1. Elior Sal's Avatar
    hi

    just got my new moly from amazon.
    the phone looks and feel very nice! i had the lumia 830 that feels more Premium than the moly but its still fine.
    after two day in use the lock button has Stopped working and i cant wake up the device unless i get any massage or calls...i can wake it up if i connect it to the charger and pull it out, untill he lock himself again :\

    theres no any! constraction how to open this phone and fix the problem and thats sucks! my local labs dont know this device and dont want to take a chances on his...
    im screwed
    07-27-2016 08:46 AM
  2. xandros9's Avatar
    Contact the seller if you can. The phone is obviously defective and if they have any half-decent warranty policy you should be OK.
    Chintan Gohel likes this.
    07-27-2016 09:35 AM
  3. Elior Sal's Avatar
    Contact the seller if you can. The phone is obviously defective and if they have any half-decent warranty policy you should be OK.
    t
    Thanks, thats what i did.
    he said he will glad to hear if i can solved this in my local labs (?!)
    and if not he want me to send him a video of the problem and see what he can do.

    i did that and waiting for an answer....
    07-27-2016 09:42 AM
  4. sinime's Avatar
    I'm wondering if maybe a soft reset would work. Try either holding power and volume down until the phone restarts OR if the battery is removable, you can pull the battery out and let it sit for a few seconds before putting it back in and restarting.
    07-27-2016 09:50 AM
  5. Elior Sal's Avatar
    I'm wondering if maybe a soft reset would work. Try either holding power and volume down until the phone restarts OR if the battery is removable, you can pull the battery out and let it sit for a few seconds before putting it back in and restarting.
    I thought about it too.. but the power button is not responding at all even for locking the phone (the same button) and the battery is not removable :\
    thats y i always charge it becouse if the phone will out of power i cant ever turn it on again
    (if the phone is off battery and you charge it he dont wake up like lumia's devises he just show you the battery progress and not turnd on)
    07-27-2016 09:55 AM
  6. RumoredNow's Avatar
    just got my new moly from amazon.
    Which model? They have 2 out, the X1 and the W5. What version of the OS are you running?

    Have you tried a Factory Reset to rule out software issue? Settings > System > About > Reset your phone
    07-27-2016 10:57 AM
  7. xandros9's Avatar
    Which model? They have 2 out, the X1 and the W5. What version of the OS are you running?

    Have you tried a Factory Reset to rule out software issue? Settings > System > About > Reset your phone
    I believe it is the X1 as its in the X1 section and OP may have mentioned X1 in his duplicate thread that I removed.
    RumoredNow likes this.
    07-27-2016 02:42 PM
  8. RumoredNow's Avatar
    Thanks, xandros9... The reset device applies either way. I was just curious. This is the Coship lumped together forum for right now. LOL
    07-27-2016 03:06 PM
  9. Elior Sal's Avatar
    Which model? They have 2 out, the X1 and the W5. What version of the OS are you running?

    Have you tried a Factory Reset to rule out software issue? Settings > System > About > Reset your phone
    Oops.
    yes this is the X1 :)

    i will try to reset the phone now..fingers crossed
    Last edited by Elior Sal; 07-28-2016 at 05:27 AM.
    RumoredNow likes this.
    07-28-2016 02:03 AM
  10. Elior Sal's Avatar
    *UPDATE*

    like I thought..still not working :\
    ill just return it back and thats it.
    i think i will buy the 950XL instead of Cheap phones

    thanks guys for the help!
    RumoredNow and Chintan Gohel like this.
    07-28-2016 05:31 AM
  11. RumoredNow's Avatar
    Yeah, warranty then. Likely they will give you a replacement before a refund... Let us know how it turns out.
    ven07 likes this.
    07-28-2016 10:33 AM
  12. Elior Salem's Avatar
    Yeah, warranty then. Likely they will give you a replacement before a refund... Let us know how it turns out.
    The seller Offered go to my locl labs and he will send me pics from his Technicians how to fix it (?!) and hell pay for it. nice, but not realistic.
    after the local labs didnt want to take the responsebility for that, i asked for refound
    so he offered to send me a new device after i ship the old one to him but its also not a good option because ill have to pay local taxs for the new one again and its like 120$ a half of this phone.
    so finally he agree to give me a refound and thats all.

    pretty shame, the phone is realy one of the beautiful of windows mobile out there (in real more then the vidios) and i started to like it :\

    going back to my lumia 830 for now.

    thanks!
    07-30-2016 04:33 AM
  13. RumoredNow's Avatar
    The seller Offered go to my locl labs and he will send me pics from his Technicians how to fix it (?!) and hell pay for it. nice, but not realistic.
    after the local labs didnt want to take the responsebility for that, i asked for refound
    so he offered to send me a new device after i ship the old one to him but its also not a good option because ill have to pay local taxs for the new one again and its like 120$ a half of this phone.
    so finally he agree to give me a refound and thats all.

    pretty shame, the phone is realy one of the beautiful of windows mobile out there (in real more then the vidios) and i started to like it :\

    going back to my lumia 830 for now.

    thanks!
    Shame about your defective unit, and they do look beautiful in the unboxing vidz.

    Glad to hear you have an 830 though. Another beautiful phone and it takes awesome pictures.
    xandros9 likes this.
    07-30-2016 10:41 AM
  14. Elior Salem's Avatar
    Shame about your defective unit, and they do look beautiful in the unboxing vidz.

    Glad to hear you have an 830 though. Another beautiful phone and it takes awesome pictures.
    thanks! now i ordred the xiaomi mi4 and going to switch it to windows :)
    08-09-2016 11:20 AM
  15. RumoredNow's Avatar
    Hi,Elior
    This is Moly Team.We do apologize for the inconvenience that we made to you and thanks for your interests in our Moly windows phone.
    We will keep close attention to the quality to make sure every customers could get a better windows phone in the future.
    If you have any other good suggestions ,welcome to contact us!
    Have a nice day

    Welcome to the forums. It's always good to see a company reach out and show an interest in their users.
    xandros9 and lan zhou like this.
    08-10-2016 10:13 AM
  16. Elior Salem's Avatar
    Hi,Elior
    This is Moly Team.We do apologize for the inconvenience that we made to you and thanks for your interests in our Moly windows phone.
    We will keep close attention to the quality to make sure every customers could get a better windows phone in the future.
    If you have any other good suggestions ,welcome to contact us!
    Have a nice day

    Thanks! I really appreciate it.
    RumoredNow likes this.
    08-10-2016 04:07 PM

Similar Threads

  1. Replies: 16
    Last Post: 07-29-2016, 06:56 AM
  2. Hello. I need help to figure out how one drive works.
    By JimmyDoneGood in forum OneDrive
    Replies: 2
    Last Post: 07-27-2016, 10:16 AM
  3. how to download gmail icon on lumia 640
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 07-27-2016, 08:15 AM
  4. Top Xbox One apps to snap
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 07-27-2016, 08:00 AM
  5. Lumia 950 XL owners in Australia now receiving double tap to wake firmware update
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 07-27-2016, 08:00 AM
LINK TO POST COPIED TO CLIPBOARD