1. chekleto's Avatar
    I ended up returning my band after two weeks of testing.
    The return process is as simple as it gets - kudos to MS

    Initially I was very excited to have the band, but at the end I realized that I was using it only for notifications,
    which was not enough to justify me keeping the band.

    The HRM reading was off for me during a workout, while ok when didn't move. Different people have different experience, but unfortunately nobody found a good way to predict if it will work for a particular person. Because of that the calories burned on elliptical
    were reported being 2.3x higher than in reality. That basically made the device not very useful as an actives tracker for me.
    There is no band calibration, which can correct that.

    The band is tick and gets in my way - I'm working on desk. The screen down position makes it more uncomfortable as end of the screen forms an edge.

    GPS is cool, but I'm not going to use it outside until summer is back, which is in 6 months. That's a lot of time for the wearable's domain.

    The haptic alarm is something which I really need and enjoyed initially, while it start failing me. Because of the band
    thickness there was some numbness and thus I do not always feel the vibrations.

    Notifications with text on the display is very practical. But if I get notified for few messages at once,
    I see a brief for the last one only. That is not good enough for me.

    After the original excitement is gone, the band looks like a prototype or proof of a concept (as many people agree it is). The software is
    still primitive. I'm not patient enough to wait the potential to be unleashed. I suspect it will take a while before it happens and there are going to be band 2 and 3 with better hardware which will have the improvements, instead of essential SW changes to this initial model. The sensors are probably fine, but otherwise the devise looks weak to me - 64 MB of internal storage is advertised as it is the best part of the HW under the hood?

    Anyway, you guys enjoy yours. My hunt for perfect for me device continues

    -CK
    11-15-2014 10:23 AM
  2. animan's Avatar
    This is the first "returned" thread. A good sign. Looks like most folks are keeping it.
    11-16-2014 05:27 AM
  3. loudmoutholeary's Avatar
    I will second that return also. Loved the band at first, GREAT potential but I'm returning it for the Jawbone UP3 that comes out in a couple weeks. Got to try on the UP3 and it felt amazing. It was better sensors, 7 days of battery life and fully waterproof. The band just wasn't accurate enough for me. I'll have it off and it would still read calories burn and heart rate? Like I said I see amazing potential in it and down the road when they update it more and more i'll buy it again. Till then Jawbone UP3 and maybe apple watch for my actual watch replacement. Idk will see how battery life is for that thing lol
    11-16-2014 03:32 PM
  4. RichardAZ's Avatar
    On the burn while you aren't wearing it, I have to assume their algorithm takes this into account. Since its not a requirement to wear it 24 hours a day (like when showering) then I'm sure the software looks at trends and fills in the gaps based on past performance. I have nothing but intuition to base that on, but seems reasonable and smart.

    I have debated returning mine, but I have learned so much that I didn't know before that i just want to keep experimenting to find the best sleep or the best calorie burn.

    ​Richard
    11-16-2014 07:42 PM
  5. Silence#WP's Avatar
    I will second that return also. Loved the band at first, GREAT potential but I'm returning it for the Jawbone UP3 that comes out in a couple weeks. Got to try on the UP3 and it felt amazing. It was better sensors, 7 days of battery life and fully waterproof. The band just wasn't accurate enough for me. I'll have it off and it would still read calories burn and heart rate? Like I said I see amazing potential in it and down the road when they update it more and more i'll buy it again. Till then Jawbone UP3 and maybe apple watch for my actual watch replacement. Idk will see how battery life is for that thing lol
    The UP3 does look pretty interesting. Fully waterproof is great because I know it would just be a matter of time before I forget and wear a device in the shower. The UP3 is using a completely different heart rate technology than just about everybody else. I wonder how accurate it will turn out to be? I like how many options there are now and that Microsoft has a competitive offering. I have a Band, but I have yet to even open the box. I'm not sure that I plan to keep it and given the shortage I'd like to able to return it unopened if I choose to return it.
    11-16-2014 08:10 PM
  6. Tim Stone's Avatar
    I considered returning mine so I picked up a Fitbit Charge. I like their software and reporting, and it ties together well with MyFitnessPal. After 2 days, the screen was heavily scratched, and there were a few issues. When I turned to tech support, the standard reply was "call them", but then I looked at the many not positive experiences with their tech support. So, I took the Charge back to the store and they were happy to accept it, and return it as defective. Seriously, when a very soft, thin, sweater scratches the face during a walk, that is sad.

