03-18-2015 01:59 PM
29 12
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  1. ArcticArrow's Avatar
    Guys, I just set my phone (NON-US) to get Cortana.

    But it didn't have the initial setup thing.

    Also, whatever I speak, nothing happened, but if I type, it works. Anyone please? I can't even see the text that she is supposed to recognize when I speak, I have also checked that my microphone is working.
    04-14-2014 10:36 AM
  2. clivejcooper's Avatar
    I also have thus same issue with my Lumia 925, does anyone know how to sort out out?
    04-14-2014 11:07 AM
  3. rightwingtroll's Avatar
    I had the same issue. It was my office bluetooth headset. Once I disabled bluetooth it worked as it tried routing all sound and microphone through there even if not active.
    04-14-2014 11:26 AM
  4. ArcticArrow's Avatar
    yes! I realized that it works when I plug in a headset, but not when there is none! this is strange.

    I am also on 925!
    04-14-2014 11:44 AM
  5. ArcticArrow's Avatar
    any idea? I dont want to use the wired headset all the time!
    04-14-2014 01:24 PM
  6. iAdrian23's Avatar
    There is a setting to change that. I know it because I've seen it, but as I'm hard-reseting my phone I cannot guide you to where
    04-14-2014 01:26 PM
  7. ArcticArrow's Avatar
    hey iAdrian23, what about WhatsApp voice message? can you record your voice?

    I find out that after upgrading to win8.1, the microphone is no longer working, unless I pick up a phone call or unless I use a wired headset, can you try please? and which device?
    04-14-2014 02:13 PM
  8. ArcticArrow's Avatar
    There is a setting to change that. I know it because I've seen it, but as I'm hard-reseting my phone I cannot guide you to where
    hey please let me know if it works after hard reset.

    many thanks.
    04-14-2014 06:37 PM
  9. Flaker's Avatar
    any idea? I dont want to use the wired headset all the time!
    I have the same problem. It started a while ago so I cannot blame the 8.1 preview (maybe the Black update?). I've seen a lot of people with the same problem since a while ago, with the 925 and 1020 models. Hard reset did nothing to help, and I cannot return it like some people did. I believe it is really a hardware design issue.
    04-15-2014 02:03 PM
  10. ArcticArrow's Avatar
    I have the same problem. It started a while ago so I cannot blame the 8.1 preview (maybe the Black update?). I've seen a lot of people with the same problem since a while ago, with the 925 and 1020 models. Hard reset did nothing to help, and I cannot return it like some people did. I believe it is really a hardware design issue.
    Why can't you return? it sucks.... microphone is such an important device in the phone! Can you record video with sound?
    04-15-2014 04:39 PM
  11. Antone09's Avatar
    I have the same problem too. When I first installed 8.1 to my Lumia 920 yesterday, everything works fine as intended. Cortana works while I speak to her. Today,I have the same problem. When I press the speak button, it kept saying "listening" even though I'm speaking to her. It seems like it is stuck or something. I hope it is a software issue that Microsoft can fix in the near future. Other than that, the typing does work on her but I don't hear her responding back to me with her text. I hope somewhere here knows a way to solve it too or has the same problem.
    04-19-2014 01:05 PM
  12. Anand K's Avatar
    Hi.. Even i had this problem on my L820.. On the first day it worked absolutely fine.. Dunno what happened suddenly, it is not listening to me any more... On the 1st day, when i speak below the screen i used to see a predictive text kind of stuff... but now nothing like that happening... It always tell me "Sorry, i didn't get that" everytime i speak :(
    04-21-2014 12:15 AM
  13. Antone09's Avatar
    Solved mine!!! It was weird but here goes...

    I search for an app called "Indigo" which is another assistant like Cortana. I spoke to Indigo and she worked fine. So I went back to Cortana and somehow some way it worked. Weird but finally got it too understand my text. Hopefully this problem is similar to what you guys went through.
    04-22-2014 04:11 PM
  14. ArcticArrow's Avatar
    Solved mine!!! It was weird but here goes...

