03-30-2016 07:43 PM
70 123
tools
  1. EMitchell's Avatar
    Still can't get mine to be recognized, running Win 8.1 on a Surface Pro3. I've downloaded the sync app, no difference.
    09-17-2015 11:34 AM
  2. Matthew_D's Avatar
    Usually I sync my band from my Lumia 1020, and charge it from a wall socket USB charger. The problem now is, I have upgraded my 1020 to the Win10 tech preview and the band only maintains the Bluetooth connection for a few seconds. The fix is to unregister, un-pair and factory reset the band. I want to sync the data on my band to my account before I factory reset. I thought it would be easy, simply use the PC sync app, but like many, I cannot get the PC to recognise the band.

    I will post a fix if I find one. Very frustrating.diff-capture.png
    09-28-2015 12:55 PM
  3. DroidUser42's Avatar
    I was unable to get it to work in Windows 7/64. So I grabbed a Windows 10 preview machine. It could a couple of attempts and cleaning of the band's port - but it worked.
    09-28-2015 03:12 PM
  4. papa tiger's Avatar
    after you do a factory reset you must re register with Microsoft to prove you own the band then the program will open up and you can pair. Microsoft will demand you give them the correct band data your band came with on its box.
    09-28-2015 06:19 PM
  5. DroidUser42's Avatar
    after you do a factory reset you must re register with Microsoft to prove you own the band then the program will open up and you can pair. Microsoft will demand you give them the correct band data your band came with on its box.
    That might be true if you've done a factory reset.

    My phone died. I was successful in getting it to work with my PC while waiting for a replacement, then paired it with my replacement phone - all without resetting the band.
    09-28-2015 08:24 PM
  6. papa tiger's Avatar
    Clean the connections at the back of the Band with Isopropyl alcohol and retry, you may need to clean the corrosion off it if there are black bars.
    09-29-2015 12:38 AM
  7. astell's Avatar
    I have this issue. Cannot find a fix, has anyone else?
    09-29-2015 09:53 PM
  8. DroidUser42's Avatar
    I have this issue. Cannot find a fix, has anyone else?
    What OS? I don't think anyone has gotten it to work in Win7. I tried, but failed. I've gotten it to work in Win10. A little iffy, at times, but it works.
    09-29-2015 10:39 PM
  9. astell's Avatar
    Cannot get it to work on Win 10 Pro. Had a Band Support rep tell me to take the device to my local Microsoft Store for replacement. This will be my third....hopefully they do replace it. If not I'll just use the phone app.
    10-05-2015 12:51 PM
  10. bozza72's Avatar
    I had this with my last band so when it broke they sent me a new one and guess what......yep it wont connect, it charges and syncs to my phone but the pc sync will just not work.
    so im guessing its a driver issue can anyone identifi what dll sync installs so i can delete them and try again ??
    cheers
    02-26-2016 12:58 AM
  11. michalmiksatko's Avatar
    I always had this problem after a while of using the band. Problem is that charging / communication port oxides and than makes a poor contact. You can try to wipe it with a dry cloth. Q-tip, or pencil eraser. One of the methods should work at least according to Microsoft.. After a while even any of those methods did not work for me so what I tried was I put a piece of electrical tape on connector and rubbed on . Left it on for few hours and it worked like a charm after I removed it .
    I went through 3 replacements of my band for all kind of reasons and my last one start getting blister like corrosion on charging port . MS offered me a refund this time. I just cannot keep replacing the device even if I love it so much . It is just not reliable in a long run.
    03-07-2016 01:33 PM
  12. bozza72's Avatar
    Mine wouldn't connect from brand new
    03-07-2016 01:43 PM
  13. michalmiksatko's Avatar
    I had this with my last band so when it broke they sent me a new one and guess what......yep it wont connect, it charges and syncs to my phone but the pc sync will just not work.
    so im guessing its a driver issue can anyone identifi what dll sync installs so i can delete them and try again ??
    cheers
    You need Microsoft band sync app
    03-07-2016 05:19 PM
  14. bozza72's Avatar
    You need Microsoft band sync app
    and how would i know it didnt connect if i didnt already have this app telling me it wont sync ???
    03-07-2016 11:33 PM
  15. michalmiksatko's Avatar
    and how would i know it didnt connect if i didnt already have this app telling me it wont sync ???
    Try it with different computer. All you need is the desktop connecting app. That is all I ever needed to install on Win7, Win 8.1 and Win 10.
    If are you still having problems contact Microsoft customer support.
    03-08-2016 12:04 PM
  16. bozza72's Avatar
    Ive done that tried on 3 other PCs and still wont connect & i dont have Microsoft customer support in New Zealand
    03-08-2016 02:39 PM
  17. tbsteph's Avatar
    Well, I've had this exact issue with two bands on computers running 7,8,8.1,and 10. On all get an error message about USB device not recognized. FWIW, my wife's Band 2 connects perfectly overtime. Pretty obvious it's a driver issue that MSFT has no intent to fix. (This goes back for over a year.)
    03-28-2016 10:12 AM
  18. bozza72's Avatar
    i wonder if someone could do a clean install of this app and tell us what driver to delete so we can start again
    03-28-2016 06:07 PM
  19. michalmiksatko's Avatar
    Ive done that tried on 3 other PCs and still wont connect & i dont have Microsoft customer support in New Zealand
    Try different cable.
    03-30-2016 07:37 PM
  20. bozza72's Avatar
    yep did that as well & like i said ive been sent a replacment band a and cable so its a windows 10 driver issue not band cable one
    03-30-2016 07:43 PM
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