06-18-2014 03:41 AM
27 12
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  1. Mashnoon Ibtesum's Avatar
    So yeah, Since the release tons of people are complaining and going crazy over Cortana not being able to connect to internet via WiFi. Well, surprisingly its no bug with Cortana, she’s clean. What seems to be causing the problem is your ISP (In my case I use time warner cable - NY) and It can simply be solved by changing your DNS address to Google DNS or Open DNS or disabling TWC DNS search! Here are two methods to accomplish that!

    method #1 : Disabling Time Warner DNS search (Only works if your are in US and using Time Warner Cable (Best option) Special thanks to Etyrnus

    Source : http://www.joshuacuellar.net/blog/di...ner-dns-search

    # 1 Go to : http://dnssearch.rr.com/prefs.php
    # 2 Disable the first option!

    screenshot-2014-04-17-23-19-15.png

    # 3 Hit save settings



    Method# 2 - Change the DNS address in your router (Recommended)

    *Source : Use OpenDNS

    If you want to use Google DNS then simply replace 208.67.222.222 and 208.67.220.220 with 8.8.8.8 and 8.8.4.4 as your DNS servers !

    Generic Router

    Open the preferences for your router.
    Often, the preferences are set in your web browser, via a URL with numbers (example: http://192.168.0.1). You may need a password.
    If you're like us, and you set the router password long ago and cannot remember it now, you can often reset the password to the manufacturer default by pressing a button on the router itself.
    Or preferences may be set via specific application for your router, which you installed on your computer when you added the router.
    Find the DNS server settings.
    Scan for the letters DNS next to a field which allows two or three sets of numbers, each broken into four groups of one to three numbers.
    Put in the OpenDNS server addresses, 208.67.222.222 and 208.67.220.220, as your DNS server settings and save/apply.

    Linksys Router

    Visit the router's IP address in a new browser window.
    http://192.168.1.1 is the default Linksys router IP address.
    Enter the Network password.
    The "Enter Network Password" window will appear. Skip user name and type the router's password (admin is the default password, if you haven't changed it) and click the OK button.
    Type in OpenDNS addresses, 208.67.222.222, 208.67.220.220, in Static DNS 1 and Static DNS 2 fields.
    Click Save Settings button.

    Netgear Router

    Type the router's setup URL (http://www.routerlogin.net, http://192.168.0.1 or http://192.168.1.1) into a web browser address bar.
    http://192.168.1.1 is the default Netgear router IP address.
    Enter the password.
    Type in OpenDNS addresses, 208.67.222.222 and 208.67.220.220, in Primary DNS and Secondary DNS fields.
    Click Apply button.
    Wait for the settings to be updated.

    D-Link Router

    Visit the router's IP address (http://192.168.0.1) in a new browser window.
    If you are attempting to configure a D-Link router, take note of your computer's Default Gateway IP address. The Default Gateway is the IP address of the D-Link router. By default, it should be 192.168.0.1. Most D-Link devices use the 192.168.0.X range.
    Enter the router password.
    Note: if you have not changed the original settings, the default username is admin and the password is blank (nothing).
    Click on the Manual Internet Connection Setup button at the bottom.
    Enter the OpenDNS addresses, 208.67.222.222 and 208.67.220.220, in Primary DNS Server and Secondary DNS Server fields.
    Click Save Settings button at the top.


    Notes:
    1. If you are not sure, you can request for router tutorial here (I'd be glad to help)
    2. Like anyone else, I'm not perfect, if you have any suggestion/ corrections, let me know!
    Attached Thumbnails tumblr_inline_n47ill7qyr1se3xg6.png  
    Last edited by Mashnoon Ibtesum; 04-17-2014 at 10:30 PM. Reason: Updated Guide!
    04-16-2014 10:43 AM
  2. Nimdock's Avatar
    Good tutorial for those that are not familiar with DNS changes.

    There is no way I would direct all my traffic through Scroogle. No way.

    (Even if Cortana was not working).
    04-16-2014 10:47 AM
  3. Mashnoon Ibtesum's Avatar
    Good tutorial for those that are not familiar with DNS changes.

    There is no way I would direct all my traffic through Scroogle. No way.

