1. Kowboyy's Avatar
    I finally got the 8.1 update on my Nokia 1520 (unlocked phone) I was excited to see Cortana was available. When I select the app my screen says: "I'm afraid I'm not available to help in your region with the language you have chosen"

    I am in the USA and my language is English. Why isn't this working for me?

    Kowboyy
    08-05-2014 06:16 PM
  2. MameTozhio's Avatar
    I finally got the 8.1 update on my Nokia 1520 (unlocked phone) I was excited to see Cortana was available. When I select the app my screen says: "I'm afraid I'm not available to help in your region with the language you have chosen"

    I am in the USA and my language is English. Why isn't this working for me?

    Kowboyy
    Make sure you have the langauge set as English (US), and have the English (US) keyboard as well as the English (US) speech settings and regional settings, and make sure the region is set to United States.
    Kowboyy likes this.
    08-05-2014 06:25 PM
  3. Kowboyy's Avatar
    All my settings are correct as stated. Is it possible I am having a difficult time due to the fact I purchased mu 1520 as an unlocked phone from Hong Kong? Is there settings in the phone that makes me look like I'm in HK? Also I am running Preview For Developers.
    08-12-2014 11:21 PM
  4. Kowboyy's Avatar
    OK I feel stupid, I had the region and language set correctly in the "Regional" settings. But language setting was set to British English. Changed that to American English and Cortana came online. Also check the keyboard settings after making any changes, that changed to Chinese after making the other changes. Thanks for the help MameTozhio.
    08-13-2014 01:40 AM
  5. Kunalya's Avatar
    Hello My frnd, Try to select language uk one not usa one...
    08-13-2014 11:24 AM
  6. manishjoshi3484's Avatar
    I live in India but Cortana is not available here. Changed all settings to US. Now Cortana is working fine. Thanks to all who contributed in this forum. Best wishes for everyone.
    01-09-2015 05:06 AM
  7. RumoredNow's Avatar
    Here's a handy chart with OS version and Setting requirements to help others researching how to get Cortana.

    When, where, and on what phones is Cortana available? How to - Microsoft Community
    01-09-2015 09:15 AM
  8. Vineet Choudhary's Avatar
    change your region to us..
    01-11-2015 01:21 PM
  9. Tushar Kanti1's Avatar
    Cortana is available in India from today morning for Lumia 1020 but I am getting the "I am afraid" issue. I have checked the regional, language and speech settings all are pointing to region India. I am using English(India) for language and speech. But still Cortana is not activating. Any help will be great.
    02-24-2015 01:10 AM
  10. Badam920's Avatar
    Change the speech settings to UK Cortana will start working...
    02-24-2015 01:13 AM
  11. Tushar Kanti1's Avatar
    Thanks.. I had to choose English India as default along with English US as enabled in language
    02-24-2015 02:57 AM

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