance, I suggest that if everyone can, they should try at least one of the other platforms.

    That aside, that is a shame that a sales rep would be that way towards a child.
    Penguin apple likes this.
    03-13-2016 09:02 PM
  14. DLong4's Avatar
    He then told me that the clerk said "I couldn't in good conscience allow you to walk out of here with a phone like that when he have such great phones here."
    I wish the AT&T salesperson had been so honest with me when I had bought my AT&T branded L950, and had sent me over to the MS Store instead whose phones would be receiving firmware updates which AT&T withholds.
    Keith White Jr likes this.
    03-13-2016 09:53 PM
  15. xrs22's Avatar
    I wish the AT&T salesperson had been so honest with me when I had bought my AT&T branded L950, and had sent me over to the MS Store instead whose phones would be receiving firmware updates which AT&T withholds.
    You have to pay in full at the ms store.
    03-13-2016 10:14 PM
  16. Sin_Co's Avatar
    Whenever I go to buy something, I do ask my research online first, then I ask people that I know own that, then I go to the store, tell them what I want, and buy it. Makes life so much easier.
    03-13-2016 11:24 PM
  17. xrs22's Avatar
    Whenever I go to buy something, I do ask my research online first, then I ask people that I know own that, then I go to the store, tell them what I want, and buy it. Makes life so much easier.
    Same here.
    03-14-2016 02:19 AM
  18. calbro's Avatar
    It make's you wonder why Microsoft continue to use ATT when they take away marketable features of the Lumia line.
    03-14-2016 06:40 AM
  19. Ten Four's Avatar
    Whenever I go to buy something, I do ask my research online first, then I ask people that I know own that, then I go to the store, tell them what I want, and buy it. Makes life so much easier
    .
    Doesn't work so well for Windows phones since almost nobody has one so you can't ask people you know. Day-to-day I only see one Windows phone owned by a person at work in another department. I bet a lot of people don't know anyone who owns one, and you are right that most people purchase a phone at least in the same ecosystem as their friends/family own.
    Penguin apple likes this.
    03-14-2016 08:16 AM
  20. pepsicocom's Avatar
    I think some of you are placing unrealistic expectations on the at&t retail clerks. As another poster mentioned, the clerks are trained on all models the stores sell. However, that training does not go much deeper than what you find in the "quick start" documentation, with a bit of at&t specific information that applies to all the at&t branded devices. The clerks are prepared to explain how hardware buttons and soft buttons relate to basic tasks and functionality. They can explain the Store/Google play/app store concept. When it comes to evaluating the OS against an individual buyer's needs and/or budget, then the clerks are not equipped to be much more effective than a fast food counterperson...or an Apple Store "genius."
    RumoredNow likes this.
    03-14-2016 08:17 AM
  21. libra89's Avatar
    It make's you wonder why Microsoft continue to use ATT when they take away marketable features of the Lumia line.
    AT&T has been the only carrier that doesn't exactly kill their Windows Phones quickly, or I should say not as quickly.
    RumoredNow likes this.
    03-14-2016 10:31 AM
  22. AiR DEGETA's Avatar
    The way people are nowadays are they are programmed to have either an IPhone or a Galaxy and if you don't have the same thing they have then something is wrong with you. In my opinion when it comes to phones get the one that best fits you and if I go to the store and ask to buy a windows phone it my money give me my damn phone. You can warn me about the cons but if I choose to proceed then let me buy the phone I want. People act like they have stock in Apple and Samsung. When I went to get my Lumia 635 they asked me over a dozen times Am I sure I don't want a IPhone or a Galaxy at one point it got very annoying.
    03-14-2016 11:33 AM
  23. Deaconclgi's Avatar
    Seems like not much has changed with authorized ATT retailers since I wrote this article in 2013:

    Bias: The killer of innovation, the dasher of dreams, the destroyer of hope and something that MUST be put down! : My Nokia Blog - 200

    Sigh...
    Keith White Jr likes this.
    03-14-2016 12:25 PM
  24. zr2s10's Avatar
    It's disappointing, but expected based on my experience in both Verizon and AT&T stores. Verizon is worse though. I had a corp store rep pushing me toward an iPhone while I was looking at the Icon, and I told her 20 seconds before that I don't want an iPhone. She said, "I don't know why anyone would want a windows phone, they're horrible!" I told her it's better than being a sheep with an iPhone, and left. I ended up switching to AT&T, but unfortunately the 830 wasn't out yet, so I went GS5Active.

    But I will say that our corporate store always has at least one working WP on display. It was the 1530 and 830, now I think they only have the 950 on the high end, and a GoPhone (unsure of the number). When I bought my 640 for a "toy", I went in to see if they would price match Best Buy or MS.com. The rep said that they couldn't and apologized. He quizzed me on it a little bit, and actually wasn't derogatory. He did say that he doesn't really push them, because customers complain after getting them, that they can't find certain apps.

    I think once UWP gets off the ground and people convert over more and more Apple apps, it will really start to take off. People probably use less than half of the available apps on either the App Store or Google Play. Once WP gets a large chunk of the heavily used apps, they will surely see more traction. By that time, I hope they have the kinks worked out of W10M. It's running pretty good on my 640. Sure, it hangs up now and then, but nowhere near as bad as my S5 Active that is more powerful.
    03-14-2016 01:19 PM
  25. wgs84's Avatar
    I think once UWP gets off the ground and people convert over more and more Apple apps, it will really start to take off. People probably use less than half of the available apps on either the App Store or Google Play. Once WP gets a large chunk of the heavily used apps, they will surely see more traction.
    I certainly hope so on both. I personally think it's the reason why salespeople are hesitant about showing people Windows phones. Even if most people use less than a dozen apps, not having that app support is the single deal-breaker for the people I've talked to. I have a friend who won't consider a Windows phone, not because of the design, but because he can't get the Steam app on it.
    03-14-2016 02:43 PM
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