    (Even if Cortana was not working).
    Ummm...Scroogle?
    04-16-2014 10:55 AM
  4. Talderon's Avatar
    I'll send this up the chain here, thanks for the time and effort to figure this out and write up this great tutorial.
    04-16-2014 11:11 AM
  5. Nimdock's Avatar
    Ummm...Scroogle?
    Google. I usually do call them Google but this time I had the Scroogle campaign somewhat fresh in my mind since I had read an article about it possibly ending not too long ago.
    04-16-2014 12:00 PM
  6. Nogitsune Micah's Avatar
    Question...

    I have a Ubee router with TWC internet. so how do I log in and where do I find the area to edit the DNS?

    c5449a0feeedbc97a3e5e13e9d692708.png
    Last edited by Micah Dawson; 04-16-2014 at 03:32 PM.
    04-16-2014 03:19 PM
  7. Arsynic's Avatar
    My inlaws have a Time Warner modem/router that wont allow me to change DNS settings. Bummer. Its definitely a Time Warner issue. I noticed that when I search from my internet explorer address bar TW hijacks my Bing search.

    Sent from my RM-860_nam_usa_100 using Tapatalk
    04-17-2014 07:17 AM
  8. xconomicron's Avatar
    Changed my DNS settings. Cortana works now.

    TWC-San Antonio
    04-17-2014 07:28 AM
  9. drderbydog's Avatar
    Thanks for the detailed tutorial. I had shared the DMZ solution in another thread but didn't realize it was a DNS issue. Do you know which specific DNS entries Cortana is looking for? I have seen a number of folks having similar problems on various ISP's as well as at work (where they have less control over DNS).

    Thanks for the fix! I am now using OpenDNS at home.
    04-17-2014 09:44 AM
  10. Talderon's Avatar
    Thanks for the detailed tutorial. I had shared the DMZ solution in another thread but didn't realize it was a DNS issue. Do you know which specific DNS entries Cortana is looking for? I have seen a number of folks having similar problems on various ISP's as well as at work (where they have less control over DNS).

    Thanks for the fix! I am now using OpenDNS at home.
    It's not a matter of specific DNS entries that Cortana is looking for. It's a matter of TWC (and maybe other ISP's) not allowing everything through. They are hijacking DNS requests for some reason and not letting everything through unfiltered. This has caused issues for other apps in the past (trust me, we have an plenty of issues with TWC).

    Here is one such example: http://answers.microsoft.com/en-us/b...8-a62ec99a1207
    Last edited by Talderon; 04-17-2014 at 09:53 AM. Reason: added info
    04-17-2014 09:45 AM
  11. Nogitsune Micah's Avatar
    I still cant figure out how to change the DNS in my router. Itsa ubee router with twc
    04-17-2014 11:12 AM
  12. JetFixxxer's Avatar
    I can't change the DNS on my phone. It shows the wrong DNS that's I set when I setup my network.. Enabling proxy doesn't allow me to change DNS either.
    04-17-2014 12:08 PM
  13. Mashnoon Ibtesum's Avatar
    Question...

    I have a Ubee router with TWC internet. so how do I log in and where do I find the area to edit the DNS?

    Click image for larger version. 

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    1. Why not check the page Gateway or Wireless..the dns setting should be there if its available on your router!
    2. Your login should be (if you haven't changed them) : Login: user
    Password: user
    04-17-2014 01:58 PM
  14. xconomicron's Avatar
    If I'm not mistaken ubee modems don't allow for DNS changes??? I could be wrong though....as I would think any modem/router would let you do this..
    04-17-2014 04:44 PM
  15. Mashnoon Ibtesum's Avatar
    If I'm not mistaken ubee modems don't allow for DNS changes??? I could be wrong though....as I would think any modem/router would let you do this..
    Honestly...I dont know...I know that the newer ones does!
    04-17-2014 05:16 PM
  16. Etyrnus's Avatar
    This fixed the issue with Cortana for me, as I'm on TWC. I went to http://dnssearch.rr.com/prefs.php from my home network, and changed the first option to disable the search redirect. I found this on a blog from 2012 Disabling Time Warner DNS Search « Blog « Joshua Cullar.
    Jason Drum likes this.
    04-17-2014 08:05 PM
  17. Mashnoon Ibtesum's Avatar
    This fixed the issue with Cortana for me, as I'm on TWC. I went to http://dnssearch.rr.com/prefs.php from my home network, and changed the first option to disable the search redirect. I found this on a blog from 2012 Disabling Time Warner DNS Search « Blog « Joshua Cullar.
    Brilliant! Lemme make sure, all you did was that disabling the first option? No DNS Change ?

