1. vEEP pEEP's Avatar
    Hello,

    When I set a reminder via Cortana, it never appears on time. I set one for 10:30 am this morning and it went off around 5:30pm.


    Any ideas why?

    I ask Cortana what time it is and it shows Iceland (GST) - which is 7 hours off from where I am

    icelandgst.jpg

    I have date & time & time zone set to automatic. But switch it back just to show it is showing the correct time zone

    mstcalgary.jpg
    correct-time-zone.jpg

    So setting reminders via Cortana - the time is always wrong....

    Help?

    I tried setting it back to auto and restarting - no difference. Setting it to manual makes no difference either.

    Thanks,

    Mr.V
    Last edited by vEEP pEEP; 12-23-2014 at 12:26 PM. Reason: add photos
    12-16-2014 12:24 AM
  2. Rgv9fHQ8wSCABtMIOz6z's Avatar
    Is Cortana allowed to run in the background? Did you disable anything required for Cortana to function, like Location?
    12-18-2014 12:34 PM
  3. gpobernardo's Avatar
    Hello,

    When I set a reminder via Cortana, it never appears on time. I set one for 10:30 am this morning and it went off around 5:30pm.

    Any ideas why?

    Thanks,

    Mr.V
    Is your timezone settings correct? Looks like it went off at 10:30AM in one of the states in the west coast of the US... when it was 5:30PM in your country (I'm presuming it's India).
    Last edited by gpobernardo; 12-18-2014 at 01:40 PM.
    12-18-2014 12:41 PM
  4. vEEP pEEP's Avatar
    Hello,

    I am actually in Canada! Canada never got the Lumia 930! I have set my date and time to be automatic. When I do turn it off - it shows MST - which is correct. I have it set for a US voice.

    Yet it is still off by a large number of hours....
    12-18-2014 04:44 PM
  5. gpobernardo's Avatar
    Hello,

    I am actually in Canada! Canada never got the Lumia 930! I have set my date and time to be automatic. When I do turn it off - it shows MST - which is correct. I have it set for a US voice.

    Yet it is still off by a large number of hours....
    Alright, now that's strange. Try performing a soft reset (hold the volume down and power button together until your phone restarts) and see if that does something. Soft reset includes resetting the calendar and time, but they should be synchronized automatically if you have set them to do so (Settings > date+time). Steps:
    1. Set date and time automatically (Settings > date+time)
    2. Same as #1 but for time zone.
    3. Perform a soft reset.
    4. When your phone starts up again, do NOT change the date and time - they would be off by many days and hours but let it synchronize automatically. This should happen less than 15 minutes after the phone starts up.
    5. Once the date and time (and time zone) automatically synchronizes (once they change automatically), see if they are actually correct (they should be correct).
    vEEP pEEP likes this.
    12-19-2014 01:57 AM
  6. vEEP pEEP's Avatar
    Hello,

    I tried that - and still now luck. I posted some images on my original thread if that might give you more clues...

    Thanks,

    Mr. V
    12-23-2014 09:08 AM
  7. gpobernardo's Avatar
    I've seen the screenshots - thanks.

    Now I'm not sure what's going on in Cortana's side. I tried asking "her" to tell me the time and it went well for my time zone in Asia (it's 3:51AM now). However, according to some feedback in the Cortana Uservoice pages here and here it seems that Cortana is having some trouble in telling the time for a select few number of users.

    I won't advice you to perform a "hard reset" - I think that's just not worth the trouble of restoring everything back. In the meantime we can be assured that "back-end" improvements are always on their way for Cortana and "updates" are being pushed silently to her being. Take for example how her voice and manner of speaking has changed over time. Hopefully this bug would be addressed in the forthcoming updates.

    Out of curiosity: could you check the location of your ip address through your phone (presuming your not using WiFi for data)? A good and straightforward website is www.whatismyip.com. Check if your ip address matches your current location. (Mine doesn't - it tells me I'm at least 700 km away from my house, but at least it's still in the same time zone. I'm suspecting your ip address is off (by 7 ridiculous hours!) from your actual location).

    Let us know what you find.
    12-23-2014 02:00 PM
  8. vEEP pEEP's Avatar
    Hello,

    My IP is in the correct country but off by province - so it should only be off by an hour maximum.

    My biggest issue is, when I set a reminder - it goes off at totally the wrong time, which is not helpful at all.

    I wonder how Cortana determines the timezone?

    Thanks,

    Mr. V
    12-28-2014 04:48 PM
  9. vEEP pEEP's Avatar
    Hello,

    I tried some stuff and still have not managed to get Cortana to set a reminder in the right time zone.

    I tried setting the date and time to manual - it made no difference. Even after a reboot - Cortana still uses GST time instead of Mountain Time (GMT or UTC -7:00)

    I set my region to the Region to United States and the Regional format to English (United States) and now Cortana says "I'm afraid I'm not available to help you in your region with the language you've chosen."

    I set it to Region Canada, and format to English (Canada) - and Cortana works, but still gives me the wrong time - GST.

    Asking Cortana to change her timezone - does nothing.

    Help me Cortana!!!!
    12-28-2014 05:24 PM
  10. vEEP pEEP's Avatar
    Ok, I am turning this into a blog - sorry.

    The with the Cortana settings I have now (see above). Cortana still gives me the wrong time, but I set a reminder, and it worked - it went off at the right time.

    Not 7 hours from when it should of.

    Almost there....

    Thanks,

    Mr. V
    gpobernardo likes this.
    12-28-2014 06:08 PM
  11. vEEP pEEP's Avatar
    Hmm...

    and the saga continues ...

    I set some reminders -

    "set a reminder at 4pm to check the mail"

    "set a reminder in 5 minutes to check the mail"

    Reminders are set, but nothing happened at the appropriate time. What is suppose to happen?

