Band 2 Dead after 7 days! Won't Turn on! How can I fix it?

[senrabwh]

Band 2 Dead after 7 days! Won't Turn on!

Pre-ordered my band the minute it went on sale. I received it in Oct 31st, and started using it the next day. Yesterday, I tried charging my band 2 up with no luck. It was completely dead. I called MSFT, and Tech support didn't offer trouble shooting. End result is I have to send my Band 2 back and hope for a replacement. That will take 2 weeks or longer. Not exactly the customer service I was hoping for. Anyone else having similar issues, know of a fix? I did buy complete care, so I guess I'll be covered in the end. Hoping my new Band 2 makes it longer than a week.

 

[TechFreak1]

re:

1) Did it just turn off and not turn on again?

My little sisters ipod (5th gen) randomly turned off at 70% and 3 weeks later automagically turned back on again.. at 70%.

2) Any chance it got soaked pretty badly?

 

[senrabwh]

re:

1) Did it just turn off and not turn on again?

My little sisters ipod (5th gen) randomly turned off at 70% and 3 weeks later automagically turned back on again.. at 70%.

2) Any chance it got soaked pretty badly?

Nope, no exposure to water. Just wore it while exercising. Very strange.

 

[TechFreak1]

re:

Nope, no exposure to water. Just wore it while exercising. Very strange.

That is pretty strange maybe some how the battery circuit got damaged?

As the battery is now underneath/top of the clasp (depending on user perception) as opposed to the sides.

 

[senrabwh]

re:

That is pretty strange maybe some how the battery circuit got damaged?

As the battery is now underneath/top of the clasp (depending on user perception) as opposed to the sides.

Could be. Of course everything on the outside looks great. Aside from this disappointment, I love the Band 2. Ill let you know how their customer service finishes things. Thanks!

 

[Mike Santagata]

re:

You should try to just take it to your local (if applicable) Microsoft store for an exchange.

 

[TechFreak1]

re:

Could be. Of course everything on the outside looks great. Aside from this disappointment, I love the Band 2. Ill let you know how their customer service finishes things. Thanks!

Keep us posted .

 

[senrabwh]

Re:

You should try to just take it to your local (if applicable) Microsoft store for an exchange.

I live in Birmingham, AL, no MSFT store here.... :-(

 

[senrabwh]

Re:

Keep us posted .

So, Microsoft was sold out of small bands. Their escalation team called me and notified me. I called the local Best Buy and they had one in stock. So I chose to take a refund and buy my replacement at BB. For my inconvenience, the MSFT team member gave me a coupon code to use in store. Very satisfied with their customer service! Mu wife is happy she will have her band back this afternoon when she gets home from work!