1. shaunydub's Avatar

    I am in Germany and ordered my band from Amazon UK.
    In the last few weeks there has been a detoriation in the band...
    Clasp is coming away.
    Paint is coming off inside the band.
    One of the humps inside the band is coming away (battery?)

    So what can I do?
    Amazon online will not let me select to return it.
    Will MS do something for me seeing as I am in a country not officialy supported?
    I don't know if the standard EU warranties apply here.

    Did anyone outside of US or UK have an experience with MS on band failure?

    Attached Thumbnails wp_20150925_16_06_04_pro.jpg  
    Last edited by shaunydub; 10-09-2015 at 05:49 AM.
    10-09-2015 05:36 AM
  2. tmaier's Avatar
    Why don't you just speak with Amazon... They will gladly answer your question more accurately than we can
    10-09-2015 05:47 AM
  3. shaunydub's Avatar
    I have sent them a message but looking at the fact I cannot select it for return as normal I am not sure they can help.
    My concern is that Amazon will say "you need to contact Microsoft for an exchange"

    Given the number of people who had issues with the band on these forums I thought at least one of may have got it from a non officially supported MS Band country and been in contact with Microsoft to get a replacement.
    10-09-2015 07:30 AM
  4. In-gadget's Avatar
    Had a problem with my Band - wouldn't charge
    I live in Greece. The Band was purchased via Amazon UK

    Opted for online chat. They addressed the issue immediately - sent me a new one (Amazon paid for shipping) and I just returned the failed one to them (again Amazon paid the return shipping cost)

    I would suggest you try the online chat
    10-12-2015 01:54 AM
  5. shaunydub's Avatar

    Contacted Amazon via email. They gave me an advance refund and prepaid shipping labels to return it :)
    Waiting to see how B2 fairs, I loved my band and hope the build quality is better on no2.
    10-12-2015 08:59 AM
  6. Sam Swancutt's Avatar
    funny thing is, when you return a band for service (in the UK) it goes to Germany !
    10-13-2015 06:08 AM
  7. hkhawaja's Avatar
    I live in the Middle East, and I had bought the Band from the US. After a while it had a similar issue like yours. I opened a case with them, and they replaced it for free with a brand new one. The only thing I did was had the faulty one shipped to a friend in the US, who forwarded it to MS using the prepaid FedEx label. Then same thing on the way back, I paid for return shipping from US using a forwarding service called Shop and Ship by Aramex.
    10-13-2015 12:18 PM

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