    So, that left me with the band. I found I quickly got used to wearing it all the time, reduced the settings so I can keep it well charged ( I put it on the charger for awhile in the morning while programming ), and the screen protector that came with it has eliminated the slightest markings on the face. I often don't hear my phone in my pocket so the vibration on my wrist is nice.

    We have release 1.0 of the software. I'm quite interested in seeing what they do with it in the future. For now, it gives me helpful information about my daily activities. So, though I still have time to return it, I won't be. I think it will be worth seeing how it turns out, and it certainly fascinates people who see it on my wrist. BTW, I wear it face down on my non-dominant wrist. It works out great because that makes it very easy to read and access. I found I easily acclimated to having it there when I type, so no problems.

    As a WinPhone user, I won't be considering the UP3. Fitbit is the only company that has created any WinPhone software so far aside from the Band. In fact, the others shared they have no plans to develop for this platform, and I have no plan to change phones.
    11B1P, WayCool, Silence#WP and 1 others like this.
    11-16-2014 08:52 PM
  7. Silence#WP's Avatar
    I considered returning mine so I picked up a Fitbit Charge. I like their software and reporting, and it ties together well with MyFitnessPal. After 2 days, the screen was heavily scratched, and there were a few issues. When I turned to tech support, the standard reply was "call them", but then I looked at the many not positive experiences with their tech support. So, I took the Charge back to the store and they were happy to accept it, and return it as defective. Seriously, when a very soft, thin, sweater scratches the face during a walk, that is sad.

    So, that left me with the band. I found I quickly got used to wearing it all the time, reduced the settings so I can keep it well charged ( I put it on the charger for awhile in the morning while programming ), and the screen protector that came with it has eliminated the slightest markings on the face. I often don't hear my phone in my pocket so the vibration on my wrist is nice.

    We have release 1.0 of the software. I'm quite interested in seeing what they do with it in the future. For now, it gives me helpful information about my daily activities. So, though I still have time to return it, I won't be. I think it will be worth seeing how it turns out, and it certainly fascinates people who see it on my wrist. BTW, I wear it face down on my non-dominant wrist. It works out great because that makes it very easy to read and access. I found I easily acclimated to having it there when I type, so no problems.

    As a WinPhone user, I won't be considering the UP3. Fitbit is the only company that has created any WinPhone software so far aside from the Band. In fact, the others shared they have no plans to develop for this platform, and I have no plan to change phones.
    Thank you for sharing your experience with the Fitbit Charge & the Band. Jawbone keeps saying stay tuned for a WP app. They are also slated to support Microsoft Health so maybe they will actually release a WP app eventually. I'm currently using a Misfit Shine. They have a WP app, but I wasn't able to get it working with my 1020 so I've been using an iPod touch.
    Last edited by Silence#WP; 11-16-2014 at 10:32 PM.
    11-16-2014 09:11 PM
  8. DroidUser42's Avatar
    I'll have it off and it would still read calories burn and heart rate?
    Off for how long? HR is on only for 1 minute out of every 10 in normal (non-exercise) mode. So you could see a HR for several minutes after taking it off.
    11-16-2014 11:22 PM
  9. oldpueblo's Avatar
    ...I considered returning mine so I picked up a Fitbit Charge. I like their software and reporting, and it ties together well with MyFitnessPal....
    I noticed the band only syncs over to myfitnesspal the logged activities, not the all-day generic step calories burned. So if you log a walk/run or an exercise session, that syncs over with nice specific details instead of just "fitbit adjustment". I almost prefer that to fitbit because it encourages me to actually get some exercise instead of just walk/run, which means more calorie burning at a faster rate instead of hours of walking/running.
    11-16-2014 11:55 PM
  10. mijacs's Avatar
    I noticed the band only syncs over to myfitnesspal the logged activities, not the all-day generic step calories burned.
    That seems like a bug. I am pretty certain I have seen it sync some other adjustment two or so times for me.
    11-17-2014 01:35 AM
  11. Shobin Drogan's Avatar
    Sad to hear about your experience, and yes i totally agree, there will definitely be 2nd and 3rd gen bands from MS. For microsoft, it seems third time's the charm with the surface, lets hope the band will also improve significantly in the next gen, MS usually learns from their mistakes pretty fast, after actually failing in the first try, they always fail with the first try, some kind of ritual i suppose...
    Anyway Im considering Razer Nabu, looks great and hopefully its a little cheaper than advertised. I know its cheap compared to others but its still kind of pricey, since it doesnt have a colour screen.
    11-17-2014 09:22 AM
  12. raqball's Avatar
    Returned mine as well.. My reasons for returning it were the horrible battery life (I get almost 10 days from my Fitbit) and its pretty bulky and awkward feeling on the wrist.

