1. Ejay Lozano's Avatar
    During WP8.1 DP my treasure tag would open the app, but wouldn't connect my tag after a tap. After this Cyan(DP) update released this week, I go ahead and do the update and try to connect my treasure tag, but it would try to connect but would fail. I've tried reinstalling the app, removing the battery on the treasure tag, but it still wouldn't connect. Is my tag defective or is the update still no support/compatibility with the latest Cyan DP update?
    09-25-2014 02:50 AM
  2. vgian's Avatar
    In my case (WS-10) I had first to pair it with my phone (L620 Cyan and DP) and then the app was able to recognize it.
    But remember that I am referring to WS-10 and the most important thing is that anyway proved a big disappointment for me (constant disconnections without a reason,maybe the BT drivers are not optimized yet).
    09-25-2014 03:01 AM
  3. Ejay Lozano's Avatar
    So I gotta wait on another update for my tag to work or is it just not compatible with my lumia 920?
    09-25-2014 01:26 PM
  4. vgian's Avatar
    Under Cyan you should at least be able to see your tag as a connected device in settings->Bluetooth.
    This requires first to pair the tag with your L920.
    Then you can use the App (normally)...
    09-26-2014 08:14 AM
  5. Ejay Lozano's Avatar
    Under Cyan you should at least be able to see your tag as a connected device in settings->Bluetooth.
    This requires first to pair the tag with your L920.
    Then you can use the App (normally)...
    I tried deleting all the devices on my Bluetooth list and paired the treasure tag, but it still wouldn't connect.
    09-26-2014 11:47 AM
  6. jairo4's Avatar
    You don't have Cyan, you have Developer preview.

    BT LE is missing from DP, so you are out of luck.
    10-03-2014 08:21 PM
  7. Ejay Lozano's Avatar
    Still doesn't work after the DP critical update that was released today.
    10-24-2014 12:50 AM
  8. ice2dragonkiss's Avatar
    You have a faulty tag
    10-24-2014 09:12 PM
  9. Chris_Kez's Avatar
    Try resetting the tag itself: open the tag, take out the battery, and hold in the multi-function button while inserting the battery.
    JW888 likes this.
    10-27-2014 04:10 PM
  10. Ejay Lozano's Avatar
    I upgraded to a L830 and the treasure tag works with my device.
    11-12-2014 12:24 AM

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