Grumpy Tech Support

[blackmint]

I am about fed up with most companies tech support and how they conduct themselves on a call. I'm tired of their poor helping attitude. If they hate their job so much then they should move on. Not every small business owner get's the chance to go to every class but we can influence what our customers buy. And some of those customers are big buyers. So just remember tech support I am calling you on behalf of a customer that bought your product. I am trying to repair your broken product with the least interruption to your customer's business. If you don't care about those two things alone I'll pass that onto my customers with recommendation for future purchases.

 

[pkcable]

My experience with tech support is definitely a mixed bag. Many times I do have a good experience, plus I'm usually pretty good at getting any rep on my side. BUT I have dealt with my share of unreasonable support reps. When I get one, I thank them for there time and tell them I don't have time to continue the call right now, and end the call. THEN I call back later and hopefully/usually I catch a better rep the next time.

 

[pkcable]

I found a picture of the guy you were talking to....