    Oh boy...
    12-31-2014 05:09 PM
  12. gpobernardo's Avatar
    Hmm...

    and the saga continues ...

    I set some reminders -

    "set a reminder at 4pm to check the mail"

    "set a reminder in 5 minutes to check the mail"

    Reminders are set, but nothing happened at the appropriate time. What is suppose to happen?

    Oh boy...
    Here's something you can try (not sure if you already did this). Try telling Cortana to wake you up in five minutes (or after n number of minutes where n = reasonable period of time when you can wait for the alarm to go off). This way, you can check the Alarm App and see what Cortana set as the time of your alarm... and this should not be affected by the actual time since you're not mentioning any specific time.
    vEEP pEEP likes this.
    01-02-2015 11:53 AM
  13. vEEP pEEP's Avatar
    Setting Alarms with Cortana works - always has for me! Luckily!

    But reminders do not - that time is screwed up. Reminders have a message and time - which is handy - "check oven in 30 minutes", "call back client x in 2 hours", "take medication"

    I tried a reminder - but said "in 5 minutes" and it appears on Cortana to be the right timezone...

    Let's see if the reminder goes off... ok the alarm goes off. And yes, the reminder goes off!!!
    and it did it when I set a specific time "set a reminder at 8PM"

    Ok Cortana....why are you messing with me....
    Mr. V
    01-02-2015 06:52 PM
  14. gpobernardo's Avatar
    Setting Alarms with Cortana works - always has for me! Luckily!

    But reminders do not - that time is screwed up. Reminders have a message and time - which is handy - "check oven in 30 minutes", "call back client x in 2 hours", "take medication"

    I tried a reminder - but said "in 5 minutes" and it appears on Cortana to be the right timezone...

    Let's see if the reminder goes off... ok the alarm goes off. And yes, the reminder goes off!!!
    and it did it when I set a specific time "set a reminder at 8PM"

    Ok Cortana....why are you messing with me....
    Mr. V
    Glad at least that "she" works in that aspect. I'm not sure what to do right now since it seems to be an isolated case, but that indeed is strange. I'll let you know when something comes to mind. Let us know, too, when you find a solution/fix.
    vEEP pEEP likes this.
    01-02-2015 11:50 PM
  15. vEEP pEEP's Avatar
    Hoping Denim fixes it all. Just hoping.

    Or I am going to be missing random appointments.....
    gpobernardo likes this.
    01-03-2015 04:41 PM
  16. vEEP pEEP's Avatar
    So I finally get the Denim update.

    To get 'Hey Cortana' to work, I have to set it to the UK Region and Language - that's OK, I'm Canadian and live with it.

    I tried an 'Hey Cortana, what time is it' Well now it it shows me the current time in Beed India (IST)!!!

    I am in the MST zone. And my phone's clock shows it as correct.

    How does Cortana calculate time? Why doesn't Cortana use my phone clock time?

    Thanks,

    Mr. V
    01-18-2015 02:59 PM
  17. gMaesterUK's Avatar
    I think it's a red herring. It's not a Cortana issue but a Bing issue. Cortana uses your phone's time, but if you ask "What time is it", it'll do a Bing search.

    I've just tried in IE (on the PC) the same search term in Bing, guess what? It shows my time as Beed, India not the UK.

    So Bing is at fault, NOT Cortana!

    G.
    gpobernardo and vEEP pEEP like this.
    01-18-2015 03:56 PM
  18. vEEP pEEP's Avatar
    Hello gMasesterUK,

    Thanks for that! I never realized that. I just tried it here on a desktop, and guess what - it shows: Current time in Iceland (GST)

    Bizarre!!!!

    So....how do we fix Bing.

    Thanks for replying!!!!
    gMaesterUK likes this.
    01-18-2015 06:52 PM
  19. WPit's Avatar
    Yep. Try Bing settings. General settings: Bing - Search Worldwide . Not sure on this. Maybe also your Microsoft account: https://login.live.com . ; ) Cortana working seamlessly here.
    vEEP pEEP likes this.
    01-20-2015 09:22 AM
  20. gMaesterUK's Avatar
    I double checked my Bing settings, and checked that I had Location set correctly (which it was), and when it asked "what time is it" it now shows Bīr, Maharashtra, India (IST). So it's a Bing issue!

    G.
    01-20-2015 10:11 AM
  21. vEEP pEEP's Avatar
    Ok, I did that. On my laptop if I type 'what time is it' it works. Gives me the right time for my location.

    Ask Cortana - it gives me the wrong time and locates me in the UK. Do I have to set it on my phone browser?

    Thanks,

    Mr. V
    01-27-2015 09:08 PM
  22. vEEP pEEP's Avatar
    Ok, it works on my desktop, laptop, tablet, but not my Lumia...
    WHY?!!!

    IF I use the phone browser and check the time it's fine.

    Ask Cortana - I have to be in the UK!
    01-30-2015 02:58 PM
  23. vEEP pEEP's Avatar
    Here is Cortana's response on my Lumia 930:

    wp_ss_20150130_0001.jpg

    And on my phone browser going to Bing (I am logged in)

    wp_ss_20150130_0002login.png

    Phone browser is correct (where I set my location correctly), but Cortana keeps pointing me to the UK. It used to be India.
    Cortana is bringing back a Bing results - why can't it get it right?

    Confused!
    01-30-2015 04:48 PM
  24. gMaesterUK's Avatar
    I think it's the way Bing works, hopefully Bing will correct itself eventually...

    G.
    vEEP pEEP likes this.
    01-30-2015 05:08 PM
  25. vEEP pEEP's Avatar
    So it's Binglish then.
    gMaesterUK likes this.
    01-31-2015 05:00 PM

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