    dadada.png
    04-17-2014 08:39 PM
  18. Etyrnus's Avatar
    Yes, it was just changing that one option. But it does have to be done from your home network. I made the change, then tried Cortana and she worked just like she's supposed to. Made me glad, the dns change was slow on my network form some reason.
    04-17-2014 08:43 PM
  19. ezeuzo1's Avatar
    This also worked for me. I had the same issue and was also on TWC. Thanks.
    04-17-2014 10:01 PM
  20. anony_mouse's Avatar
    Good tutorial for those that are not familiar with DNS changes.

    There is no way I would direct all my traffic through Scroogle. No way.

    (Even if Cortana was not working).
    Scroogle? Are you 12?

    Changing your DNS settings does NOT redirect all your traffic through Google. DNS is a service for translating a hostname (e.g. ) to an IP address. After that lookup is done, traffic flows as usual.

    Changing your DNS settings may have negative consequences, for example if you use services specific to your ISP. It may break things in unexpected ways. Do it with care.
    04-18-2014 06:27 AM
  21. Mashnoon Ibtesum's Avatar
    btw..does anyone have a aaris tg862 router?
    04-19-2014 11:27 AM
  22. ajj3085's Avatar
    Scroogle? Are you 12?

    Changing your DNS settings does NOT redirect all your traffic through Google. DNS is a service for translating a hostname (e.g. ) to an IP address. After that lookup is done, traffic flows as usual.

    Changing your DNS settings may have negative consequences, for example if you use services specific to your ISP. It may break things in unexpected ways. Do it with care.
    It does however send every dns name you ask for to them, and they can tie the origin of the request (your IP address) back to other things they know about you, such as the DoubleClick cookie or other tracking cookies you almost certainly have.
    04-20-2014 09:56 AM
  23. anony_mouse's Avatar
    It does however send every dns name you ask for to them, and they can tie the origin of the request (your IP address) back to other things they know about you, such as the DoubleClick cookie or other tracking cookies you almost certainly have.
    The first part is correct. The second part is more difficult. It assumes:
    - your IP address doesn't change - true for some people, but not for most.
    - assuming you are using IPv4 and are behind a NAT (which you probably are), it assumes there is only one person using the broadband connection. If you are behind multiple layers of NAT (which is common in many parts of the world and on most mobile networks), you may be sharing an external IP address with thousands of other people.

    Edit: as far as I know, the DNS provider (Google in this case) can't tell if either of the points above apply, which they probably will in most cases. So they can't reliably link a DNS lookup to a user. So I think you can safely use Google DNS without worrying about privacy issues. I'm happy to be corrected by a DNS expert if I'm wrong.
    Last edited by anony_mouse; 04-20-2014 at 06:23 PM.
    04-20-2014 12:40 PM
  24. Shadowlink1138's Avatar
    Charter is my ISP in Ellensburg, WA. Cortana was not working over wifi but all other browsing and downloads worked fine. I configured my router to use OpenDNS. After first experiencing a complete loss of all internet connectivity across multiple devices, I restarted my router and cable modem. She's now working (and so is everything else). Thanks!
    04-21-2014 12:12 PM
  25. Jason Drum's Avatar
    This fixed the issue with Cortana for me, as I'm on TWC. I went to http://dnssearch.rr.com/prefs.php from my home network, and changed the first option to disable the search redirect. I found this on a blog from 2012 Disabling Time Warner DNS Search « Blog « Joshua Cullar.
    Keeping this on the first page. I did this and it worked. Cortana working on home wifi just fine now. Thanks!!!

    BTW, I'm on TWC outside of Cleveland.
    Etyrnus likes this.
    04-22-2014 07:19 AM
27 12

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