07-16-2015 08:51 AM
42 12
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  1. jrdatrackstar1223's Avatar
    After accidentally installing Windows 10 to my Icon, I recovered it back to 8.1. Ever since then Cortana has only shown Bing results to commands like "I need directions to work", "How long will it take to get to (x)?", "How far away is is (x)?", and questions like that. I have hard reset, cleared all cloud/interests, phone data, hard resetted without restoring from a back up, etc. Nothing had worked so far. Has anyone else had these this before?
    Batswalla likes this.
    05-18-2015 01:20 PM
  2. worldspy99's Avatar
    What was Cortana using before? I thought Cortana is tied into MSFT ecosystem and hence Bing is there by default.
    aximtreo likes this.
    05-18-2015 01:41 PM
  3. jrdatrackstar1223's Avatar
    What was Cortana using before? I thought Cortana is tied into MSFT ecosystem and hence Bing is there by default.
    Cortana does use Bing, but instead of the results she brings up being in "Cortana" conversation view, it comes up as Bing results
    05-18-2015 01:56 PM
  4. aximtreo's Avatar
    ????
    05-18-2015 01:57 PM
  5. worldspy99's Avatar
    Cortana does use Bing, but instead of the results she brings up being in "Cortana" conversation view, it comes up as Bing results
    Can you post a screenshot?
    05-18-2015 01:58 PM
  6. fatclue_98's Avatar
    I wouldn't expect Google Now to display anything other than Google results. What's the confusion?
    05-18-2015 02:22 PM
  7. dakranii's Avatar
    I don't have an answer, but I understand the issue. It happens occasionally to me. For example, if you say "what's the weather like today?" rather than Cortana answering it conversationally, she gives you Bing search results for the phrase "what's the weather like today?"
    05-18-2015 02:35 PM
  8. jrdatrackstar1223's Avatar
    wp_ss_20150518_0002-1-.jpg

    wp_ss_20150518_0001-1-.jpg


    Here are 2 screenshots. As you can see, instead of getting Cortana showing me how long it will take to get home, she just brings back Bing results.
    Batswalla likes this.
    05-18-2015 02:41 PM
  9. jrdatrackstar1223's Avatar
    I don't have an answer, but I understand the issue. It happens occasionally to me. For example, if you say "what's the weather like today?" rather than Cortana answering it conversationally, she gives you Bing search results for the phrase "what's the weather like today?"

    YES exactly. This has started happening ever since I went back to 8.1 and I can't get her to give me "Cortana answer" contextual based conversations/options anymore. She used to automatically open Here Drive+ when I asked for directions somewhere. Now, she just returns Bing search results.
    05-18-2015 02:47 PM
  10. dakranii's Avatar
    Do you have "home" set up as a favorite place?
    05-18-2015 02:54 PM
  11. dakranii's Avatar
    Here's what I get for those searches:

    wp_ss_20150518_0001.jpg
    wp_ss_20150518_0002.jpg
    jrdatrackstar1223 likes this.
    05-18-2015 03:00 PM
  12. jrdatrackstar1223's Avatar
    Here's what I get for those searches:

    Click image for larger version. 

Name:	wp_ss_20150518_0001.jpg 
Views:	15 
Size:	109.3 KB 
ID:	104864
    Click image for larger version. 

Name:	wp_ss_20150518_0002.jpg 
Views:	12 
Size:	59.7 KB 
ID:	104865

    I do. What's even funnier is when I do the same queries on my Lumia 635 with Windows 10 it works just fine. I think something may have gotten damaged on my phone when I restored Windows Phone 8.1. I've restored it like 10 times and there has been a problem each time. I wonder what could've gotten messed up in my hardware to where Cortana no longer works like this...?
    05-18-2015 03:03 PM
  13. dakranii's Avatar
    Now that the problem is adequately defined, hopefully someone has an answer. I'm not sure why Cortana would work one way and not the other. How long have been back on 8.1? Perhaps it takes some time? I'm not really sure. I do know that even though mine is functioning properly, sometimes it gives me Bing results when it should give me a conversational answer.
    jrdatrackstar1223 likes this.
    05-18-2015 03:10 PM
  14. jrdatrackstar1223's Avatar
    Now that the problem is adequately defined, hopefully someone has an answer. I'm not sure why Cortana would work one way and not the other. How long have been back on 8.1? Perhaps it takes some time? I'm not really sure. I do know that even though mine is functioning properly, sometimes it gives me Bing results when it should give me a conversational answer.
    It started happening the day after Windows 10 was pushed out. I restored my Icon to 8.1 the next day and ever since it has had this problem. It was the worst over the weekend when I needed. I have tried hard resets, clearing data, not restoring from back, etc...
    05-18-2015 03:28 PM
  15. jrdatrackstar1223's Avatar
    So I updated my Lumia Icon back to WP10 to see if Cortana worked on it. Sure enough, she worked perfectly fine. She gave me directions to work, weather, etc in "Cortana" conversation and not just Bing search results. I recovered my phone back to WP 8.1 Denim on my Icon and immediately I was back to not having Cortana working and only showing Bing search results......
    05-19-2015 09:54 AM
  16. dakranii's Avatar
    That's bizarre. Maybe do a check with WP support on Twitter. They've been good about responding to me in the past.
    jrdatrackstar1223 likes this.
    05-19-2015 10:41 AM
  17. jrdatrackstar1223's Avatar
    That's bizarre. Maybe do a check with WP support on Twitter. They've been good about responding to me in the past.
    Thanks, they surely did respond fast. They told me to post it to the Microsoft Answers forum and see if I can get help there. Hopefully they'll have answers.
    05-19-2015 11:22 AM
  18. Crushing Destroyer's Avatar
    Thanks, they surely did respond fast. They told me to post it to the Microsoft Answers forum and see if I can get help there. Hopefully they'll have answers.
    When you go to the MS Answers site, you will notice that you are not the only one and none of the solutions are solutions, just compromises or non-answers. I have pretty much given up for the time being, hopefully when the Beta tag is removed it will actually works as its supposed to.

