1. nannari's Avatar

    Someone brought me back a Microsoft Band 2 from the US (I live in Norway) a couple of months ago as a gift, and all in all I'm very happy with it.

    However, after todays workout i noticed that one of the small metal 'buttons' on the clasp side of the band has fallen off:

    I was fairly impressed with the build quality of the band, but safe to say this puts a big dent in the impression...

    This is the skin sensor, right? It still seems to be registering that the band is being worn even though that was supposedly the main use of it. Will this make certain features not function, or will they just be less reliable without the additional surface of the contact point?

    I'm pretty certain I'm screwed re: warranty, considering my location, but would it be possible to replace it with some sort of conductive adhesive and a replacement metal 'dot'?


    Edit; mod edited title, i dont have the bit that fell off.. an answer to if the band is somehow ruined is also fine..
    Attached Thumbnails eidgkxy.jpg  
    Last edited by nannari; 03-17-2016 at 04:57 PM. Reason: not allowed to post links, added picture as an attachment..
    abhishek singh21 likes this.
    03-17-2016 01:14 PM
  2. Sledgehamma's Avatar
    I lost both of them actually. Didn't even notice it. Just realized it at some point.
    04-02-2016 06:32 PM
  3. Brian Gobrecht's Avatar
    Good and bad news. The good the band doesn't use it yet that i know of. it measures to see if your stressed out originally but never got it to work correctly. Bad news is you'll need to go to a store or online to the Band Support(the link is the US site) site to get it exchanged but not sure if its been supported there so you might have to travel to get a replacement one.
    04-23-2016 06:59 PM
  4. longlifexs's Avatar
    As far as the warranty goes, I had a Surface Pro 3 I bought in the US, had to get it replaced while living in the Netherlands and all went well. I actually contacted their NL Support online, they sent me a shipping label, I shipped off my Surface and got a new device soon. But then again, the Surface is normally sold here, not sure how it would work with Band 2 and Norway. But I'd say try contacting local MSFT support and see, they should try and help at least.
    04-24-2016 07:59 AM

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