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  1. eharris560's Avatar
    I have a 1520, and I live in the US. I can't find Cortana on my phone I soft reset the my phone three times already. Does anyone know how I can get her on my phone.
    04-14-2014 09:00 PM
  2. mary beth hale's Avatar
    I have Cortana in my app list. Samsung ativ s 8.1 in the US
    04-14-2014 09:03 PM
  3. bayanii's Avatar
    Someone mentioned earlier that his time and date were off. He changed it back and she appeared.
    04-14-2014 09:17 PM
  4. gabyap1390's Avatar
    Date and time?
    04-14-2014 09:21 PM
  5. bayanii's Avatar
    Date and time?
    Yeah. I just read it. Don't really understand it, but it was a case related to the OP.
    04-14-2014 09:32 PM
  6. eharris560's Avatar
    My date and time is right
    04-14-2014 09:40 PM
  7. fallback's Avatar
    Check your Keyboard if it's English if not change it to English United States. Also do the same in Language and Region. If after changing all of it and still no sign or cortana, try removing English in your keyboard and then re-add it back and your phone should update. If not check phone updates. This worked on my Lumia 520
    04-14-2014 10:59 PM
  8. SoloXCRacer's Avatar
    Not sure if you checked this already, but go to Settings->Applications->Cortana. And make sure it is "On". I had to do this when I updated my 1520.
    04-14-2014 11:07 PM
  9. gabyap1390's Avatar
    There is no cortana under applications
    barneybhoy28 likes this.
    04-14-2014 11:17 PM
  10. Rob Rowland's Avatar
    Are you sure you're on 8.1? Both my gf and I had updated our phones only to find we had to check for updates again to get 8.1.

    Sent from my Lumia 1020
    04-14-2014 11:20 PM
  11. John20212's Avatar
    Also for Cortana to work you have to turn your location services on.
    04-14-2014 11:33 PM
  12. 0flop0's Avatar
    Check to see if there is another phone update waiting to download. Mine did one update and finished, then I thought it was totally complete and didn't see Cortana. Then I went to see if there was another phone update and saw a message that my phone was out of storage space, so I deleted stuff and did the second part of the update. ... HTC 8X.
    04-14-2014 11:34 PM
  13. SoloXCRacer's Avatar
    Yeah, same for me too. Make sure you have 8.1 installed. When I updated this morning, I actually had two updates. The first update was for "8.0.xxx". Don't remember the exact version number, the the description said "this will make it easier to update to Windows Phone 8.1". After that is completed, you need to check for updates again and it will download 8.1
    04-15-2014 12:01 AM
  14. Jerahmeel Duran's Avatar
    i install 8.1 then it dosent have a cortana i change my region and language in US but it dosent appear pls...help me...thanks...
    04-15-2014 03:34 AM
  15. barneybhoy28's Avatar
    I have cortana but not the live tile not on app list
    04-15-2014 03:52 AM
  16. barneybhoy28's Avatar
    Can you uninstall 8.1 and reinstall
    04-15-2014 03:59 AM
  17. Christoffer Lokrheim's Avatar
    I have checked the clock settings, and downloaded both updates (8.0.xxxx and 8.10.xxxx) successfully. All other Windows Phone 8.1 functions are available but Cortana is still missing. On my HTC 8X I noticed that even thou I have added English (United States) to my languages, I can't seem to get English (US) to be sett as the "Phone Language" setting... I am suspecting this is why I can't find Cortana anywhere.

    I am trying a factory reset of the phone now.. perhaps then I can change the "Phone Language" to US...
    04-15-2014 03:59 AM
  18. Christoffer Lokrheim's Avatar
    I got to the welcome-screen on the device now. Here I see that my phone does not contain English (United States) as one of the languages I can choose from. I now suspect that my modell from HTC lacks this language-pack.. and that this is why I can't get "Phone Language" to be US :/
    04-15-2014 04:01 AM
  19. henry.gray's Avatar
    I got to the welcome-screen on the device now. Here I see that my phone does not contain English (United States) as one of the languages I can choose from. I now suspect that my modell from HTC lacks this language-pack.. and that this is why I can't get "Phone Language" to be US :/
    Your not alone, there have been a few others that live in the US that have not been able to get Cortana on the 8X apparently this is something to stock ROM on the handset. Maybe you will have to wait till another update is released or checking around the forums.
    04-15-2014 04:58 AM
  20. msxbox's Avatar
    also missing in my instructions pin the cortana app to the start screen then click it to setup Cortana, I hadn't done this and Cortana worked great anyway
    04-15-2014 08:34 AM
  21. msxbox's Avatar
    I wish I had a HTC 8X also to see what the problem with Cortana is, although some people i think have mentioned Cortana works great on their HTC 8X....sorry I can't help other than following my Cortana installation guide

    I have updated the instructions to get Cortana working hope it works for you

    To get Cortana working you need to (non US)...

    1. go to settings then select language ..if you have English (United States) make sure it is listed at the top of the list, you need to long press it and choose move up if it is at the bottom, if you only have one language then you don't need to bother moving it, if you don;t have English (United States) then select add languages and choose English (United States).. if it doesn't work you may need to delete the English (United States) and add it again selecting add languages you will be asked if you want to install the language just click install or ok, also it should look something like this (RESTART PHONE)

    English (United States)
    Phone Language: enabled
    Regional format: enabled
    Speech: enabled
    Keyboard: english

    2. go to settings and then select region and change country/region to United States and you must also set regional format to United States (RESTART PHONE)

    3. go to settings and then select speech and then select speech language and change to English United States (RESTART IF NEEDED)

    then restart the phone and Cortana should be working great with the search button

    also you should look on your app list cortana should be there then pin it to your start screen, then click it and follow the Cortana Setup

    There is now a WPCENTRAL news article by Rich Edmonds with clearer instructions than mine here is a link
    http://www.windowscentral.com/want-c...e-us-heres-how
    Last edited by msxbox; 04-15-2014 at 09:43 AM.
    Mavee Shah likes this.
    04-15-2014 08:37 AM
  22. mcarnali's Avatar
    I have a Verizon Lumia 928, with Language as English (United States), Region set to United States, Enlgish (United States), and no luck getting Coratana, she isn't an application and when I hold the search button I get a newer search screen but isnt Cortana.

    Not sure what I am missing.
    04-15-2014 08:57 AM
  23. msxbox's Avatar
    updated my post above sorry
    04-15-2014 09:10 AM
  24. mcarnali's Avatar
    THanks for the above post I made sure step 1 was correct. Once that was I restarted and it still didnt appear when hitting search but once I went to settings -> Applications, I had to turn cortana on after that.
    04-15-2014 09:28 AM
  25. lumianut's Avatar
    When you hold the windows button Cortana should launch correct?
    04-15-2014 09:31 AM
33 12

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