06-23-2016 05:03 PM
80 123 ...
tools
  1. EBynum's Avatar
    I received my Band 2 today and got it set up and running. I've been up and down the stairs in my house a few times today already and the band still shows 0 Floors. I don't know if the sensor isn't working or if the elevation change is insufficient to register as a "Floor". What does it consider a "Floor"? Anyone else experiencing this? Anyone know how this is supposed to work?
    10-30-2015 06:43 PM
  2. B Hammer's Avatar
    I decided to try it myself. I went up and down my stairs 5 times and my Band only counted it twice. You are not alone with this problem.
    10-30-2015 08:01 PM
  3. DroidUser42's Avatar
    WAG: For quick estimation, a floor is 10 feet.

    Now, few technical questions (which I'm not expecting anyone but MS to know the answer):
    • How often does the Band check the pressure? We know with B1, unless you were in excise mode, the HR sensor only worked 1 minute out of every 10. Is the pressure sensor the same way such that a quick up/down could be missed?
    • What is the resolution of the pressure sensor? Can it resolve a single floor (10'), or does it take multiple floors to "register"?
    • Does it only count "up" and not "down"? Or only "net" change?
    HanTing Lee likes this.
    10-30-2015 08:07 PM
  4. g2red89's Avatar
    I noticed this too. I went to the mall and went up several escalators and yet still 0 floors. I thought maybe it was because I wasn't actually 'walking' up just kinda gliding, but glad to hear I'm not the only one that has experienced this.
    10-30-2015 08:15 PM
  5. B Hammer's Avatar
    WAG: For quick estimation, a floor is 10 feet.
    True. I have two flights of stairs in my home, though. I walked up and down both five times and the Band still only read 2 of those. My guess is the firmware needs to be updated for the sensors to correctly assess this.
    10-30-2015 08:23 PM
  6. RumoredNow's Avatar
    The barometer may need to be calibrated. I don't have a Band 2, but have had a phone with a barometer and a scientific type watch with an altimeter. Check in the sync app to see if you can adjust the baseline pressure inside the tile.

    Use your local airport for a value of pressure or if altitude is called for find your altitude on the web.
    taymur likes this.
    10-30-2015 08:28 PM
  7. EBynum's Avatar
    So, I've walked up and down my stairs a few more times since my original post, and wow, I've climbed 1 floor. Geez, do I have to climb a lighthouse for this to work right? The way I understand it is the band uses changes in barometric pressure to determine changes in elevation. Perhaps the barometer just needs time to calibrate itself. If I remember correctly with the first band, the step counter needed time to calibrate itself, and using the GPS helped with that process. So maybe the barometer just needs time to adjust to its environment in order to accurately measure changes in barometric pressure? I'm just guessing here. I really don't have a clue.

    I haven't been able to find any information on Microsoft's support page. There's no mention of any means to manually calibrate the barometer. I guess I'll have to contact support to see if they can shed some light on this. Hopefully, it will fix itself over time, or get fixed with an update if it's a bug. I'm hoping it's not a defective barometer.
    HanTing Lee likes this.
    10-30-2015 08:51 PM
  8. DroidUser42's Avatar
    I doubt if it's "calibration" as much as "stability". You probably need to go "up" and stay there until the pressure change registers.
    10-30-2015 09:19 PM
  9. EBynum's Avatar
    I doubt if it's "calibration" as much as "stability". You probably need to go "up" and stay there until the pressure change registers.
    Every time I've gone up and down the stairs today, I did stay on that floor for a long while. How much time would it need to register the pressure change?
    10-30-2015 09:31 PM
  10. lfanb's Avatar
    I think I found your floors! My band says I climbed 14 floors, and I don't recall climbing any.
    10-30-2015 09:38 PM
  11. DroidUser42's Avatar
    How much time would it need to register the pressure change?
    That comes back to "questions that only MS knows the answer to".
    10-30-2015 09:41 PM
  12. EBynum's Avatar
    It's frustrating not knowing if this is just a bug that'll eventually get fixed or if the barometer in my band is defective. I guess I'll wait a few days to see if it improves. I reported the issue to Microsoft support, so we'll see what happens.
    10-30-2015 09:46 PM
  13. DroidUser42's Avatar
    Wait a few days and see how others respond. See if everyone has the same problem or if it's only a few.

    If that's the way it works, I'd think MS would have to say something fairly soon.
    10-30-2015 09:56 PM
  14. cddigi's Avatar
    If it only counts going up stairs, then mine has correctly logged each time I've gone up and down the stairs at home.

