1. rvillanu77's Avatar
    Hi all,
    I have the latest Microsoft Health and MS Band version, but I cannot reply messages with the keyboard. I have a Lumia 930 with WP8.1 Update 2.
    Any help?

    Thanks
    04-15-2015 07:08 AM
  2. anon(257207)'s Avatar
    I talked to support and the reason this can happen is if you first used another phone when you got your band like I had the iPhone 6 when I did the first firmware updated, then I purchased the Lumia 830 so I do not have the keyboard, every other item does work that did not work when I had the iPhone but the keyboard. They are going to release a new firmware to fix this issue but do not have a ETA
    04-15-2015 08:06 AM
  3. rvillanu77's Avatar
    Thanks for your reply. I've never used my band with another device. But IŽll wait for that new firmware.
    04-15-2015 08:14 AM
  4. lukas_ita's Avatar
    Reset it
    Sent from my Ativ S with Tapatalk 2
    04-15-2015 08:43 AM
  5. Thallanor's Avatar
    I have the latest Microsoft Health and MS Band version, but I cannot reply messages with the keyboard. I have a Lumia 930 with WP8.1 Update 2.
    Any help?
    I had this happen with my Band a couple weeks ago and after poking through the settings, I had accidentally turned on Do Not Disturb. (Start Strip, Settings, first icon that looks like a bell with a slash through it) I'm not sure why Do Not Disturb would impact something device-based or outgoing like the keyboard, but the moment I turned off Do Not Disturb, I could use the keyboard again. Might not be your issue, but definitely one potential reason the keyboard might stop working.
    04-15-2015 09:53 AM
  6. rvillanu77's Avatar
    Thanks, but Do not disturb is turned off...
    04-15-2015 01:17 PM
  7. lukas_ita's Avatar
    I solved with a reset
    Sent from my Ativ S with Tapatalk 2
    04-16-2015 10:54 AM

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