1. ObgynXIII's Avatar
    Has anyone else had problems with setup for Cortana on the Lumia 635 and is there a work around? After I click next on the first screen I get stuck on the second screen because it won't scroll down. Any suggestions?
    06-28-2015 09:46 AM
  2. Zachary Boddy's Avatar
    Have you tried a simple reset? That often fixes a lot of problems.
    06-28-2015 09:50 AM
  3. ObgynXIII's Avatar
    I tried that and a factory reset. I tried setup before upgrade and no luck yet.
    06-28-2015 09:53 AM
  4. Zachary Boddy's Avatar
    Are you running Windows 10 Mobile? You need to specify that kind of information. If you're running Windows 10 Mobile, Cortana doesn't work in Build 10149 and there's no fix as far as I know. If you're running Windows Phone 8.1, let Cortana sit for a few hours and see if that helps at all.
    06-28-2015 10:20 AM
  5. ObgynXIII's Avatar
    Sorry it build 10149. Wasn't sure if this was a universal, a Lumia 635 or my problem. So then no phone with build 10149 can complete setup?
    06-28-2015 10:44 AM
  6. mary beth hale's Avatar
    Sorry it build 10149. Wasn't sure if this was a universal, a Lumia 635 or my problem. So then no phone with build 10149 can complete setup?
    Same happens on my 635. My 930 on 10149 does not have this problem
    ObgynXIII likes this.
    06-28-2015 10:48 AM
  7. ObgynXIII's Avatar
    I have found that if you go to settings -> ease of access and set the text scaling down to 100% you can access the buttons to finish setup. ;)
    06-28-2015 11:27 AM
  8. mary beth hale's Avatar
    I have found that if you go to settings -> ease of access and set the text scaling down to 100% you can access the buttons to finish setup. ;)
    Thanks, I'll try that
    06-28-2015 12:07 PM
  9. Zachary Boddy's Avatar
    It's not every phone, but a large portion of them can't use Cortana.
    06-28-2015 01:06 PM
  10. MOSJ's Avatar
    Cortana does not work for me either. When I press the "Search" tile, it just opens bing. And when I go to settins, the app just crashes.
    06-28-2015 04:50 PM
  11. malcolm powell2's Avatar
    Cortana does not work for me either. When I press the "Search" tile, it just opens bing. And when I go to settins, the app just crashes.
    Same here on the 735 and Bluetooth doesn't work either
    06-28-2015 04:59 PM

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