1. LWH1991's Avatar
    Got my band at the start of the year with the complete coverage, since then the band has split 4 times and now the 5th is going.

    Seems like a really common issue and if what I have read is right the product has been discontinued?

    What's the best way of getting my money back?
    11-20-2016 12:32 PM
  2. xandros9's Avatar
    Get a replacement band again and sell it?
    Ask Microsoft for a refund?
    11-22-2016 11:03 AM
  3. anthonyng's Avatar
    What's the best way of getting my money back?
    My store offered me a full refund on giftcard. I opted to keep getting a new one since I rather have a band than not... when no more exists, maybe I'll just try to use heat shrink to fix the band :)
    11-24-2016 02:31 PM
  4. excalibur1814's Avatar
    Got my band at the start of the year with the complete coverage, since then the band has split 4 times and now the 5th is going.

    Seems like a really common issue and if what I have read is right the product has been discontinued?

    What's the best way of getting my money back?
    I'm STILL on my first Band 2 so, maybe, consider how you're looking after them. They are not indestructible.
    11-28-2016 06:33 PM
  5. jimjfletcher's Avatar
    I had to actually chat with MS support because I don't live near a MS store and when I tried to schedule service it told me that no service was available. They sent me a label to return it and said that if there is no stock to replace it that they will issue a refund.
    11-29-2016 04:30 PM
  6. netwirejohn's Avatar
    I sent my back 2 days ago as well, and they told me if there is no stock left they will refund my money too. Mine died again due to not charging/no battery connection. Just replaced it 2 months ago from the store.
    11-30-2016 08:31 PM

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