1. SPS828's Avatar
    Hi Guys,

    I updated to Windows Phone 8.1 on my L521 and I launched Cortana and said "Hi". Cortana said "Sorry, I'm feeling disconnected. Make sure the date and time are right and that you're signed in to your Microsoft account.". It says this every time on cellular and wi-fi and rebooting doesn't help. I'm in the NYC region. Does it not work in NY yet?
    Last edited by SPS828; 04-14-2014 at 08:34 PM.
    04-14-2014 07:39 PM
  2. ven07's Avatar
    It is out for US so it should work.. is you MS account logged in?
    04-14-2014 07:40 PM
  3. SPS828's Avatar
    Yes, I'm logged into my Microsoft account.
    04-14-2014 07:42 PM
  4. ven07's Avatar
    Nokia account? is your ms account set on US?
    04-14-2014 07:47 PM
  5. SPS828's Avatar
    I Don't have a Nokia account but my MS account is US
    04-14-2014 07:48 PM
  6. ven07's Avatar
    try creating a nokia account as well.. Doubt that is the answer, but you never know :P btw when you open IE what does it tell you? I had to use the recommended settings which the phone suggested before cortana started working
    04-14-2014 07:50 PM
  7. SPS828's Avatar
    I'm going to create a Nokia account and I chose reccomended settings in IE
    04-14-2014 07:53 PM
  8. SPS828's Avatar
    I created Nokia account but still no luck.
    04-14-2014 07:56 PM
  9. ven07's Avatar
    Dang.... Your entire phone is set to us? region and language?
    04-14-2014 07:57 PM
  10. ven07's Avatar
    Oh and remove any other languages you have installed....
    04-14-2014 07:58 PM
  11. AR2186's Avatar
    Are you sure your date and time match perfectly, Windows gets messed up when time is date is messed up even the slightest
    ven07 likes this.
    04-14-2014 07:58 PM
  12. SPS828's Avatar
    You're right! Date & time was set t 4/4/14 not 4/14/14. Thanks!
    ven07 likes this.
    04-14-2014 08:33 PM

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