11-14-2015 06:21 AM
28 12
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  1. Monsieur Fudge's Avatar
    Ok I'm kinda new here so pardon if I do anything wrong. Anyway I was playing a game (osu!) when it suddenly froze, when i restarted it, it didn't play any songs anymore (its a music game btw). Since I found it weird I tried playing some of my songs and videos but it always ended with an error saying "The wait operation timed out". Also when i try pressing the windows key it seems to be unresponsive (the start menu doesn't appear), any ideas? I have windows 10 on a lenovo z50 if it helps.

    Update: After opening my laptop this morning, im greeted with a notif saying: "Critical Error Start menu and Cortana aren't working. We'll try to fix it the next time you sign in" What now?
    Last edited by Monsieur Fudge; 08-03-2015 at 06:53 AM.
    08-02-2015 07:29 AM
  2. Monsieur Fudge's Avatar
    did a system file check, nothing out of the ordinary there
    08-03-2015 07:02 AM
  3. Monsieur Fudge's Avatar
    Never mind, managed to do a system restore so everything is good :) I think... well start menu is working again and i can play videos again which is good enough for me.
    08-04-2015 09:00 AM
  4. Chris Dudley's Avatar
    had the exact same prob.. game freeze and everything..
    do this..
    crt alt del to bring up task manager
    click file
    run new task
    enter msconfig w/admin privileges
    go to boot section, click on safeboot and network
    ok to restart
    after restart just repeat the process but unclick the safe boot square in msconfig
    restart again..
    you should be good.
    ChezAmigo and Aljosa Zavisic like this.
    08-04-2015 04:16 PM
  5. SergioQuesada27's Avatar
    Thx Man! (Y)
    08-06-2015 10:29 PM
  6. ChezAmigo's Avatar
    had the exact same prob.. game freeze and everything..
    do this..
    crt alt del to bring up task manager
    click file
    run new task
    enter msconfig w/admin privileges
    go to boot section, click on safeboot and network
    ok to restart
    after restart just repeat the process but unclick the safe boot square in msconfig
    restart again..
    you should be good.
    08-08-2015 01:23 PM
  7. ChezAmigo's Avatar
    You saved me, Chris Dudley! Thank you!
    08-08-2015 01:24 PM
  8. maxdout38's Avatar
    My issue went away when I uninstalled Avast.

    I now use Windows defender and it's all good.
    08-12-2015 11:38 AM
  9. aliasger mhowwala's Avatar
    Uninstall avast or any other anti-virus you have installed,this solved the problem for me and my friends.I think antivirus software was causing issue.
    08-16-2015 08:33 PM
  10. aliasger mhowwala's Avatar
    Uninstall avast or any other anti-virus you have installed,this solved the problem for me and my friends.I think antivirus software was causing issue.
    08-16-2015 08:45 PM
  11. Jeff Thomas9's Avatar
    Tried it. When the system logged back it it said couldn't complete the changes. My login screen to enter my password came up. put my password in and was told that the password was incorrect. No I can't log in
    08-30-2015 11:33 PM
  12. Salman Ali Khan's Avatar
    Uninstall Avast Antivirus and it's done. :)
    fb.com/godesignsindia
    09-06-2015 02:58 AM
  13. Fred Havn's Avatar
    I am sitting here in Vancouver Island and had the same problem. Followed your instruction and got rid of Avast, and now I'm back up and running. Thank You So Much. Thank you from an Norwegian.
    09-06-2015 12:13 PM
  14. Fred Havn's Avatar
    AVAST is the DEVIL and must not be installed.
    09-06-2015 12:14 PM
  15. Tim Leon's Avatar
    Here's a fix: Reboot in "Safe Mode," then log into windows, then restart
    How to do this when Start menu and Cortana aren't working:
    1. Right-Click on the Widows icon in the lower left of the desktop screen.
    2. Hover over Shut down or sign out,
    3. Move your mouse to the right and hover over (but do not click) Restart.
    4. Press and hold the Shift button on the keyboard,
    5. While holding it down, Left-Click on Restart (you can now release the shift button)
    6. In the screen that eventually appears, choose Troubleshoot.
    7. In the next screen that appears, choose Advanced Settings,
    8. In the next screen that appears, choose Startup Settings,
    9. In the next screen that appears, left-click on Restart.
    10. The Startup Settings screen appears.
    11. Choose 5) Start in Safe Mode with Networking by pressing 5 or the F5 key.
    12. When your computer restarts, enter your password (your PIN will not work here).
    13. After a few seconds, a window will briefly flash open and then close.
    14. Start menu and Cortana have now been reset.
    15. Restart your computer as you normally would.
    16. When it restarts, everything should be normal - log in with your password (or PIN if you have one).
    If you found this helpful, do something good for someone else. (If you need a suggestion, you could donate time or money to a charitable organization - even one dollar helps.)
    09-06-2015 03:41 PM
  16. ChezAmigo's Avatar
    It's almost a month later -- did the problem stay gone after uninstalling Avast? I am interested in knowing if this is a permanent fix. Thanks!
    09-06-2015 11:23 PM
  17. Salman Ali Khan's Avatar
    Don't know if this issue is with Avast or Windows 10. I hope this would be with windows because I'm a fan of avast and using it for more than 5 years and don't want to say bye to avast forever.
    ChezAmigo and k72 like this.
    09-07-2015 02:27 AM
  18. YogitaKhandelwal's Avatar
    Which file I should open to create new task. I don't know which one to open to fix Critical error showing Start menu and Cortana aren't working. Well try to fix it the next time you sign in.
    09-12-2015 11:50 AM
  19. YogitaKhandelwal's Avatar
    After run new task which file I had to open to fix the problem. I am not getting it.
    09-12-2015 11:58 AM
  20. ChezAmigo's Avatar
    But we do need antivirus software, so reloading it didn't bring the problem back?
    09-13-2015 01:26 PM
  21. Alan Ortiz's Avatar
    had the exact same prob.. game freeze and everything..
    do this..
    crt alt del to bring up task manager
    click file
    run new task
    enter msconfig w/admin privileges
    go to boot section, click on safeboot and network
    ok to restart
    after restart just repeat the process but unclick the safe boot square in msconfig
    restart again..
    you should be good.
    09-17-2015 10:19 AM
  22. Alan Ortiz's Avatar
    I did the same up until the safe mode stuff, instead
    -I went to services
    -Then unchecked the "Bit Service"
    -Restarted it
    -Then rechecked the Bit Service
    -And restarted it
    All fixed, good luck
    09-17-2015 10:22 AM
  23. ajj3085's Avatar
    Your antivirus needs to be updated for windows 10, this was stated in the release notes to only install av which explicitly states it works with w10. Avg supports windows 10 and is free for personal use.
    09-18-2015 06:57 PM
  24. Aljosa Zavisic's Avatar
    Thanks Chris Dudley
    09-19-2015 07:03 AM
  25. k72's Avatar
    I'm not up on which antivirus programs are specifically set up for W10, but just a heads up on AVG's new business practice: http://www.wired.co.uk/news/archive/...er-search-data
    09-19-2015 07:19 AM
28 12

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