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  1. Lumiana's Avatar
    Hi guys... Just a quick question. Has anyone in the UK got "hey Cortana" to work when you got the update? If you didn't at first but eventually did what trick did you use?
    Thanks in advance
    Last edited by Lumiana; 02-02-2015 at 05:39 PM.
    02-02-2015 05:11 PM
  2. AndyCalling's Avatar
    I used the trick of installing the Denim firmware. It's the only way.
    xandros9 likes this.
    02-02-2015 05:29 PM
  3. Lumiana's Avatar
    I have received the official denim firmware tonight with the official Cortana but still not showing. Not sure if it may be a slow network roll out. Did yours come straight away or did it arrive a few hours later? I am on giffgaff pay as you go
    02-02-2015 05:38 PM
  4. AndyCalling's Avatar
    I think there was one of those settings apps possibly? Have you checked the store app for queued downloads? Possibly there wasn't one. Being as you will probably have the slow rotation bug after taking a camera shot with the new version of the lumia camera app (see 930 forum), you may as well get a factory reset done now and save the pain. It'll probably solve this issue too. Remember to back up first.

    You will want access to unrestricted WiFi before you try a factory reset as it will redownload all the apps. PAYG may be a pricey experience.
    02-02-2015 05:48 PM
  5. Lumiana's Avatar
    Thanks for the advice. I use WiFi mostly indoors 95% of the time and never use video or youtube when I'm out. No problems with camera at all at the moment fingers crossed but some are and some are not getting the hey Cortana at the bottom of settings. Most strange
    02-02-2015 06:08 PM
  6. Lumiana's Avatar
    Some of you may have not received "hey cortana" when you got her in tonight's download in the UK. I didn't either and there was also a bug where you press the back button and the page didn't show up. All it takes is a painful hard reset. I did that and now I have hey Cortana in my settings. I am also on giffgaff pay as you go unlocked phone if that helps
    02-02-2015 07:00 PM
  7. EasilyTheBest's Avatar
    I have this exact same thing, updated to denim but there's no Hey Cortana. Tried the hard reset but still no Hey Cortana in the system settings.
    I had a similar thing happen for Motion Settings but I was lucky to be helped out on these forums, someone supplied me with a direct link to the setting. Hoping for the same thing with Hey Cortana...
    02-03-2015 01:52 AM
  8. Lumiana's Avatar
    I don't know if it helps but i didn't do back up restore. I started fresh to get system settings as new. You could try that as I did and it worked and a few others said it worked too for them
    02-03-2015 03:52 AM
  9. EssThree's Avatar
    What phone are you using? Do remember that the Lumia 930/1520 are the only phones that currently support "Hey Cortana". Another possible wrinkle is that your speech/country settings don't match. As I said in this thread, "Hey Cortana" only seems to work if your country and speech are the same; if your country is set to Australia or India for example, and have your speech set to UK English, then "Hey Cortana" won't be available. You MUST have your country set to UK English as well.

    All of these hoops to jump through sure makes using Windows Phone pretty unfriendly to casual users. MS really needs to relax the language requirements on Cortana and have it restricted to speech settings only.
    02-03-2015 12:35 PM
  10. robnewton's Avatar
    There's a required settings app. Installing it got hey cortana to appear on my 1520 after denim
    Hey Cortana | Windows Phone Apps+Games Store (United Kingdom)
    Adriano Quirino likes this.
    02-03-2015 03:57 PM
  11. Adriano Quirino's Avatar
    Wow! Thank you for this. That was exactly my problem. The thread where I related it: forums(.)windowscentral(.)com/cortana/337785-%5Bhelp-%5D-hey-cortana-menu-doesnt-appears-all-settings(.)html
    02-03-2015 08:25 PM

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