    Other than that is was okay but not worth the money in my opinion.
    11-17-2014 10:27 AM
  13. anon(5329748)'s Avatar
    I'm in the same boat as you, although I still have mine.

    I really like it, but the sizing chart had my wrist right on the line between medium and large, and it said if there was doubt, order the larger size. I did, but it is just barely tight enough to wear on the smallest setting.

    I would return it, but I wasn't thinking when placed the packaging in the trash. I'll contact MS to see what they say...

    <update>Microsoft opened a support case, and the Live Chat technician had to push it to a higher level. I should hear back in 24-48 hours.</update>
    Last edited by jjMustang; 11-17-2014 at 12:00 PM.
    11-17-2014 11:18 AM
  14. DroidUser42's Avatar
    but it is just barely tight enough to wear on the smallest setting.
    What do you mean by "tight"? There isn't much difference in sizes except the "height" from the back of the display to the HR sensor. The display itself is the same for all - which sets the same "width" at the display end.
    11-17-2014 03:22 PM
  15. ytrewq's Avatar
    I noticed the band only syncs over to myfitnesspal the logged activities, not the all-day generic step calories burned. So if you log a walk/run or an exercise session, that syncs over with nice specific details instead of just "fitbit adjustment". I almost prefer that to fitbit because it encourages me to actually get some exercise instead of just walk/run, which means more calorie burning at a faster rate instead of hours of walking/running.
    MyFitnessPal assumes a certain amount of movement each day, not just a laying around BMR. If your steps are low enough that you are within the MFP assumptions, it won't add anything. Once you go over the threshold number of steps from walking around, it will add calories to the MFP log.
    WayCool likes this.
    11-17-2014 03:41 PM
  16. DroidUser42's Avatar
    If you don't mind, could we get a lot number (from the box) of the defective display? Just wondering if it's a bad lot. The only other one reported in the forum was after a shower, but it wouldn't hurt to track it.
    11-17-2014 04:34 PM
  17. spaulagain's Avatar
    Keeping mine. I love it. Just the sleep info alone is pretty cool to monitor.

    As for size and comfort, I think it's great. I must just have the perfect wrists for it. I don't even notice it anymore. My fancy steel watch is definitely a lot less comfortable.
    11-17-2014 04:49 PM
  18. oldpueblo's Avatar
    MyFitnessPal assumes a certain amount of movement each day, not just a laying around BMR. If your steps are low enough that you are within the MFP assumptions, it won't add anything. Once you go over the threshold number of steps from walking around, it will add calories to the MFP log.
    Ah thanks. I was actually starting to get sick right when I bought it so I haven't hit my usual 10k in a few days. I'll get rolling again and see if they pop up.