    Posted via the Windows Central App for Android
    10-30-2015 11:12 PM
  15. DroidUser42's Avatar
    If it only counts going up stairs, then mine has correctly logged each time I've gone up and down the stairs at home.
    Question: what is the height of your stairs? Some people may have homes that have half-story steps.
    10-30-2015 11:31 PM
  16. EBynum's Avatar
    Mine appears to have started working. The last two times I went upstairs, it logged it. I checked the number at the bottom of the stairs, then checked it again when I got upstairs and it incremented. Will continue to monitor it for a while to see if it's consistent. Maybe the barometer just needed time to adjust to my location or something.
    taymur likes this.
    10-31-2015 12:59 AM
  17. scoutvalentine's Avatar
    I too have not walked up any stairs yet my band says 10 floors.
    10-31-2015 01:46 AM
  18. onysi's Avatar
    I too have not walked up any stairs yet my band says 10 floors.
    elevation maybe?
    10-31-2015 02:44 AM
  19. daymouse's Avatar
    Ova had a Fitbit before and the way that worked was

    It only counted going upstairs not coming down.

    If your in a lift or on an escalator it won't count. It used the most in sensors to register you walking along with the change in altitude.

    Every 10 feet in altitude was classed as a set of stairs as 10 feet is the average height of a set of stairs.

    I'm guessing this will work the same way.
    RumoredNow and onysi like this.
    10-31-2015 02:48 AM
  20. gtdad's Avatar
    Yesterday I walked up 10 flights to my apartment and the Band2 recorded all 10 precisely as I reached the top of each floor.
    So this morning I walked up the same 10 flights and this time it only recorded every other floor and showed 5 flights at the end.
    Tonight I walked up the same 10 flights and it showed a total of 8 flights. So I don't think it has to have time to adjust because it was absolutely perfect the first time.
    10-31-2015 08:28 PM
  21. DroidUser42's Avatar
    I'm thinking it's floor count can be thrown off by changes in weather. If the pressure is rising or falling and you're walking at the same time - it can't tell the difference between elevation and weather.
    ajj3085 likes this.
    10-31-2015 08:32 PM
  22. B Hammer's Avatar
    If all of you experiencing issues wouldn't mind, please go to the Sticky about Bugs and Defects for Band 2 and mention this problem there. That thread is intended to keep a collection of known bugs/defects and it would be good to have more than a couple of voices mentioning it.

    Thanks!
    11-01-2015 09:42 AM
  23. BlueCube4's Avatar
    I am not happy with the floor count on my new Band 2. I have gone up 6 flights of steps so far but I only have 1 floor count registered. I understand the Band 2 is set up for 10' per floor. I know three of the six floors were going up my basements steps. My basement has low ceilings and the elevation change is probably 9' at best. However, the other three floors was going up to the bedroom and that is probably 10'.

    I have been using the Fitbit Surge since the beginning of the year. I always get credit for all stairs that I go up. I almost always end the day with over 20 floors.

    Update: I just got back from shopping. I had to walk about 250' up a steep sidewalk. The Band 2 gave me credit for 3 floors; my Surge didn't register any floors. So I have to assume my barometer is working in the Band 2, but the calculation that determines when I have walked up a flight of stairs (increase in elevation 8-10' followed by no change, arms swinging back and forth, and 3-5 seconds time) is off.

    BTW - I can fool my Surge into not counting floors by keeping my arms still (happens when I'm carrying a laundry basket up stairs). When your arms aren't moving, it assumes you are on an elevator (lift) or escalator. I did test this at a local Mall. Conversely, I can also get extra floor counts by swinging my arms in an elevator.










    I hope MS will adjust the floor count elevation algorithm.
    RumoredNow and Captain_Eric like this.
    11-01-2015 10:21 AM
  24. RumoredNow's Avatar
    I can also get extra floor counts by swinging my arms in an elevator
    The looks on peoples faces when edging away from you in elevators: priceless.
    11-01-2015 12:15 PM
  25. tigermcm's Avatar
    I walked up 4 flights of stairs today and the band 2 registered 7 so its differently off and I hope a firmware update comes soon cause I just sold my fitbit surge which im missing the stair count and automatic sleep sensor
    11-01-2015 04:57 PM
80 123 ...

Similar Threads

  1. Band 2 battery capacity differs with size?
    By dcoaster in forum Connected Living
    Replies: 5
    Last Post: 11-06-2015, 12:38 PM
  2. Band2 not available... only pre-orders
    By mmar1974 in forum Connected Living
    Replies: 5
    Last Post: 11-02-2015, 05:09 PM
  3. Replies: 4
    Last Post: 11-01-2015, 11:34 AM
  4. Replies: 5
    Last Post: 10-31-2015, 06:38 PM
  5. Microsoft Band Sync for Windows v.1.3.11016.1
    By luxnws in forum Connected Living
    Replies: 1
    Last Post: 10-30-2015, 08:18 PM
LINK TO POST COPIED TO CLIPBOARD