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  1. Tom Meismer's Avatar
    When I first set up Cortana everything worked fine. I selected my interests and the next time I viewed Cortana it showed news relevant to my interests that I had selected. Cortana sets reminders and calendar appointments but now when I go to view news or things of that nature it says "I'm not turning up any suggestions. Try back later.". I've tried rebooting the phone twice, pulling the battery once, trying it on and off of Wi-Fi and nothing helps. Has anyone else encountered this problem and hopefully fixed it?
    04-15-2014 12:28 AM
  2. ven07's Avatar
    Wow that sucks :/ i haven't.. if i do i'll report back later :) unless you find a solve in the meantime :P
    04-15-2014 12:30 AM
  3. Tom Meismer's Avatar
    I've tried two soft resets with no luck. A little more description on the problem: When I open the Cortana live tile it says "Getting things ready." Then nothing shows up and it reads, "I'm not turning up any suggestions. Try back later." Then below it says "interests" "tap to view". When I tap, it goes to the interest section of the notebook and says "I can't seem to connect right now. Try again in a little bit". When I try to add a new interest section to the interests it sows a new screen and again says "I can't seem to connect right now. Try again in a little bit".

    I've included pictures of the results I'm getting.

    When I press the live tile here are the results in order:
    wp_ss_20140416_0002.jpg
    wp_ss_20140416_0001.jpg
    wp_ss_20140416_0006.jpg
    wp_ss_20140416_0005.jpg

    Then when I access Cortana from the search button, you can see there's no glance at the bottom:
    wp_ss_20140416_0007.jpg
    04-16-2014 10:26 AM
  4. LyokoNinja's Avatar
    Same thing's happening with me. No luck getting Cortana to show me what I have listed as interests. Got it working once and that was it.
    04-16-2014 09:06 PM
  5. F3rzz's Avatar
    i didn't get the interview at the first start, but i did get "general news" and then i added to her notebook that i'm interested in Britney Spears, and she show me related stuff about her now.

    Anybody knows how to have the initial "interview" now? i would like to recieve other topics from cortana without having to manually tell her.
    04-16-2014 09:46 PM
  6. Narr's Avatar
    This is happening to me as well; I skipped the initial setup then went back to it later. It showed me my interests a couple of times and then stopped working. I'm in the UK so I presumed it was down to the location.
    04-17-2014 12:24 PM
  7. LyokoNinja's Avatar
    I'm in the U.S., so it's not location.
    04-17-2014 06:41 PM
  8. rendell ray's Avatar
    I got the same problem. It work great the first couple days then it stopped showing me my interests and I get the same message "I can't seem to connect right now. Try again in a little bit." I'm also in the US. I tried soft resets and it didn't work. Has any of you tried doing hard resets and getting it to work again?
    04-19-2014 10:53 AM
  9. LyokoNinja's Avatar
    I have an update, but it only makes things seem weirder. My Cortana live tile updates multiple times a day, but it never shows in the app itself. I just get the cannot connect error as "usual." So it is updating, just not displaying it.

    Edit: Update as in news, not an OS update.
    Last edited by LyokoNinja; 04-20-2014 at 02:16 PM.
    04-20-2014 12:03 PM
  10. Narr's Avatar
    Yep, my live tile works as well; shows the news but it doesn't work when I open the app. It's good to know it's not just happening outside the US, I'm also fairly relaxed as it's in beta still.
    04-23-2014 01:45 PM
  11. LyokoNinja's Avatar
    The error message about interests changed today to this:

    Go ahead and tell Cortana what to do. Interests aren't available at the moment.
    F3rzz likes this.
    04-23-2014 02:13 PM
  12. stbottom's Avatar
    This can happen if you have Internet Explorer set to block all cookies. Under Settings->applications->Internet Explorer->advanced settings->Cookies from websites, it should be set to "block some" or "accept all."
    rendell ray likes this.
    04-23-2014 04:03 PM
  13. F3rzz's Avatar
    i kept thinking it was my data plan...

    i get a few "can't connect blah blah" when i write or say and order. i'm not sure, but i remember it didn't show me the search results for "phone" section neither. which is stupid.
    04-23-2014 08:51 PM
  14. LyokoNinja's Avatar
    This can happen if you have Internet Explorer set to block all cookies. Under Settings->applications->Internet Explorer->advanced settings->Cookies from websites, it should be set to "block some" or "accept all."
    This fixed it! Thanks so much. I wish we got per-site cookie settings in WP8 IE like Firefox does, though.
    04-24-2014 02:00 PM
  15. Tom Meismer's Avatar
    This did fix it! Maybe something Microsoft should tell people about.
    This can happen if you have Internet Explorer set to block all cookies. Under Settings->applications->Internet Explorer->advanced settings->Cookies from websites, it should be set to "block some" or "accept all."
    04-25-2014 08:57 AM

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