    Out of curiosity, do any of the music commands work for you? How about responding to text messages? I get the bing search for all music commands and can only make it half way through the text messages/calls (wont 'send' the message and will never hear me when I say which number to call - mobile/home/work).
    jrdatrackstar1223 likes this.
    05-20-2015 01:27 PM
  19. jrdatrackstar1223's Avatar
    When you go to the MS Answers site, you will notice that you are not the only one and none of the solutions are solutions, just compromises or non-answers. I have pretty much given up for the time being, hopefully when the Beta tag is removed it will actually works as its supposed to.

    Out of curiosity, do any of the music commands work for you? How about responding to text messages? I get the bing search for all music commands and can only make it half way through the text messages/calls (wont 'send' the message and will never hear me when I say which number to call - mobile/home/work).
    Haven't tried music yet. Text messages, calls, etc work fine ("text (x), call (x)"). She even gave me a reminder to leave for one of my appointments. She also works on location-based reminders, as I still get a reminder when I get home or work of things I remind myself of. I'm glad I'm not the only person with this problem, and someone else on here said they hadn't even updated to Windows 10 and is having the issue...
    Crushing Destroyer likes this.
    05-20-2015 02:50 PM
  20. Crushing Destroyer's Avatar
    Haven't tried music yet. Text messages, calls, etc work fine ("text (x), call (x)"). She even gave me a reminder to leave for one of my appointments. She also works on location-based reminders, as I still get a reminder when I get home or work of things I remind myself of. I'm glad I'm not the only person with this problem, and someone else on here said they hadn't even updated to Windows 10 and is having the issue...
    I do get all location/people based reminders, and the occasional 'time to leave' reminder. For texting, I can dictate the message, but it was always get caught on 'send, add more, try again' prompt. Calling, i can get to the contact, but can never pick which number. Music just flat out doesnt work and I have tried all possible commands.

    What makes this all very annoying is that if I turn off Cortana and use the old TellMe service, it all works.
    05-20-2015 04:15 PM
  21. jrdatrackstar1223's Avatar
    I do get all location/people based reminders, and the occasional 'time to leave' reminder. For texting, I can dictate the message, but it was always get caught on 'send, add more, try again' prompt. Calling, i can get to the contact, but can never pick which number. Music just flat out doesnt work and I have tried all possible commands.

    What makes this all very annoying is that if I turn off Cortana and use the old TellMe service, it all works.
    Yes, everything you mentioned above works perfectly fine for me. Texting, calling, music commands, etc. It sucks they're using the "It is still beta" cop out when this has been working flawlessly for me for the past year. SMH, dunno how to get through to them really.
    05-20-2015 05:07 PM
  22. slotti's Avatar
    Same issue here. If I ask for directions, I get Bing results only instead of launching my navigation app right away. I have a feeling it is based on the last built for 8.1 for me. But I don't know how to reverse to the version before mine.
    jrdatrackstar1223 likes this.
    05-25-2015 07:00 PM
  23. Daker3's Avatar
    I haven't done any Windows 10 previews, but I think this started happening to me when 8.1 update 2 came out for my HTC One M8.

    I can't get the weather or directions. But I can still do TellMe commands (music, call, text...) and other commands (how are you, who is, tell me a joke...) work as well.
    jrdatrackstar1223 likes this.
    05-25-2015 08:53 PM
  24. jrdatrackstar1223's Avatar
    Yup, still happening to me as well. Getting really annoying now, as this is one of the main features I need Cortana for.
    05-26-2015 10:12 AM
  25. Philip_17's Avatar
    This is happening to me on my 920 and I haven't installed Windows 10 on it yet. I'm on GDR2. I've tried everything and nothing works. The only thing left for me to do is a hard reset... This started 2 weeks ago.
    jrdatrackstar1223 likes this.
    05-26-2015 12:18 PM
42 12

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