1. Borenovic's Avatar
    I've been very happy with the Cortana features after my Lumia 920 was updated to Windows 8.1. But after I used Cortana with my Bluetooth headset, she's muted. I give her a voice command without the Bluetooth and she responds well, but she doesn't pronounce the response, just displays the answer on screen. Any idea how to get her to talk again?
    10-16-2014 01:57 AM
  2. N_LaRUE's Avatar
    Have you tried a soft reset yet?

    Hold volume down and power button until the phone vibrates. The phone will restart. No data is erased.

    Just out of curiosity, is Bluetooth still on?
    Laura Knotek likes this.
    10-16-2014 02:20 AM
  3. Borenovic's Avatar
    Bluetooth is off. I tried it both with on and off. I also tried soft reset a couple of times. The worst part is that my dog chewed up my headset (I love my dog to death), so I don't know if Cortana "speaks" at all now, or just refuses when there is no headset connected. I also wanted to reinstall Cortana, but that's not possible apparently (only option is to pin or not to pin her to start screen).
    Last edited by Borenovic; 10-16-2014 at 03:55 AM. Reason: Grammar
    10-16-2014 03:53 AM
  4. N_LaRUE's Avatar
    Really stupid suggestion here....

    Go into Cortana. Check the volume Media + Apps.
    10-16-2014 04:13 AM
  5. Borenovic's Avatar
    Thanks for trying to help, but that's not the issue. What I just remembered is that the last time I heard her speak was when she told me I got a text while listening to the music and asked if I wanted her to read it. I had my Bluetooth headset on at the time, and tried telling her to read. She didn't get it and repeated the question. I just clicked the middle button on the headset to continue playing the music. After that she went mute. Poor girl.
    10-16-2014 04:41 AM
  6. N_LaRUE's Avatar
    Last thing to suggest.

    I did a search on the forum and one person had their camera sounds muted but then turned them on and Cortana started working correctly again. No idea if that would work in this situation.

    The other thing is trying turning on flight mode and restarting the phone and turning it off when it restarts.

    I'll also assume you checked all the settings in Cortana?
    10-16-2014 04:55 AM
  7. Borenovic's Avatar
    Tried both the Camera Shutter sound on (I had it set to off originally) and the airplane mode trick, none of which have worked.
    10-16-2014 05:24 AM
  8. N_LaRUE's Avatar
    How do you feel about doing a factory reset?
    10-16-2014 05:28 AM
  9. Alienhead95's Avatar
    Make sure you check the check box under Bluetooth settings. I had a Similar situation. It bothered me a lot cause I couldn't use Cortana in the car. I had already tried a hard reset. Then I realized the advanced setting was not checked. It was a duh moment.
    10-16-2014 05:51 AM
  10. N_LaRUE's Avatar
    Make sure you check the check box under Bluetooth settings. I had a Similar situation. It bothered me a lot cause I couldn't use Cortana in the car. I had already tried a hard reset. Then I realized the advanced setting was not checked. It was a duh moment.
    You mean the 'Use alternative..... Speech' check box?

    I find it fascinating how little things like this screw up Cortana...
    10-16-2014 05:55 AM
  11. Alienhead95's Avatar
    Yes thats what I meant. Sorry should have been more clear. I have to agree with you, it is indeed fascinating.
    You mean the 'Use alternative..... Speech' check box?

    I find it fascinating how little things like this screw up Cortana...
    10-16-2014 09:08 AM
  12. Borenovic's Avatar
    Nothing seems to be working so far. I tried playing with Quiet Hours in Cortana, as I got desperate and had to change something, but she's one cold lady.
    10-16-2014 09:44 AM
  13. SyntacticSyntax's Avatar
    Hey! I have the same problem! No animation sounds like when she's searching something. Cortana doesn't speak. Even I'm making her do an impression but lol... I can only see the text but not hear it. Check all the volumes. Tried soft reset. Nothing works. Don't want to hard reset since I will need to download ****-ton of installed apps for 1 problem.
    Borenovic likes this.
    10-17-2014 08:58 AM
  14. zdravez's Avatar
    Got the same issue here. She is waaay too quiet when connected to a Bluetooth headset.
    Sent from my phone using Tapatalk
    10-17-2014 02:45 PM
  15. zdravez's Avatar
    I think, I found a solution.... It seems that different Bluetooth sets identify themselves differently - e.g. Headset or hands free... Etc... Therefore
    If you have Cortana set to read messages over Bluetooth only, and your car hands free is recognized as headset - Cortana does not talk... To correct this issue make sure that "Read aloud incoming text messages" setting is set to "Bluetooth and headsets".
    To change it:
    1. Start Cortana app
    2. Hit the horizontal bars icon - top right
    3. Select "Speech Settings"
    4. Make sure that "Read aloud incoming text messages" is set to "Bluetooth and headsets".

    Once set Cortana should start talking to you through ur car stereo again 😊 .... At least she does for me.....

    Hope this helps.
    Sent from my phone using Tapatalk
    10-18-2014 11:58 AM
  16. Borenovic's Avatar
    EXACTLY (once more: exactly) the same issue as mine, SytacticSyntax.
    10-19-2014 03:00 AM
  17. Borenovic's Avatar
    Hey, my issue got fixed. On its own... Easy come, easy go; no idea what actually happened.
    11-06-2014 07:50 AM

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