My Band 2 suddenly stopped reading my heart rate saying that Im not wearing it.
does not measure Heart Rate, it only tells me to wear my Band.
- I've tried to reset Band but still the same
- Daily Heart Rate is ON
- even when I start an exercise HR is working although the green led is ON all the time.
MS customer support told me to try this but still not working:
Manually sync any data from the Band (via the Health app or Desktop Sync app)
Unregister your Band from the Health app
Unpair your Band from your phone
Delete the Health app from the phone and the Sync app from PC
Restart phone and PC
Reset your Microsoft Band
Install the Health app and Sync app for PC from the Store
Proceed with setting up Band again.
I?m not replacing by Band anymore. I?m going to ask for a refund and maybe will buy Fit Bit Surge. My MS Band 1 was replaced 3x and the last time I asked for a refund and with the money I bought the MS Band 2 but I see that MS didnt learn from their mistakes with Band 1. I?m hyper mega tired with MS Band issues!!!
does not measure Heart Rate, it only tells me to wear my Band.
- I've tried to reset Band but still the same
- Daily Heart Rate is ON
- even when I start an exercise HR is working although the green led is ON all the time.
MS customer support told me to try this but still not working:
Manually sync any data from the Band (via the Health app or Desktop Sync app)
Unregister your Band from the Health app
Unpair your Band from your phone
Delete the Health app from the phone and the Sync app from PC
Restart phone and PC
Reset your Microsoft Band
Install the Health app and Sync app for PC from the Store
Proceed with setting up Band again.
I?m not replacing by Band anymore. I?m going to ask for a refund and maybe will buy Fit Bit Surge. My MS Band 1 was replaced 3x and the last time I asked for a refund and with the money I bought the MS Band 2 but I see that MS didnt learn from their mistakes with Band 1. I?m hyper mega tired with MS Band issues!!!