    As for battery life, I've decided that I don't need to run with GPS and I've turned off watch mode since it's easy to just hit the button and still more convenient than pulling my phone out of my pocket. I mean what does the GPS really give you once you've calibrated it, do I really need a map to tell me where I ran or when I decided to go fast or slow? Is there a reason to use the GPS regularly after calibration? Regardless, charging while showering/prepping for the day tops it up enough for me regularly, so it hasn't been inconvenient.
    11-17-2014 05:08 PM
  19. SteveVII's Avatar
    Returning mine as well. Apparently Microsoft feels that the below isn't grounds for a replacement.

    img_0678.jpg
    11-17-2014 05:42 PM
  20. Upstate Dunadan's Avatar
    Returning mine as well. Apparently Microsoft feels that the below isn't grounds for a replacement.

    Click image for larger version. 

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Views:	7 
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    That's not quite true. I read your other post, and they won't replace it because you never sent the first (defective) device back, you sold it to a relative?

    Also, from the looks of your Band, are you sure you didn't bang it on something, or get it caught under something heavy? Every time I've had a device look like that, it's been a result of pressure damage.
    11-17-2014 07:43 PM
  21. Derausgewanderte's Avatar
    Returning mine as well. Apparently Microsoft feels that the below isn't grounds for a replacement.
    I understand you are upset. But I don't think it is OK to leave misleading half-truths in the forum.
    Joe920, Likwidz, Jazmac and 1 others like this.
    11-17-2014 08:00 PM
  22. SteveVII's Avatar
    Misleading half truths? Ok here it is in a nutshell. They offered to send me a replacement band bc the heart rate sensor wasn't working properly, but after receiving it, the new band's hr was just as inaccurate (at times). As a result, I decided not to send my other one back and they charged me $200 for it. At the end of the day, they charged me $200 for that one. I own both of them and have every right to do whatever I want with it. I didn't even want a replacement... they offered it to me as a solution to address their mediocre heart rate sensor.

    As for if I am sure I didn't bang it on anything. No, I'm not sure. I use this when weight training, so sure, it may have hit the side of a machine during normal use. If this device can't hold up at the gym, then god help Microsoft because they are going to have some serious issues. It didn't leave my arm since the night before and there is obviously no physical damage.
    11-17-2014 08:27 PM
  23. Derausgewanderte's Avatar
    Misleading half truths? Ok here it is in a nutshell. They offered to send me a replacement band bc the heart rate sensor wasn't working properly, but after receiving it, the new band's hr was just as inaccurate (at times). As a result, I decided not to send my other one back and they charged me $200 for it.
    sorry, from the other thread it sounded like you started a return process on the first one but then decided to go a different route and sold it to somebody. It appears that return process is still in the books and halts any other returns. I am somewhat surprised that they can't change this to satisfy the customer (especially since you paid for it already). I'd definitely try to contact them again (ps. my replacement got handled by a Store Escalations Support person - maybe something to try).

    But back to my post above. Your scenario is a little more complicated than somebody simply trying to return a defective MS Band. And without that background somebody may imply from your post that MS is not honoring their warranty and return policy for defective devices, which I don't think is true.
    Last edited by Derausgewanderte; 11-17-2014 at 08:45 PM.
    Joe920 likes this.
    11-17-2014 08:34 PM
  24. nmercy's Avatar
    I think that is how their replacement plan works. When my Surface 2 broke I had two options, one they would send me a label, I would ship my broken Surface 2 to them, once they received it they would send me the replacement Surface 2. The other option was for them to charge my credit card for the cost of the replacement Surface 2, sent me the replacement, then I send my broken Surface 2 back and once they receive it they remove the charge from the account... if you don't send the broken one back, they leave the charge on your account.
    11-18-2014 06:29 AM
  25. Derausgewanderte's Avatar
    Yep. But I think that is not his point. He is trying to return the second one and they don't let him because the transaction period for the first one is not finished yet (30 days ).
    11-18-2014 06:39 PM

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