    I search for an app called "Indigo" which is another assistant like Cortana. I spoke to Indigo and she worked fine. So I went back to Cortana and somehow some way it worked. Weird but finally got it too understand my text. Hopefully this problem is similar to what you guys went through.
    That's interesting. Lets see if this is a general solution. Can someone try because I don't have that 925, I got another 925 already.
    04-23-2014 10:04 AM
  15. MaXi32's Avatar
    I have the same problem too. When I first installed 8.1 to my Lumia 920 yesterday, everything works fine as intended. Cortana works while I speak to her. Today,I have the same problem. When I press the speak button, it kept saying "listening" even though I'm speaking to her. It seems like it is stuck or something. I hope it is a software issue that Microsoft can fix in the near future. Other than that, the typing does work on her but I don't hear her responding back to me with her text. I hope somewhere here knows a way to solve it too or has the same problem.
    To use Cortana, you need to enable location. She won't talk to you if you disable location service :)
    04-23-2014 12:06 PM
  16. Joel S79's Avatar
    [Insert misogynistic joke about women and listening]
    04-23-2014 12:19 PM
  17. Flaker's Avatar
    No luck with using other program (Indigo was suggested). I believe this is closer to a hardware issue with the 925 design. There's a lot of people complaining about the external mic dying for no apparent reason.

    If it is not hardware, then, there is a serious software glitch and it's been there since before black.
    04-23-2014 01:00 PM
  18. Soham Garud's Avatar
    Cortana is still in beta so there will be some issues with it.
    Here's what you can do:
    Go to Bing.com from your PC or desktop mode on IE on your Windows Phone and go to account general settings.
    Log in with the same account as on your phone.
    Bing - General

    Clear all Cortana data. Go to Personalization tab and clear interests and other Cortana data.

    Save the settings and launch Cortana again and it will work :)
    04-28-2014 11:08 AM
  19. Vicious Enzyme's Avatar
    Try the mic at the top of the phone, the one meant for noise reduction, cortana uses the wrong mic on my Samsung ativ s. Took me a few days to work out why it wasn't listening to me anymore.
    04-29-2014 11:09 PM
  20. hmzshaw's Avatar
    Cortana is still in beta so there will be some issues with it.
    Here's what you can do:
    Go to Bing.com from your PC or desktop mode on IE on your Windows Phone and go to account general settings.
    Log in with the same account as on your phone.
    Bing - General

    Clear all Cortana data. Go to Personalization tab and clear interests and other Cortana data.

    Save the settings and launch Cortana again and it will work :)
    That too didnt work for me. I also uninstalled the Indigo app, even that didnt help. What could be this problem? It worked for me all well and fine, then I had an issue with my microphone - while on calls, it used to emit a lot of graining sound - and i did a hard rest. After that microphone worked fine, but cortana stopped listening to me.
    05-22-2014 03:01 PM
  21. agonzalez1010's Avatar
    I got a Nokia 925 and got the same issue. It won't listen to me nor speak to me after I installed the DEV edition last night. There must be something unique from on the Nokia 925 that where this bug is happening. I hope Microsoft finds a Nokia 925 to test with and fix it before i goes public.
    Cage Ata likes this.
    06-05-2014 12:16 AM
  22. agonzalez1010's Avatar
    Hmmm. Midway through the post where some linked over to MS forums about the problem they found a "workaround". If you disable Bluetooth all together Cortana speaks. I just tried it on my 925 and voala. Of course I rather see the issue fixed but for now this will do.
    Cage Ata likes this.
    06-05-2014 09:15 PM
  23. fivehavefallen's Avatar
    925 here

    I've tried every suggestion so far and nothing works

    Cortana worked perfectly for me until yesterday when all or a sudden she couldn't hear me.
    I wonder if an app update affected this. Two apps updated before this problem; "video" and "awesome lock"
    06-08-2014 03:30 PM
  24. Cage Ata's Avatar
    EXACT same problem on my 925 :(
    06-10-2014 01:24 AM
  25. Cage Ata's Avatar
    925 here

    I've tried every suggestion so far and nothing works

    Cortana worked perfectly for me until yesterday when all or a sudden she couldn't hear me.
    I wonder if an app update affected this. Two apps updated before this problem; "video" and "awesome lock"
    I recently asked Talderon about this isssue (he works on Cortana) I believe and he replied......

    Ok, we DO have a big open for this issue. It is a HIGH PRIORITY one. I need the following:

    Device
    Carrier
    OS Version Number (Settings > About)
    06-10-2014 07:52 AM
29 12

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