[HoosierDaddy]

T-Mobile changed their voice mail system on Sept 29th. The announcement claimed it would be better than the old system.

I have to assume who ever wrote that is a masochist. For Windows Phone users who are NOT masochists, it is definitely worse.

No more visual voice mail where you can see new (and saved) messages and from who and when they were made. You have to learn and navigate keypad access to messages and access each new one and listen to see if its something you should respond to now.

Thanks T-Mobile!

[spicypadthai]

I don't get many voice mails but I just tested it on my 950XL and it's working the same. I looked at the T-Mobile site and I also did a quick search online and I can't find anything about the new system. Do you have a link?

[HoosierDaddy]

I don't get many voice mails but I just tested it on my 950XL and it's working the same. I looked at the T-Mobile site and I also did a quick search online and I can't find anything about the new system. Do you have a link?

I'm guessing you were/are not using visual voice mail. That was eliminated for Windows and Blackberry devices.

For several day in late September (before and after the switch) callers to Windows phones sometimes got a recording saying the number dialed does not have a valid mailbox. My wife was lucky enough to have someone mention it to her in person. When reporting to T-Mobile they eventually fixed it but only by us insisting it get bumped to level 2.

Comically, level one kept asking how many times did my wife not get a voice-mail. They had a hard time understanding that we would have no way of knowing how many people tried to leave a voice-mail but failed due to a T-Mobile problem. LoL

I went thru the same thing with my L950XL the day after the switch (Sept 29).

Of course people who didn't get calls that went to voice mail were immune and and many victims would never realize it happened.

And people who relied on Visual Voicemail and didn't understand or respond to the 3 texts T-Mobile sent in the days before the switch will still be having problems today. If you didn't get the texts, that's another black mark for T-Mobile.

I'm surprised T-Mobile did not handle this better. Aside from this, they have been outstanding.

https://support.t-mobile.com/docs/DO...0AH1V39BO49743
https://support.t-mobile.com/docs/DO...0AH1V39BO49743

[spicypadthai]

I'm using Visual Voicemail and it worked fine earlier today.

[HoosierDaddy]

I have it back now too. And all my historical calls that the T-Mobile pages said Windows Phone users would have to play back by the 29th and record manually if they wanted to keep them (I didn't bother).

It definitely did not work for a few days before the 29th for my wife and for me after the 29th for apparently an unknown amount of time.